The Process Reference Model for IT (PRM-IT)
IBM Tivoli Unified Process (ITUP) is based on the IBM Process Reference Model for IT (PRM-IT), which was jointly
developed by IBM Global Services and Tivoli. PRM-IT is a comprehensive model, covering all of the activities under the
purview of the office of the CIO. In the area of IT Service Management, which is the focus of ITUP, PRM-IT is tightly
aligned with the ITIL (Information Technology Infrastructure Library).
For answers to frequently-asked questions, see PRM-IT Frequently-Asked Questions.
Important PRM-IT resources are listed at the bottom of this page.
PRM-IT was developed by experienced process experts based on experience from hundreds of customer engagements. The
model incorporates industry best practices, and can be aligned and mapped to other leading industry reference models,
such as ITIL®.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is
Registered in the U.S. Patent and Trademark Office.
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