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Toshiba Diagnostics for POS Systems and Peripherals Version 5.7.0 November 2012
http://www.toshibagcs.com/support/
One package is to be installed on a USB memory key. Another package is to be used for remote diagnostics. The third package is an ISO file for you to burn onto a CD. The package you choose depends on how you plan to use the diagnostics. There is additional information on remote diagnostics and the differences from the other two packages later in this document.
The CD based diagnostics package is a bootable CD. You will be able to perform the same tasks you can perform with the memory key diagnostics with the exception of saving logs to the CD. There is no ability to write to the CD while running diagnostics.
Anyplace Kiosk: 4838-xxx SurePOS 100: 4613-xxx***
This package also provides Diagnostics and Utilities for Toshiba Point of Sale Peripherals* attached to the following Machine Types: SurePOS 500: 4840-xx3 SurePOS 700: 4800-7x1 SurePOS 300: 4810-x2x IBM ThinkPad: T23, T41, T42, T43, T60 * The list of supported Toshiba
Point of Sale Peripherals and Devices include: ** Touch support is only available for the following models of Toshiba 4820 SurePoint display: 21x, 51x, 2WD, 2GD, 2WB, 2GB, 5WB, 5GB, and 5G6. Note: 4820-5GB support is for the USB attachment only. For the RS-232 attached 4820-5GB touch panel, only video test is available as part of this diagnostics package. *** 512 MB of memory is required
to run Remote Diagnostics on this machine type. See the Known
Issues section for more details. NOTE: The memory key Diagnostics requires at least 256MB of memory on the System Unit. NOTE: The Remote and CD Diagnostics requires at least 512MB of memory on the System Unit.
New with this release:
- Additional user interface when 2x20 display and POS keyboard are the only console output and input devices.
The package is provided in the form of an installation package and it installs to a memory key. Toshiba has tested the package on:
PNY USB 2.0 1-GB Memory Key Part number: P-FD01GU20-RF http://www2.pny.com/homepage.aspx
SanDisk USB 4-GB Memory Key Part number: SDUFD2AD-4096 FRU: 41Y8279
For Toshiba internal orders please order FRU P/N 41Y8279 to obtain a supported USB 2.0 4-GB Memory Key
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Refer to the document titled Setting BIOS Boot Orders for details on how to set the boot order in BIOS for each TGCS system unit supported by this diagnostics package.
NOTE: It is good practice to maintain a backup of the system on which you build the memory key. For safety sake, you may want to run this installation program on a machine whose data can be easily recovered.
CAUTION:
All
memory key contents are deleted during the installation process. Please
remove any files you want to preserve to a secure place outside the memory
key. - Download the Diagnostics package from the support website. This ZIP file includes both Diagnostics image and README files. - Extract Diagnostics image and execute on a computer with Microsoft Windows 2000/XP or Windows 7 and follow the on-screen instructions. - The installation process will tell you if there is insufficient space to install the diagnostics on the memory key. - The program will tell you when it is finished. - The remaining free space is available for user files.
IMPORTANT NOTE: If the memory key contains a protected area, you'll need to remove it prior to running the diagnostics install package. A protected area on a 256MB key will prevent installation due to lack of available space. Use of a protected area on keys larger than 256MB has not been tested.
Refer to section IV. BIOS Requirements for details about setting the boot order which is required for booting from the memory key. - Diagnostics for the system unit devices (video, hard drive, network card, serial ports, etc.) - POS peripherals tests (scanner, magnetic stripe reader, cash drawer, etc.) - Utilities (4610 Printer Utilities, VPD, USB Firmware flash, etc.)
If you have a 50-key or 67-key POS keyboard on your system and no mouse and no touch screen attached, you can navigate the diagnostics. When the diagnostics package starts, you will be presented with a set of screens to identify keys on the keyboard that will be used to move the mouse cursor. The entire process is described in detail in the document POSKybdNavigate.pdf. This document is found in the diagnostics\documents folder on the memory key.
When
you run diagnostics for the System Unit, it is possible to get a result from
any of the individual system unit tests of "Cannot Run".
Follow the instructions in the section on “Running the Diagnostics Package” above. The available utilities are identified on the main screen. Note that not all utilities described here may be displayed for your particular configuration. Displaying the utilities is hardware specific.
