Troubleshooting the server

Actions to troubleshoot the Platform Analytics server

Check the health of the Platform Analytics server

Use the Platform Analytics Console to verify that the Platform Analytics server is running correctly.

  1. Log into the Platform Analytics server host.
  2. Launch the Platform Analytics Console.
    • UNIX: ANALYTICS_TOP/bin/runconsole.sh

    • Windows: Start > Programs > Platform Platform Analytics Server > Platform Platform Analytics Console

  3. Click Data Collection Node in the navigation tree and verify that the node is running correctly.

    To view the data loader properties, right-click each loader controller instance and select Loader Properties.

  4. Click Scheduled Tasks in the navigation tree and verify that the scheduled tasks are running correctly according to schedule.

    You can also check the data purger scheduled tasks (PartitionMaintenanceGroup*) and compare the data purger settings with your cluster data retention policies.

  5. Click Events in the navigation tree and verify that there are no ERROR or FATAL events.
  6. Verify the email notification settings.

    While in Events, click Action > Notification to open the Event Notification dialog.

Check the Platform Analytics server log files

Check the Platform Analytics server log files to verify that there are no errors.

  1. Verify that there are no errors in the data purger log file.

    The data purger log file (purger.log.host_name) is located in the Platform Analytics server log directory:

    • UNIX: ANALYTICS_TOP/log

    • Windows: ANALYTICS_TOP\log

  2. Verify that there are no errors in the event manager log file.

    The event manager log file (eventmanager.log.host_name) is located in the Platform Analytics server log directory:

    • UNIX: ANALYTICS_TOP/log

    • Windows: ANALYTICS_TOP\log

  3. Verify that there are no errors in the automation manager log file.

    The automation manager log file (automationmanager.log.host_name) is located in the Platform Analytics server log directory:

    • UNIX: ANALYTICS_TOP/log

    • Windows: ANALYTICS_TOP\log

Check the status of the Platform Analytics server database connection

Use the Platform Analytics Console to verify the Platform Analytics server database connection.

  1. Log into the Platform Analytics server host.
  2. Launch the Platform Analytics Console.
    • UNIX: ANALYTICS_TOP/bin/runconsole.sh

    • Windows: Start > Programs > Platform Platform Analytics Server > Platform Platform Analytics Console

  3. Click Data Sources in the navigation tree.
  4. For each database entry in the main window, test the database connection.
    1. Right-click the database name and select Edit Data Source.

      The Data Source Properties window displays.

    2. Click Test to test the database connection.