IBM Diagnostics for POS Systems and Peripherals Version 2.2.1C September 2006 INTRODUCTION: This document provides information that assists you in installing the package on a memory key and instructs you in the general use of the diagnostics package. This one package will operate on a variety of systems. When you run them, you will also notice an easy to use graphical user interface. CONTENTS: I Diagnostics Version II Supported Systems III Supported Memory Keys IV BIOS Requirements V Installing the Diagnostic Package on a Memory Key VI Running the Diagnostic Package VII Running Utilities VIII Known Issues and limitations IX Getting Help X Trademarks ================================================================================ I. Diagnostics Version IBM Diagnostics for POS Systems and Peripherals Version 2.2.1C This package can be found on the IBM Retail Store Solutions Hardware Support website at http://www.ibm.com/solutions/retail/store/support When you go to this website, you can find this diagnostic package under the sections for the specific Machine Type and Models covered by this package. You will be asked for some identifying information before you download the diagnostic package. ============================================================================== II. Supported Systems This package provides Diagnostics and Utilities for the following IBM Machine Types and attached IBM Point of Sale Peripherals*: SurePOS 300: 4810-x3x, 4910-X3X SurePOS 500: 4851-x14, 4951-x14, 4840-xx4 SurePOS 700: 4800-xx2 Anyplace Kiosk: 4838-xxx This package also provides Diagnostics and Utilities for IBM Point of Sale Peripherals* attached to the following IBM Machine Types: SurePOS 500: 4840-xx3 ** SurePOS 700: 4800-xx1 SurePOS 300: 4810-x2x IBM ThinkPad: T23, T41, T42, T43 *The list of supported IBM Point of Sale Peripherals and Devices include: 4610 SureMark Printer, MICR and Check Scanner; Cash Drawers; Presence Sensor; MSR; Barcode Scanner; Tone Indicator; Point of Sale Keyboard, Keylock; Line Display; Fiscal Printer and Touch Screen. **Only systems running with Linux BIOS are supported. The supplemental diagnostics diskette should be used for all other IBM Machine Types, Peripherals and configurations not listed above. NOTE: The Diagnostics requires at least 128MB of memory on the System Unit. ============================================================================= III. Supported Memory Keys The package is provided in the form of an installation package and it installs to a memory key. IBM has tested the package on: * IBM USB 2.0 Memory key (256 MB) FRU: 22P9231 Part number: 22P9228 Look at this URL for more details http://www-1.ibm.com/support/docview.wss?rs=0&uid=psg1MIGR-57138 * PNY USB 2.0 1-GB Memory Key Part Number: P1886C53 Look at this URL for more details http://www2.pny.com/homepage.aspx ========================================================================= IV. BIOS Requirements Please check the BIOS level on your IBM RSS Point of Sale system unit. Also check the level of BIOS available from the IBM RSS Hardware Support website. If the BIOS available on the web site is a newer version, please download it and install it on your system unit. There are installation instructions with the BIOS update download. Note: In order to run the diagnostics package from the memory key, the memory key must be identified to the system unit as the first boot device. Please check the boot order set on the machine by checking the system configuration. You can display the system configuration in most systems by pressing the DEL key when the system unit is first booting up (you will see a message on the display telling you to press the DEL key to get into the system configuration) or following system startup directions. The memory key is identified as a USB HDD. ============================================================================== V. Installing the Diagnostic Package on a Memory Key It is a simple process to install the package on a memory key. To install, follow these steps: - It is good practice to maintain a backup of the system on which you build the memory key. For safety sake, you may want to run this installation program on a machine whose data can be easily recovered. - Download the Diagnostics file from the support website - Execute file on a computer with Microsoft Windows XP and follow the on-screen instructions. -The program will tell you when it is finished. - The installation process will tell you if there is insufficient space to install the diagnostics on the memory key. CAUTION: Be aware that if there is anything on the memory key, it will be erased and it will be set up to be a bootable memory key. IMPORTANT NOTE: If the 256 MB memory key contains a protected area, you'll need to remove it prior to running the diagnostics install package. A protected area on a 256MB key will prevent installation due to lack of available space. CAUTION: Following installation of the diagnostics package on a memory key, the remaining free space is available for user files. However, all