Click on the Utilities box. The available utilities are USB Firmware, POS Printer Updates Utilities, VPD (Vital Product Data) Update, Reset Line Scanner , Reset Omni-Directional Scanner, Keyboard Firmware Utilities, EEPROM Utilities, Touch Panel Firmware Update Utility, 4820 Video Firmware Update, 4820 Display Configuration, 4820 Display VPD Utility, Touch Panel Configuration Utility, and NVRAM Utilities. More information can be found in the HELP on each screen.
The available POS Printer Updates Utilities are Font Download, Logo Download, Message Download, Microcode Update or Flash Update, Memory Allocation, and Printer Configuration.
Click on the Microcode Update box to begin the process of updating the printer microcode. The firmware file is automatically identified for you. If this is the file you want to update the printer with, then click on DOWNLOAD. You will be given the opportunity to choose a different file containing the printer microcode if you placed additional printer microcode files on the memory key. If you don’t know the name of the file you won’t be able to find it!! Once you’ve identified the file, press the DOWNLOAD button to update microcode. Do not power off the system while the microcode is being applied. You will be informed when it is finished. Rest assured that the utility will prompt you if the microcode to be sent is older than the one currently in the printer. The Microcode Update utility will restart at the completion of the firmware update activity. If you had to ADD any RS-232 attached devices, then you must ADD them again at this point.
To put the new printer microcode file on the memory key, you will have to get it from the TGCS hardware support website at (http://www.toshibagcs.com/support/).
Click on the Toshiba Suremark Printer selection. Find your specific printer in the list that is presented. Download the Toshiba 4610 SureMark Printer, Microcode files for Firmware Update onto your work computer. The specific file to load is identified as OPOS/JavaPOS/Diagnostics. After downloading the ZIP file, unzip it. Run the Update_Diagnostics.bat file to place the printer firmware files onto the memory key in the Utilities subdirectory.
Please refer to the Toshiba 4610 SureMark Printer Firmware Install Instructions for additional details on putting the printer firmware files on your memory key and installing the printer firmware.
To run the Font Download Utility, click on the Font Download box on the bottom of the screen. You will be asked to identify the file containing the font. You will be given the opportunity to browse for the file on the memory key. Once you’ve identified the file, you will need to identify the Font Type and the Font Number from the lists displayed on the screen. Press the download button to load the font. Do not power off the system while the font file is being applied. You will be informed when it is finished.
Note that the Font Download Utility erases the font area into which you will be downloading before the download of double byte fonts occurs. For all other fonts, you must erase the target font area prior to downloading the font.
In the Font Download Utility, you can print the font file to see what it looks like on your printer. You accomplish this by pressing the Print button after you have chosen the font file. If you are downloading a DBCS file, you will be able to do a test print with compressed characters.
The printer places the font file in memory that can be erased. If you wish to erase all the font data in the printer, you need to press the Erase Fonts button on the bottom of the screen. You will be asked if you really want to do this since it will remove all the font data from your printer. You should use this option if you want to change the fonts completely in your printer.
Note: If you erase the fonts in your printer and then attempt to print the fonts, nothing is printed since no fonts remain in the printer. A message will tell you that no fonts are in the printer.
Press the download button to load the font. Do not power off the system while the font file is being applied. You will be informed when it is finished.
To run the Logo Download Utility, click on the Logo Download box on the bottom of the screen. You will be asked to identify the file containing the logo. You will be given the opportunity to browse for the file on the memory key. Once you’ve identified the file, you will need to identify the Station Type, the Bitmap Position, and the Logo Number from the lists displayed on the screen.
Press the DOWNLOAD button to load the logo file. Do not power off the system while the logo file is being applied. You will be informed when it is finished.
In the Logo Download Utility, you can print the logo file to see what it looks like on your printer. You accomplish this by pressing the Print button after you have chosen the logo file.
The printer places the logo file in memory that can be erased. If you wish to erase all the logo data in the printer, you need to press the Erase Logos button on the bottom of the screen. You will be asked if you really want to do this since it will remove all the logo data from your printer. You should use this option if you want to change the logos completely in your printer.
To run the Message Download Utility, click on the Message Download box on the bottom of the screen. You will be asked to enter the message you want to place in the printer. Once you type in the message, you will need to assign a message number to it using the drop down list identified as Message Number. You can assign a message number from 1 to 25.
