IT Administration
The IT Administration process category brings together the processes which look after many of the non-technically-oriented resources (such as people, finances, contracts, etc.) that support IT service delivery. It provides the underpinning management of the IT business so that it can focus (in other processes) on the services that the parent business needs.
Relationships
Main Description

Processes in the IT Administration Category

Asset Management Control and tracking of IT assets
Financial Management Control of IT budgets and billing
Knowledge Management* Capture and reuse of IT procedural knowledge and subject matter expertise
Service Pricing and Contract Administration* Handling of contracts and cost negotiations
Supplier Relationship Management* Management of IT vendor relationships
Workforce Management* Oversight of workforce resources
* - Part of PRM-IT, but not core to ITSM. The process is described at a summary level.