memory key contents are deleted during the creation of a 256MB partition in the installation process. Please save any files you want to preserve to a secure place outside the memory key. This also applies to subsequent package re-installations and upgrades. Enhancements to media usage are being investigated for inclusion in a future release. ============================================================================== VI. Running the Diagnostics Package Start with the machine powered off. Insert the memory key into a USB port. Power on the machine and the diagnostic program will start. You will be presented with a graphical user interface from which you can choose to run diagnostics for the system unit devices (video, hard drive, network card, serial ports, etc.), for the POS peripherals (scanner, magnetic stripe reader, cash drawer, etc.), or the utilities. =============================================================================== VII. Running the Utilities Follow the instructions in the section on Rrunning the Diagnostics Package” above. The available utilities are identified on the main screen. Click on the Utilities box. The available utilities are USB Flash Firmware, 4610 Printer Utilities, VPD, and Omni-Directional Scanner Reset. Information about the USB Firmware, VPD, and the Omni-Directional Scanner Reset can be found in the Help Files. The available 4610 Printer Utilities are Flash Update, Microcode Update, Logo Download, Messages Download, and Printer Configuration. Click on the Microcode Update box to begin the process of updating the printer microcode. You will be asked to identify the file containing the printer microcode. You will be given the opportunity to browse for the file on the memory key ** If you don’t know the name of the file you won’t be able to find it!! Once you’ve identified the file, press the download button to update microcode. Do not power off the system while the microcode is being applied. You will be informed when it is finished. Rest assured that you will not be allowed to send a microcode update for a microcode level that is older than the one currently in the printer. To put the new printer microcode file on the memory key, you will have to get it from the IBM RSS hardware support website at (http://www.ibm.com/solutions/retail/store/support/). Click on the IBM Suremark Printer selection. Find your specific printer in the list that is presented. Download the IBM 4610 SureMark Printer, Microcode files for Firmware Update onto your work computer. Place the file(s) you downloaded onto the memory key in the Utilities subdirectory. You can create subdirectories in the Utilities subdirectory and place the file there if you wish to organize the files residing in the Utilities subdirectory. To run the Font Download Utility, click on the Font Download box on the bottom of the screen. You will be asked to identify the file containing the font. You will be given the opportunity to browse for the file on the memory key. Once you’ve identified the file, you will need to identify the Font Type and the Font Number from the lists displayed on the screen. Press the download button to load the font. Do not power off the system while the font file is being applied. You will be informed when it is finished. In the Font Download Utility, you can print the font file to see what it looks like on your printer. You accomplish this by pressing the Print button after you have chosen the font file. The printer places the font file in memory that can be erased. If you wish to erase all the font data in the printer, you need to press the Erase EPROM button on the bottom of the screen. You will be asked if you really want to do this since it will remove all the font data from your printer. You should use this option if you want to change the fonts completely in your printer. To run the Logo Download Utility, click on the Logo Download box on the bottom of the screen. You will be asked to identify the file containing the logo. You will be given the opportunity to browse for the file on the memory key. Once you’ve identified the file, you will need to identify the Station Type, the Bitmap Position, and the Logo Number from the lists displayed on the screen. Press the download button to load the font. Do not power off the system while the logo file is being applied. You will be informed when it is finished. In the Logo Download Utility, you can print the logo file to see what it looks like on your printer. You accomplish this by pressing the Print button after you have chosen the logo file. The printer places the logo file in memory that can be erased. If you wish to erase all the logo data in the printer, you need to press the Erase EPROM button on the bottom of the screen. You will be asked if you really want to do this since it will remove all the logo data from your printer. You should use this option if you want to change the logos completely in your printer. To run the Message Download Utility, click on the Message Download box on the bottom of the