Capability Pattern: Incident Management
Incident Management provides rapid response to possible service disruptions. To get more information, select Description (introduction and list of tool mentors), Work Breakdown Structure (workflow diagram and table), Team Allocation (table of roles), or Work Product Usage (table of work products).
DescriptionWork Breakdown StructureTeam AllocationWork Product Usage
Workflow

Establish Incident Management Framework Detect and Record Incident Classify and Provide Initial Support Investigate and Diagnose Incident Resolve Incident and Recover Service Close Incident Own, Monitor, Track, and Communicate Incidents Evaluate Incident Management Performance

Work Breakdown
IndexPrefixBreakdown ElementStepsPredecessorsModel InfoRepeatableMultiple OccurrencesOptionalPlannedType