Capability Pattern: Problem Management
Problem Management identifies and resolves the root causes of service disruptions. To get more information, select Description (introduction and list of tool mentors), Work Breakdown Structure (workflow diagram and table), Team Allocation (table of roles), or Work Product Usage (table of work products).
DescriptionWork Breakdown StructureTeam AllocationWork Product Usage
Workflow

Establish Problem Management Framework Control Problems Control Known Errors Manage Problems Proactively Monitor and Report Problems Evaluate Problem Management Performance

Work Breakdown
IndexPrefixBreakdown ElementStepsPredecessorsModel InfoRepeatableMultiple OccurrencesOptionalPlannedType