Press the DOWNLOAD button to load the message. Do not power off the system while the message is being applied. You will be informed when it is finished.
In the Message Download Utility, you can print the message to see what it looks like on your printer. You accomplish this by pressing the Print button after you have entered the message.
The printer places the message in memory that can be erased. If you wish to erase all the messages in the printer, you need to press the Erase Messages button on the bottom of the screen. You will be asked if you really want to do this since it will remove all the message data from your printer. You should use this option if you want to change the messages completely in your printer.
To run the Printer Memory Allocation Utility, click on the Memory Allocation box at the bottom of the screen. You are presented with a table showing current printer memory allocations and you have the option of changing the allocations.
IMPORTANT INFORMATION REGARDING THE EFFECT OF PRINTER MEMORY ALLOCATION For 4610-1Nx and 4610-2xR · If ANY of the character set font areas are reallocated then ALL memory partitions will be erased – not just the character set font area you are reallocating. · If ANY of the other areas (logos, messages, user memory, scan image storage, electronic journal storage) are reallocated, then ALL of these other areas will be erased. For the 4610-TI9, · If ANY of the memory partitions are reallocated then ALL memory partitions will be erased – not just the partition you are reallocating.
To run the Printer Configuration Utility, click on the Configuration box on the bottom of the screen. There are many configuration tasks available to you: Scanner Calibration, Print Adjustment Values, MCT Adjustments, Set Serial Number, Reset Statistics, Set Printer Type, Set Factory Defaults, Dump MCT Values, Engineering Use Only, Low Paper Sensor, and Set Receipt Width.
Note that not all configuration options are available for every supported printer. The options available for the printer you have attached will display.
The Scanner Calibration Utility allows you to calibrate the check scanner on the TI-8 and TI-9 printers. Click on the Scanner Calibration button to begin the calibration. You will be instructed to perform the required steps for calibration.
Print Adjustment Values prints the adjustment titles and their values on the receipt printer.
MCT Adjustments allows you to set the Character Alignment, Backlash Adjustment, and the DI Front Load Adjustment values. For an explanation of these values, see the SureMark Printer User Guide. You can choose one of these adjustments by clicking on the item from the drop down list. Click OK and you will be directed to perform actions in setting these adjustments.
Set Serial Number allows you to set the serial number of your printer. This is used when major parts of the printer are replaced and the serial number needs to be set again.
Reset Statistics allows you to reset statistics the printer keeps on its many components. By clicking on the Reset Statistics button, you are provided with a list of components from which you can choose one. Click OK when you’ve chosen the component. This utility is used when a component is replaced. The statistics provides an indication about the frequency of use of the components.
Set Printer Type allows you to identify the type of printer. This should be used when major HW parts have been replaced and the printer no longer contains Product Information. You can also set double-byte mode, compatibility mode, and EPSON emulation mode. If you are working with a TI8 or TI9, you will be asked to identify the printer as a TI-8 or a TI-9 printer. Be aware that when you use this utility, the system on which the printer is attached to must be restarted after the printer type is set. When you are working with a 2xR or a 1xR, you will be shown the current settings of the printer (compatibility or native mode, DBCS mode or SBCS mode). You will be given the opportunity to change these settings.
Dump MCT Values allows you to dump the MCT values currently in the printer. This capability is useful for problem determination since this allows you to capture the MCT values in a file and you can send the file to the hardware support group.
Set Factory Defaults allows you to erase all user data from the printer and set all MCT locations to the same values that newly manufactured printers have.
Set Receipt Width allows you to set the width of the receipt paper on the 4810-1xR. You are shown the current setting for these printers and have the option of setting the width to the other option. The two receipt widths available are 80mm and 58mm. If you are changing your printer from one width to the other, there is a 58mm paper guide that must be placed or removed, depending on your needs. Note: If you used this utility to set the receipt width to 58mm and you want to test the 58mm receipt print and if you have previously loaded DBCS fonts into your printer, you will need to disable the DBCS mode to be able to see the correct printing on the 58mm receipt for the test. Once you have completed the receipt test, you can enable DBCS mode again.
