When configuring classifications, a number of settings are provided for prioritization. Consideration should be given to the prioritization requirements of the organization:
- What is the minimum number of factors achieving this classification that must be specified as a priority? For example, if the minimum priority number is set to 1 for a classification of 'In Crisis', a minimum of one factor which has been classified as 'In Crisis' must be selected as a priority by a worker when completing an assessment.
- What is the maximum number of factors achieving this classification that may be specified as a priority on the assessment results page. For example, if the maximum priority number is set to 3 for a classification of 'Thriving', a maximum of three factors which have been classified as 'Thriving' can be selected as a priority by a worker when completing an assessment.
- Should the factors achieving this classification be hidden on the assessment results page? For example, if the setting is enabled for a classification of 'Thriving', factors classified as 'Thriving' will not be displayed in assessment results, and cannot be prioritized.
- Is there an escalation process for factors with this classification that have been marked as priority? If so, the organization must create the custom processing required, for example, an email notification. The following settings associated with a classification can also be configured:
- The initial warning number of days can be set to initiate the warning process customized by the organization. For example, if this is set to 3, an email notification may be sent to the worker 3 days after the factor has been prioritized, warning them that the priority factor has not been addressed.
- The escalation number of days can be set to initiate the escalation process customized by the organization. For example, if this is set to 10, an email notification may be sent to the supervisor 10 days after the factor has been prioritized, notifying them that a factor marked as a priority has not been addressed by a worker.