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This category contains the operational service processes that describe the daily activity which delivers service from the use of the Infrastructure, Applications and Services in order to meet Service Level agreements and business targets. This collection of processes senses and responds to day to day fluctuations that occur in order to provide as much of the committed service as possible. This collection represents the day to day service operations within IT. This includes managing contact with users. |
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Relationships
Main Description
Processes in the IT Operational Services category
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