An investigator is required to make initial contact with a child (e.g.
Alleged victim) within a certain period of time. That period is based on
the response time identified in the originating recommendation (i.e. 24
hours, 3 days or 10 days) and the submission date of the recommendation.
The pod will provide the following functions:
- Link to “Go to Initial Contacts Due” provides a hyperlink to open
the full list in a new tab under the investigations section.
- “Capture Contact” button provides a link to Capture Contact from the
pod (or the list). This allows the user to capture contacts outside the
context of the investigation, but store the contact details in the
selected investigation.
- The Name column lists the clients name and the case id they belong
to, and will act as a link to the investigation in the Investigations
section. It will include all children involved in a child protection
investigation that do not have an initial contact record captured.
- The Time Left column will be determined based on the following
criteria:
- Based on the response priority assigned (i.e. 1 day, 3 days, 10
days) and the date of original task assignment (or intake approval
date). For example, if the “Respond Within” is 3 days and the intake
approval happened 2 days after the intake was submitted, then the
“Time left” will be calculated: 3+2, i.e. 5 days.
- To derive the time left when the “Respond Within” field is not
populated, the administration has included a default value so that
if no response priority is assigned, the initial default is set to
10 days.
- If there are two intakes of common participants associated to an
investigation case, each of different response priority values, in
that case the lowest value will be listed first.
- If the initial contact due date has exceeded the given date,
then it will be considered as overdue initial contacts and it will
be indicated with a negative sign before the actual number.
- The sort for the Initial Contacts Due will default the least “Time
Left”, with the one due soonest (or overdue the most) on top.
Configuration parameters include:
- Respond Within: These values can me modified via a code
table
- Acceptable Contact: Under the Family Services administration,
the user may define contact log parameters (e.g. Purpose, type, etc)
that would be considered an acceptable “initial contact”
record.