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The IT Resilience category of processes describes the analysis and proactive planning required to enable resilient Infrastructure, Applications and Services. Each process covers a range of activities from handling everyday adjustments as required by service operations through anticipating the potential demands upon its specific area of attention. In order to accomplish their collective mission, they all require input from a wide range of processes as well as architecture information, problem and known error information, solution designs, scheduled projects and changes and monitoring data. With this input, these processes analyze that information and plan to ensure the required level of resilience to enable service levels and customer satisfaction while controlling the costs as required by IT and Financial Management. |
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