Set Up 4610-1xx/2xx Printers with Ethernet Cards for Use With  Toshiba Diagnostics

This package, available from Toshiba Global Commerce Solutions on this web site:  www.toshibagcs.com\support  , can be used for diagnosing problems with the printer and for configuring and maintaining the printer using utilities contained in the diagnostic package.  The web site tells you how to download and install the package.

This diagnostic package provides tests for the various components and functions of the printer.  It also provide utilities to load printer firmware, logos, messages, and fonts as well as utilities for configuring the printer.   These are found when you click on the POS I/O Devices and Utilities buttons on the main selection panel.

 

 

Instructions for Using Toshiba Diagnostics for POS Systems and Peripherals for Ethernet Printer

Disconnect the printer from the store LAN.

Connect the printer to your laptop.  You may need to have your own LAN cable to connect the printer to your laptop.

Insert the TGCS Diagnostics memory key into one of your laptop USB ports.

The printer should have power from a power brick already when the Ethernet card is in the printer.

Prepare the printer for a diagnostics session by performing these steps:

·         Open the paper cover on the printer.

·         Press the power button to power the printer off and on again.

·         Close the paper cover.

·         Press and Hold the paper feed button while the printer is powering up.

·         The Offline Selection Menu is printed.

·         Go into “Choose Emulation Mode….2” by pressing paper feed button twice and holding down the same button on the third time.

·         The Emulation Mode menu is printed.  The printer should be in native mode at this point.

·         Select the option for “Diagnostics Mode….1” by pressing paper feed button once and holding down the same button on the 2nd time. This mode will only be seen if the printer has the Ethernet card in the printer.

·         When finished, exit the Offline Menu by pressing the paper feed button once.

Boot your laptop with the Diagnostics key inserted.

In TGCS Diagnostics, select either POS I/O Devices or Utilities. 

Click on the ADD DEVICE button at the bottom of the screen.

You will have the option to ADD A NETWORK PRINTER.  Select that option and follow the instructions.

The TGCS Diagnostics will restart the Diagnostics application and you will see the main Diagnostics screen again.

Perform the Diagnostics activity you need to perform.

When you are finished, select the SHUTDOWN button at the top right hand side of the screen.

You must SHUTDOWN the Diagnostics for the printer to be returned to the retailer’s LAN configuration. This will take 30 seconds or longer to shutdown

If you do not SHUTDOWN the Diagnostics, you must perform these steps:

·         Power off the printer

·         Power the printer on and hold down the paper feed button to display the OFFLINE MENU on the cash receipt station.

·         Go into “Choose Emulation Mode….2” by pressing paper feed button twice and holding down the same button on the third time.

·         The Emulation Mode menu is printed.  If the printed menu shows the printer is in Diagnostics Mode,

o   Select the option for “Diagnostics Mode….1” by pressing paper feed button once and holding down the same button on the 2nd time.

·         When finished, exit the Offline Menu by pressing the paper feed button once.

 

Disconnect the printer from your laptop.

Connect the printer to the retailer’s network.

 

 

Situations of Importance

Situation 1:  Printer issues when retailer attempted printer FW update that failed due to power outage or LAN outage and the retailer called TGCS for service.

This situation may imply that the printer is operating out of its backup boot sector which is an emergency environment to perform only firmware update.  You can determine if this is the case by attempting to use the OFFLINE MENU on the printer.  If the printer is operating out of its backup boot sector, there will not be any OFFLINE MENU printed on the cash receipt station.

The first suggestion to be made to the retailer is for the retailer to run again the printer FW update they previously attempted.   This should work the majority of the time.

If retrying the printer FW update a second time does not resolve the problem,  replace the logic card in the printer.

 

 

 

Situation 2:  Printer issues when attempt to update printer FW using TGCS Diagnostics fails due to power outage or LAN outage

This situation implies that the printer is operating out of its backup boot sector which is an emergency environment to perform only firmware update.  You can determine if this is the case by attempting to use the OFFLINE MENU on the printer.  If the printer was booted from its backup boot sector, there will not be any OFFLINE MENU printed on the cash receipt station.

If you see this, you can boot the TGCS Diagnostics with the Ethernet-attached printer connected to your laptop again and go through the ADD DEVICE process to add a device and then perform printer FW update again.

This action is possible because the printer retains the last known printer configuration prior to the power outage or LAN outage and uses that printer configuration when the printer is booted again.  In this case, the printer was already in DIAGNOSTICS MODE prior to the outage so the printer will still be in DIAGNOSTICS MODE when the printer is booted again. 

Be sure to follow the instructions for ending the printer diagnostics session when you are finished using the TGCS Diagnostics for the printer.