Goals
Scope
“Configuration Management covers the identification, recording, and reporting of IT components, including their
versions, constituent components, states and relationships to other IT components and business uses. Items that should
be under the control of Configuration Management include hardware, software, systems, services and associated
documentation.
Given the definition above, it should be clear that Configuration Management is not synonymous with Asset Management, although the two disciplines are related. Asset Management is a
recognized accountancy process that includes depreciation accounting. Asset Management systems maintain details on
assets above a certain value, their business unit (affiliation) and their location. Configuration Management also
maintains relationships between assets, which Asset Management usually does not.”
While different technologies and practices are sometimes applied in context, the scope of Configuration Management
encompasses solution development and test environments as well as IT infrastructure and operational environments.
Includes
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Supporting configuration item audits
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Identifying configuration item interdependencies
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Defining and reporting configuration baselines
Excludes
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Asset Management
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Inventory tracking
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Procurement of configuration items
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Tuning and installing configuration items
Key performance indicators
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Satisfaction of Incident Management with CMDB accuracy, completeness, and usefulness
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Satisfaction of Change Management with CMDB accuracy, completeness, and usefulness
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Percent of IT-controlled CIs represented in the CMDB
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Percent of IT-controlled CI interdependencies in the CMDB
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Number of updates made to the CMDB
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Number of inaccuracies discovered in CMDB data
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The elapsed time and direct costs
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In this process domain
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In each process step and between steps
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