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The IT management system process category defines a structure of relationships and processes to direct and control the IT endeavor. These must establish the capability within which the IT functions goals can be achieved, adding value while balancing risk versus return across IT and its processes. The category defines, establishes, operates and improves upon a management framework for IT workings. The management framework will outline, as an example, the management model, guiding principles, methods, organization design, information framework, process structure, policies and practices to guide the IT organization towards its stated goals. Once the management framework is defined and implemented, a continuous evaluation process will be executed to enable better decision making by executives as to whether the business model is succeeding or should be modified to better achieve the objectives. |
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Relationships
Main Description
Processes in the IT Management System Category
* - Part of PRM-IT, but not core to ITSM. The process is described at a summary level. |
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