IT Operational Services
This category contains the operational service processes that describe the daily activity which delivers service from the use of the Infrastructure, Applications and Services in order to meet Service Level agreements and business targets. This collection of processes senses and responds to day to day fluctuations that occur in order to provide as much of the committed service as possible. This collection represents the day to day service operations within IT. This includes managing contact with users.
Relationships
Main Description

Processes in the IT Operational Services category

Data and Storage Management Management of data lifecycles, storage resources, and performing backup and restoration of data
Event Management Handling and resolution of operational events
Incident Management Rapid restoration of service outages and infrastructure faults
Problem Management Resolution of root causes of incident trends
Service Execution Operating IT services
User Contact Management Initial handling of incidents, service requests, and requests for information from users