Configuring the Cases View for the Application

The application workspace contains a Cases tab which allows cases associated with the application to be viewed. Certain information on this tab is configurable. These configurations are described below. To configure the cases view for the application do the following:

Open the XML document which represents the intake process configuration.
Locate the XML element ApplicationType which represents the application type to be configured.
Create or locate an XML element ShowExistingCase as a direct child of the ApplicationType element.