The Keyboard Firmware Update Utility allows you to update the firmware for the Compact ANPOS keyboard or the PS/2 attached Modular keyboard. Initially, the utility chooses a firmware file to be used. If you added more keyboard firmware files to the memory key, you can browse for those additional firmware files available in the utilities\flash\ ps2_keyboard_firmware subdirectory by clicking on the BROWSE button. You can place keyboard firmware files on the memory key in the utilities\flash\ ps2_keyboard_firmware subdirectory. Once you have selected the firmware file to install, click on the DOWNLOAD button and the firmware file will be downloaded to the keyboard.
The Touch Panel Firmware Update Utility allows you to update the firmware for the touch panel. The level of the firmware currently installed will be displayed in the screen. You can browse for firmware files available in the utilities/flash/touch_panel subdirectory by clicking on the BROWSE button. You can place touch panel firmware files on the memory key in the utilities/flash/touch panel subdirectory. Once you have selected the firmware file to install, click on the DOWNLOAD button and the firmware file will be downloaded to the touch panel hardware
The 4820 Video Firmware Update Utility allows you to update the firmware for the touch panel video controller. The level of the firmware currently installed will be displayed in the screen. You can browse for firmware files available in the utilities/flash/4820_video subdirectory by clicking on the BROWSE button. You can place touch panel video firmware files on the memory key in the utilities/flash/4820_video subdirectory. Once you have selected the firmware file to install, click on the DOWNLOAD button and the firmware file will be downloaded to the touch panel video hardware
The Touch Panel Configuration Utility allows you to configure beeper settings and unintended touch rejection settings for the 4820-21x/51x
The NVRAM Utilities allows you to clear and dump the content of the Non-volatile random access memory (NVRAM) present in most SurePOS 700 systems. To dump the content of the NVRAM to a file click on “Dump NVRAM” button. The file will be stored in the utilities\nvram subdirectory
EEPROM Utility allows you to clear and dump the contents of riser card EEPROM present in some SurePOS 700 systems. To dump the contents of the riser card to a file click on DUMP button. The file will be stored in the utilities\nvram subdirectory. This utility is displayed when the system unit you are working with allows this function.
USB Firmware Update Utility allows you to update the firmware for all other Toshiba POS I/O devices attached via USB. Note: When USB firmware update is complete, the utilities section in Diagnostic is restarted.
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b. A reported defective device on a USB Port may be due to a defective USB port. Power off the system, move the device to a different USB Port, RESTART the system to rerun the test.
c. Cash Drawer test may not be available in 4800-1xx and 4800-2xx systems due to firmware limitations.
d. Port- D Loopback Test failure on SP500-xx4 may be due to BIOS SETUP value for this port and by the presence of an integrated VFD Display. From BIOS SETUP select Integrated Peripherals then select Cash Drawer. Change setting to Disable then press F10 to Save. Disconnect the integrated VFD Display if attached. Reboot and retest Port D. Restore original Port D Setup selection and VFD connection if applicable.
e. Port- D Loopback Test failure on SP500 (4840, 4851, 4852 and 4861) may be due to BIOS SETUP value for this port and by the presence of an integrated VFD Display. If the Integrated VFD Display is present, the Port D Loopback Test will fail because the integrated VFD display shares the same port as the Port D connector. This is expected and is not to be seen as a failure. If there is no Integrated VFD Display attached to the system and the Port D Loop Test is failing, check the BIOS settings. From BIOS SETUP select Integrated Peripherals then Serial Port D Function. Remember current setting. Change to VFD/RS-232 then press F10 to Save. Reboot and test Port D. Restore original Port D Setup selection, if you changed them.
f. Network test requires a wrap plug or a connection to a network. The diagnostics depend on a physical link to the network or wrap-plug to perform this. Otherwise the diagnostics will not detect network communications and will report the test results as "Fail".
g. For 4800-7x1 systems, the following issues exist:
h. Due to a firmware limitation on the RS-232 4610 printers the “Print” command in the Logo download panel may take up to three minutes to return an error when the selected logo is not present. Please be patient.
i. The Magnetic Stripe Reader (MSR) test may be available for a system with a Compact Anpos Keyboard without an MSR. Don’t use the test in this case. If you do run the test, exit the test to continue running diagnostics.
j. On a 4613 system units
k. For the 4838-5xx, 7xx, and 9xx system units,
l. USB attached 4610 printers having USB firmware level 2.08 must be flashed to a newer firmware level before running any diagnostic tests on the printer.
m. The Impact Station Test for the 4610 printer can require a bigger paper depending on the printer configuration values. The paper should be at least the size of a regular check. If the test cannot complete with a small paper, use a bigger one. This is not considered a hardware defect.
