IBM Support Assistant User Guide

Service Component

How do I use it?


Collect System Data


When you click on Collect System Data, you will be asked to fill in the following fields:
  1. Product installation directory: Type in the file system directory where your IBM product is installed
  2. Product workspace directory: Type in the file system directory where your product workspace is located.
Click on Invoke Collector to collect data and create the Collector output file.

Note that depending on what IBM products or plugins you have installed and registered with the IBM Support Assistant, you may see other product specific Collector options on this page for each of these products or plugins. If more than one product can be selected on this page, first select the product(s) for which you want to collect data and then click on Invoke Collector to collect data and create the Collector output file. If you invoke the Collector with more than one product selected, then the Collector output file will contain a JAR file for each product that you selected.

Submit Service Request

Click this link to access the IBM Software Support Web site, where you can submit an electronic service request if your organization has a service agreement with IBM. In order to submit a service request, you need to enter the following required information: When you fill out the online form to create a service request, you are asked to enter a problem description.

Send System Data

To send system data to IBM, you need to provide your geography, the name and location of the file to transfer (the default is the collector output file), and the PMR number that was created when you submitted the service request. You also need to select from the drop-down menu under Select Product the name of the IBM product that you opened the PMR against.

In addition to sending system data for a new IBM service request, you can also send system data for an IBM service request that you created previously. When you send system data for an existing IBM service request, enter the PMR Number of that request in the PMR Number field.