Troubleshooting data collection problems with the symptom database

A symptom database is an XML file of symptoms and associated solutions used to analyze event and error messages that may occur in a log. For more information about symptom databases, see Symptom databases.

To troubleshoot problems with data collection using a symptom database:

  1. Add the data collection symptom database to the list of available databases:
    1. From the Window menu, select Preferences, and then Profiling and Logging > Symptom Database.
    2. Click Add URL.
    3. Enter a name to identify the symptom database (Data collection infrastructure, for example).
    4. In the URL field, enter the following URL:
      ftp://ftp.software.ibm.com/software/rationalsdp/rpa/60/symptomdb/symptomdb.xml
    5. Click OK to add this URL to the list of symptom database sources.
    6. Click OK to exit the Preferences dialog.
  2. Import and use the symptom database. Select the newly created symptom database from the Remote host drop-down list.
  3. Import the log files from the troublesome data collection components. See Setting logging levels for performance and problem analysis tools for information on setting logging levels for the data collection infrastructure.
  4. Analyze the log records to determine the cause of the problem and get recommendations for solutions.
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