Instructions for IBM Retail Application Serial Number Request Form
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Please fill out the Request Form and do ONE of the following:

  1. Send the form electronically to:
         INTERNET ID --------------> fidler@us.ibm.com
         IBM INTERNAL VM ID -------> IBMUSM25(FIDLER)
  OR
  2. Fax a harcopy of the form to (919) 301-5891  IBM T/L 352

IBM Retail Application requires a unique SERIAL # per store. This
SERIAL # will reflect unique information that is specific to the
store configuration and if there is a mis-match in the SERIAL # and
the information entered into the system, the system will not run.

PROCESS:

    1. Obtain an IBM ORDER NUMBER by ordering Retail Application
       through your normal marketing channels.

    2. Request a SERIAL NUMBER:
       - If the serial number request is NOT for a NEW serial
         number or an ADDITIONAL Retail Application feature then
         you must open a PMR as follows:
           Call S/W Support - Level 1 and Request a Serial #
           for Retail Application.  In the US this number
           is 1-800-237-5511.
           * NOTE: Get the PMR NUMBER from Level 1 support.
       - A blank form is provided below with the information
         required to generate the SERIAL #.  Please fill in your
         IBM ORDER NUMBER and PMR NUMBER if applicable and complete
         the form by filling in all the information fields.
       - EMAIL or FAX the completed form as described above.
       - New Serial Numbers will be generated, recorded, and
         FAXed back to you.

    3. Initialize the application as described in Chapter 5, Step 3
       in the Planning and Installation Guide.  As part of this
       process you will enter the Store #, Store Name, SERIAL #,
       and Number of Registers.

    4. If you already have the software and are setting up for
       an additional store, you will still need to place the
       order for a license and obtain a new serial number
       for the additional store.

    5. Multiple SERIAL #s can be requested at one time but
       remember to place the orders for the licenses.

    6. If an existing store is installed and either additional
       registers are needed within the store or new features
       are installed, such as Inventory Management, a new SERIAL #
       is required.  The form has a place to identify a change
       versus a new request.

    7. A Business Partner will need to obtain a SERIAL # for
       their own internal licenses as well as a SERIAL # for
       each of the stores installed for their end users.

    8. For a Business Partner, the IBM Customer # is their own
       Customer # that they will use to order the software.
       The Sub-Customer Number is a number/name that the Business
       Partner uses to identify their specific customer.  This is
       required because a customer may trade under different names
       or may have different store names and we would want to be
       able to tie together Serial #s for a customer.