n. For the 4610 POS printers, if you have the diagnostic printer test running or if you have the printer utilities running, do not put the printer into offline test mode. This will cause loss of communication with the printer by the diagnostic software. If you want to run the printer hardware offline test mode, stop the Toshiba Diagnostics for POS System and Peripherals before starting the printer hardware offline test mode.
o. On the 4852, if you connect an RS-232 printer to COM port C and add it at 115200 Kbps, the Printer Statistics might not show up and other POS Printer updates might not work including Microcode Update. To prevent this from happening, move the printer to a different COM port prior to running diagnostics.
p. Two keyboards may be recognized by this Diagnostics package after you have updated the firmware in the Toshiba Modular Keyboard attached via USB. One keyboard may reflect the old firmware level and one keyboard may reflect the updated firmware level. Ignore the keyboard entry reflecting the old firmware level and proceed with your verification tests using the entry reflecting the updated firmware level.
q. On the 4852-526, 4840-5x3,and 4840-5x4, when a second video display is attached to the system unit, the Diagnostics package may not show anything on the display. This does not indicate a hardware problem. Users should use the operation of the second video with their normal operational environment as the indicator of a problem. If the second video has been working and stops operating during normal operation, the video display should be checked first. Attach a known working video display to the second video port and start the normal operational environment to determine if the video display or the system unit is having a problem. The Diagnostics package can be used to diagnose problems with the primary integrated display or the system unit.
r. In a configuration where a PS/2 keyboard and a USB POS keyboard are attached to a system unit and you want to test the POS keyboard, you will need to unplug the PS/2 keyboard, boot the Diagnostics package, and test the POS keyboard. If both keyboards are attached, the Diagnostics package may not recognize the POS keyboard. This configuration is not a typical configuration.
s. For the 4846-5xx system units,
t. For the 4800-7x2 system units that have a secondary video card installed, you may experience problems with the Diagnostics package booting on the system. Due to a limitation in the Diagnostics package, you need to go into BIOS Setup on the system unit and change the primary video adapter to be Intel. After saving that BIOS change, boot the Diagnostics package and run the tests you need to run. Be sure to change the BIOS Setup to restore the previous video setup.
Alternatively, you can use an earlier version of the Diagnostics package (version 4.x). No need to change the BIOS Setup if you use the earlier Diagnostics package version.
u. For the 4800-741 or 4800-781 system unit, if you have a modular keyboard attached to the USB port on the front of the POS system unit, the Diagnostics package may show errors for the keyboard or may not recognize the keyboard’s presence. You should attach the keyboard to a USB port on the back of the system unit to use the Diagnostic packages tests and utilities for the keyboard.
v. In POS Keyboard test, if you have a Modular CANPOS keyboard attached via PS/2 to the system unit, the top two rows of keys will not be seen on the keyboard test panel. This is not a hardware error. When you press any key in the top two rows on the keyboard, you will see a change in the scan code output field on keyboard test panel.
w. For 4838-xxx, MSR can stop working if MSR IRQ is set to 5. In BIOS, changing MSR IRQ to 10 will enable correct communication with the Toshiba POS Diagnostics tool.
x. For the 4900-7x5 system units. When SATA MODE is set to IDE Mode in BIOS, the storage test for hard drive and DVD drive is unavailable in "System Components" section. Changing SATA MODE to RAID Mode will enable it.
y. For 4900-775/785, Dump Switch Test will only work once. If you want to test additional times, power cycle the system and rerun the test. The power cycle will rearm the dump switch.
z. When running the Sound Card Test in PC-Doctor, disregard the warning messages "Error querying PCM volume from mixer" and "Error modifying PCM Volume from mixer". The volume does not need to be adjusted for the Sound Card Test.
aa. In the PC-Doctor Sound Card Test, the Microphone Test will not work on 4810-340. This does not mean the microphone does not work. Use another method to verify.
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This release of Toshiba Diagnostics for POS Systems and Peripherals provides you the capability to run the diagnostics remotely. Refer to the file titled REMOTE_README.htm for details on remotely running the diagnostics.
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* TGCS is a registered trademark of Toshiba Global Commerce
Solutions, inc. * PC-Doctor is a registered trademark of PC-Doctor, Inc. |