Process Library
The processes described within ITUP are closely aligned with the Information Technology Infrastructure Library® (ITIL®) which is based on IT
industry best practices. ITIL provides high-level guidance for what you should implement, but it does not guide you
in how to do the actual implementation. ITUP contains detailed process diagrams and descriptions to help you
understand processes and their relationships, making the ITIL best practice recommendations more implementable. You
can also map ITUP to other leading process models, such as COBIT (Control Objectives for Information and Related
Technology.
ITUP is based on the IBM Process Reference Model for IT® (PRM-IT®), which was jointly developed by
IBM Global Services and Tivoli. PRM-IT offers detailed process guidance for all activities that are the
responsibility of an organization's Chief Information Officer (CIO), including but not limited to IT Service
Management.
Tool Mentors
Tool mentors describe best practices for using IBM tools in the context specific processes. A tool mentor helps you
identify which IBM products and solutions to use to execute specific activities and describes in detail how to use
these tools appropriately. This guidance enables you to reduce time, effort, and errors, and to get the maximum
value out of your investment.
Roles
IT staff are typically responsible for one or more roles in their job responsibility. These roles are associated
with the execution of specific tasks. ITUP Composer describes these roles and responsibilities in detail, and
provides tool mentor guidance to enable staff to do their jobs more efficiently and effectively.
Work Products
Work products, often referred to as artifacts, are the inputs or outputs of processes. ITUP describes the work
products for each process, as well as additional information like definitions of key terms.
Scenarios
Scenarios describe common problems and best-practice solutions. With these scenarios, you are able to see how to
address real-world problems by improving and integrating processes, using the appropriate tool properly, and
setting up the necessary roles and responsibilities.
ITUP is intended for use by anyone who has a role in the implementation and delivery of IT Service Management. IT
organizations of varying levels of maturity can use ITUP as a resource to do the following: