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IBM
Rational® Synergy for Team Concert Interface 1.1
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IBM Corporation |
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© Copyright IBM Corporation 2009, 2011
U.S. Government Users Restricted Rights - Use, duplication, or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.
This file contains last-minute
product information and updates to the IBM® Rational®
Synergy for Team Concert Interface 1.1
It is divided into the following sections:
To access the latest news and
information on the Rational Synergy for Team Concert Interface Web site, go to www.ibm.com/software/rational/support/.
For additional information about system
requirements, including recommended configurations, visit the Rational Synergy
Change Support
Web site at http://www-01.ibm.com/software/awdtools/synergy/support/
At the time of this writing, the Rational Synergy for Team
Concert Interface 1.1 was tested with:
For the latest information about
third party products that are supported with Rational Synergy for Team Concert
Interface 1.1, visit the Rational Synergy Support Web site at http://www-01.ibm.com/software/awdtools/synergy/support/
The Rational Synergy for Team Concert Interface is certified only in the following locales:
Japanese, Korean, PRC/Simplified/GBK Chinese, Traditional/Big-5 Chinese, and C. IBM supports use in any locale using the Latin-1 character set or the Windows extension CP 1252; however, such locales have not been tested.
1. Download and install supported version of Rational Team Concert.
2. Download the IBM Developer Kit for Java™ 1.6 from https://jazz.net/downloads/IBM-JRE/releases/1.6SR4-PK86771 and extract it to the file system.
3.
In the eclipse.ini in <RTC_INSTALL_DIR>\jazz\client\eclipse:
o
Change the -vm argument to the
location of the IBM JRE 1.6 you extracted in step 2 above.
o
Set the -Dosgi.requiredJavaVersion=
argument to 1.6.
Where RTC_INSTALL_DIR is the directory containing Rational Team Concert.
1. Locate the teamconcert folder in your Synergy client installation.
2.
Start Rational Team Concert and click Help, then click Install New Software….
3.
Click Add….
4.
Click Local… and
browse to the teamconcert folder you located in step
1.
5.
Check the box next to the integration in the Available
Software list, and then click Install.
This
version of the interface:
If the
self-help resources have not provided a resolution to your problem, contact
IBM® Rational® Software Support for assistance in resolving product issues.
Note: If you are a heritage Telelogic customer, a single reference site for all support
resources is located at http://www.ibm.com/software/rational/support/telelogic/
Prerequisites
To submit
your problem to IBM Rational Software Support, you must have an active Passport
Advantage® software maintenance agreement. Passport Advantage is the IBM
comprehensive software licensing and software maintenance (product upgrades and
technical support) offering. You can enroll online in Passport Advantage from http://www.ibm.com/software/lotus/passportadvantage/howtoenroll.html
·
To
learn more about Passport Advantage, visit the Passport Advantage FAQs at http://www.ibm.com/software/lotus/passportadvantage/brochures_faqs_quickguides.html.
·
For
further assistance, contact your IBM representative.
To submit
your problem online (from the IBM Web site) to IBM Rational Software Support,
you must additionally:
·
Be
a registered user on the IBM Rational Software Support Web site. For details
about registering, go to http://www.ibm.com/software/support/.
·
Be
listed as an authorized caller in the service request tool.
Submitting
problems
To submit
your problem to IBM Rational Software Support:
1. Determine the business impact of your
problem. When you report a problem to IBM, you are asked to supply a severity
level. Therefore, you need to understand and assess the business impact of the
problem that you are reporting.
Use the following table to determine the severity level.
|
Severity |
Description |
|
1 |
The
problem has a critical business impact:
You are unable to use the program, resulting in a critical impact on
operations. This condition requires an immediate solution. |
|
2 |
This
problem has a significant business
impact: The program is usable, but it is severely limited. |
|
3 |
The problem
has some business impact: The
program is usable, but less significant features (not critical to operations)
are unavailable. |
|
4 |
The
problem has minimal business
impact: The problem causes little impact on operations or a reasonable
circumvention to the problem was implemented. |
2. Describe your problem and gather
background information. When describing a problem to IBM, be as specific as
possible. Include all relevant background information so that IBM Rational Software
Support specialists can help you solve the problem efficiently. To save time,
know the answers to these questions:
·
What
software versions were you running when the problem occurred?
To determine the exact product name and version, use the option applicable to
you:
o
Start
the IBM Installation Manager and select File
> View Installed Packages. Expand
a package group and select a package to see the package name and version
number.
o
Start
your product, and click Help > About to see the offering name and
version number.
·
What
is your operating system and version number (including any service packs or
patches)?
·
Do
you have logs, traces, and messages that are related to the problem symptoms?
·
Can
you recreate the problem? If so, what steps do you perform to recreate the
problem?
·
Did
you make any changes to the system? For example, did you make changes to the
hardware, operating system, networking software, or other system components?
·
Are
you currently using a workaround for the problem? If so, be prepared to
describe the workaround when you report the problem.
3. Submit your problem to IBM Rational
Software Support. You can submit your problem to IBM Rational Software Support
in the following ways:
·
Online: Go to the IBM Rational Software
Support Web site at https://www.ibm.com/software/rational/support/
and in the Rational support task navigator, click Open Service Request. Select the electronic problem reporting tool,
and open a Problem Management Record (PMR), describing the problem accurately
in your own words.
For more information about opening a service request, go to http://www.ibm.com/software/support/help.html
You can also open an online service request using the
IBM Support Assistant. For more information, go to http://www.ibm.com/software/support/isa/faq.html.
·
By phone: For the phone number to call in your
country or region, go to the IBM directory of worldwide contacts at http://www.ibm.com/planetwide/
and click the name of your country or geographic region.
·
Through your IBM Representative: If you cannot access IBM Rational
Software Support online or by phone, contact your IBM Representative. If
necessary, your IBM Representative can open a service request for you. You can
find complete contact information for each country at http://www.ibm.com/planetwide/.
Notices
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Focal Point, Telelogic DOORS, and Telelogic
Change are trademarks or registered trademarks of International Business
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