The Rational E-Mail Reader allows administrators to enable e-mail capabilities for Rational ClearQuest and Rational RequisitePro. The Rational E-Mail Reader is a tool that takes specially formatted e-mail messages, converts the information in them into a form understood by ClearQuest or RequisitePro, and submits the information to a ClearQuest database or RequisitePro project. This allows users to submit and modify records by e-mail, without using a ClearQuest or RequisitePro client.
In the current release, the Rational E-Mail Reader uses a Windows Service called the Rational ClearQuest Mail Service to perform the functions already described. You can start, stop, pause, and resume the execution of the Rational ClearQuest Mail Service, configure startup and recovery options, and enable or disable its use.
The Rational E-Mail Reader requires a dedicated e-mail account for each ClearQuest database and RequisitePro project. The account provides an e-mail mailbox to which change request submissions and modifications can be sent. The Rational ClearQuest Mail Service takes the messages sent to this mailbox, processes them, and submits the request to the ClearQuest database or to the RequisitePro project.
Before configuring the Rational E-Mail Reader, you and your e-mail administrator must: