Guidelines for formatting messages

Follow these guidelines to format email messages so as to submit or modify Rational ClearQuest records directly without using the ClearQuest user interface directly.

Follow these guidelines when submitting or modifying Rational® ClearQuest® records by e-mail:

E-Mail format example

In this example, the default action is Modify and the default field is Notes_Log. The Subject line requires the record type and record ID, but the action name is optional because of the defaults.

Subject:
RE: defect SAMPL00000017
Body:

{Today we posted a fix pack for this problem on the company intranet. Please download the fix pack to solve your customer's problem.
}

Format example for submitting a new record

This example e-mail message submits a defect record and fills in the specified fields.

Subject:
defect submit
Body:

Headline: inventory report is not running correctly

Severity: 1-Critical

Project: ClassicProject

Priority: 2-Give High Attention{Description: When running an inventory report, application crashes if more than 50 items are included in the report.

}

Format example for changing the state of a record

Subject:
defect closed SAMPL00001234
Body:
{Note_Entry: Followed the steps outlined in the description, and confirmed that the error no longer occurs.}Test Method: Manual

Format example that uses the default action to modify a record

In this example, the administrator designed the schema so that the Defect record type defines the default action as MODIFY, and the default field as the Description field. These defaults are used when no action is specified in the subject line. This message uses the MODIFY action to update the SAMPL00000017 defect and appends the value in the Description field.

Subject:
defect SAMPL00000017
Body:
{Have tried to reproduce the problem with the inventory reports not allowing more than 50 items and it works just fine. Please try again and provide more information.}

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