A caseworker is required to make ongoing contacts with a child under
the purview of the agency. The pod will provide the following
functions:
- Hyperlink to open the full list in a new tab under the cases &
plans section.
- Link to Capture Contact from the pod (or the list). This allows the
user to capture contacts outside the context of the case, but store the
contact details in the selected case.
- The Name column lists the clients name and the case id they belong
to, and will act as a link to the case in the cases & plans
section.
The sort order for the Ongoing Contacts will be based on the last contact date, with the latest contact being displayed first. Configuration parameters include:
- Acceptable Contact: Under the Family Services administration, the
user may define contact log parameters (e.g. Purpose, type, etc) that
would be considered an acceptable “contact” record.