screen. You will be asked to enter the message you want to place in the printer. Once you type in the message, you will need to assign a message number to it using the drop down list identified as Message Number. You can assign a message number from 1 to 25. Press the download button to load the message. Do not power off the system while the message is being applied. You will be informed when it is finished. In the Message Download Utility, you can print the message to see what it looks like on your printer. You accomplish this by pressing the Print button after you have entered the message. The printer places the message in memory that can be erased. If you wish to erase all the messages in the printer, you need to press the Erase EPROM button on the bottom of the screen. You will be asked if you really want to do this since it will remove all the message data from your printer. You should use this option if you want to change the messages completely in your printer. To run the Printer Configuration Utility, click on the Configuration box on the bottom of the screen. There are many configuration tasks available to you: Scanner Calibration, Print Adjustment Values, MCT Adjustments, Set Serial Number, Reset Statistics, and Set Printer Type. The Scanner Calibration Utility allows you to calibrate the check scanner on the TI-8 and TI-9 printers. Click on the Scanner Calibration button to begin the calibration. You will be instructed to perform the required steps for calibration. Print Adjustment Values prints the adjustment titles and their values on the receipt printer. MCT Adjustments allows you to set the Character Alignment, Backlash Adjustment, and the DI Front Load Adjustment values. For an explanation of these values, see the 4610 printer hardware support specification I think the official name is Hardware Service Manual. You can choose one of these adjustments by clicking on the item from the drop down list. Click OK and you will be directed to perform actions in setting these adjustments. Set Serial Number allows you to set the serial number of your printer. This is used when major parts of the printer are replaced and the serial number needs to be set again. Reset Statistics allows you to reset statistics the printer keeps on its many components. By clicking on the Reset Statistics button, you are provided with a list of components from which you can choose one. Click OK when you’ve chosen the component. This utility is used when a component is replaced. The statistics provides an indication about the frequency of use of the components. Set Printer Type allows you to identify the type of printer. This should be used when major HW parts have been replaced and the printer no longer contains Product Information. You will be asked to identify the printer as a TI-8 or a TI-9 printer. Be aware that when you use this utility, the system on which the printer is attached to must be restarted after the printer type is set. =============================================================================== VIII. Known Issues and limitations a. If HDD Test detects a possible defect in the drive, test progress indications will come to a halt and it may take a few extra minutes before the program returns control to user while the error condition is analyzed. This is not a defect but normal program operation. Please be patient. b. A reported defective device on a USB Port maybe due to a defective USB port. Move the device to a different USB Port, RESTART the system to rerun the test. c. USB Fiscal Printers are not supported. d. Cash Drawer test may not be available in 4800-1xx and 4800-2xx systems due to firmware issues. e. Port- D Loopback Test failure on SP500-xx4,xx5 or x14 maybe due to SETUP value for this port. From SETUP select Integrated Peripherals then Serial Port D Function. Remember current setting. Change to VFD/RS-232 then F10 Save. Reboot and retest Port D. Restore original Port D Setup selection if applicable. =============================================================================== IX. Getting Help There is a help button at the top of the diagnostic user interface giving details about running diagnostics if you have questions about any particular aspect of running the diagnostics. To report any problem(s) or bugs related to the diagnostics package, please call (800)237-5511 and select the Retail Store System Support option. Email support is also available by following the “Contact Us” link on the support website. Please provide the following information: a) Detailed problem description. b) Software and Hardware environment description, including diagnostic package version and hardware machine type and model number. ============================================================================== X. Trademarks * IBM is a registered trademark of the International Business Machines Corporation. * Microsoft and Windows are registered trademarks of Microsoft Corporation. * Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. * PC-Doctor is a registered trademark of PC-Doctor, Inc.