|
IBM Rational® Synergy for Team Concert Interface 1.0 Readme |
IBM Corporation |
|
|
©
Copyright IBM Corporation 2009, 2010
U.S. Government Users Restricted Rights - Use, duplication, or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.
This file contains last-minute product information and updates to the IBM® Rational® Synergy for Team Concert Interface 1.0
It is divided into the following sections:
To access the latest news and information on the Rational Synergy for Team Concert Interface Web site, go to www.ibm.com/software/rational/support/.
To run Rational Synergy for Team Concert Interface 1.0, you need:
For additional information about system requirements, including recommended configurations, visit the Rational Synergy Change Support Web site at http://www-01.ibm.com/software/awdtools/synergy/support/
At the time of this writing, the Rational Synergy for Team Concert Interface 1.0 was tested with:
For the latest information about third party products that are supported with Rational Synergy for Team Concert Interface 1.0, visit the Rational Synergy Support Web site at http://www-01.ibm.com/software/awdtools/synergy/support/
Operating system locales supported by Rational Synergy for Team Concert Interface 1.0
The Rational Synergy for Team Concert Interface is certified only in the following locales:
Japanese, Korean, PRC/Simplified/GBK Chinese, Traditional/Big-5 Chinese, and C. IBM supports use in any locale using the Latin-1 character set or the Windows extension CP 1252; however, such locales have not been tested.
Installing Rational Synergy for team Concert Interface 1.0
Step 1: Install Rational Team Concert
1. Download and install supported version of Rational Team Concert.
2. Download the IBM Developer Kit for Java™ 1.6 from https://jazz.net/downloads/IBM-JRE/releases/1.6SR4-PK86771 and extract it to the file system.
3. In the eclipse.ini in <RTC_INSTALL_DIR>\jazz\client\eclipse:
o Change the -vm argument to the location of the IBM JRE 1.6 you extracted in step 2 above.
o Set the -Dosgi.requiredJavaVersion= argument to 1.6.
Where RTC_INSTALL_DIR is the directory containing Rational Team Concert.
Step 2: Downloading the interface
1. Download the Rational Synergy for Team Concert Interface.
2. Extract the file ratlSynergy_RTC_1-0-0.zip to a temporary folder.
3. Start Rational Team Concert and click Help, then click Software Updates.
4. Click the Available Software tab, and then click Add Site.
5. Click Archive and browse to the file on the file system, and then click OK.
6. Check the box next to the integration in the Available Software list, and then click Install.
Available features in version 1.0
This version of the interface:
Contacting IBM Rational Software Support
If the self-help resources have not provided a resolution to your problem, contact IBM® Rational® Software Support for assistance in resolving product issues.
Note: If you are a heritage Telelogic customer, a single reference site for all support resources is located at http://www.ibm.com/software/rational/support/telelogic/
Prerequisites
To submit your problem to IBM Rational Software Support, you must have an active Passport Advantage® software maintenance agreement. Passport Advantage is the IBM comprehensive software licensing and software maintenance (product upgrades and technical support) offering. You can enroll online in Passport Advantage from http://www.ibm.com/software/lotus/passportadvantage/howtoenroll.html
· To learn more about Passport Advantage, visit the Passport Advantage FAQs at http://www.ibm.com/software/lotus/passportadvantage/brochures_faqs_quickguides.html.
· For further assistance, contact your IBM representative.
To submit your problem online (from the IBM Web site) to IBM Rational Software Support, you must additionally:
· Be a registered user on the IBM Rational Software Support Web site. For details about registering, go to http://www.ibm.com/software/support/.
· Be listed as an authorized caller in the service request tool.
Submitting problems
To submit your problem to IBM Rational Software Support:
1.
Determine
the business impact of your problem. When you report a problem to IBM, you are
asked to supply a severity level. Therefore, you need to understand and assess
the business impact of the problem that you are reporting.
Use the following table to determine the severity level.
|
Severity |
Description |
|
1 |
The problem has a critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution. |
|
2 |
This problem has a significant business impact: The program is usable, but it is severely limited. |
|
3 |
The problem has some business impact: The program is usable, but less significant features (not critical to operations) are unavailable. |
|
4 |
The problem has minimal business impact: The problem causes little impact on operations or a reasonable circumvention to the problem was implemented. |
2. Describe your problem and gather background information. When describing a problem to IBM, be as specific as possible. Include all relevant background information so that IBM Rational Software Support specialists can help you solve the problem efficiently. To save time, know the answers to these questions:
·
What
software versions were you running when the problem occurred?
To determine the exact product name and version, use the option applicable to
you:
o Start the IBM Installation Manager and select File > View Installed Packages. Expand a package group and select a package to see the package name and version number.
o Start your product, and click Help > About to see the offering name and version number.
· What is your operating system and version number (including any service packs or patches)?
· Do you have logs, traces, and messages that are related to the problem symptoms?
· Can you recreate the problem? If so, what steps do you perform to recreate the problem?
· Did you make any changes to the system? For example, did you make changes to the hardware, operating system, networking software, or other system components?
· Are you currently using a workaround for the problem? If so, be prepared to describe the workaround when you report the problem.
3. Submit your problem to IBM Rational Software Support. You can submit your problem to IBM Rational Software Support in the following ways:
·
Online: Go to the IBM Rational
Software Support Web site at https://www.ibm.com/software/rational/support/
and in the Rational support task navigator, click Open Service Request.
Select the electronic problem reporting tool, and open a Problem Management
Record (PMR), describing the problem accurately in your own words.
For more information about opening a service request, go to http://www.ibm.com/software/support/help.html
You can also open an online service request using the IBM Support Assistant.
For more information, go to http://www.ibm.com/software/support/isa/faq.html.
· By phone: For the phone number to call in your country or region, go to the IBM directory of worldwide contacts at http://www.ibm.com/planetwide/ and click the name of your country or geographic region.
· Through your IBM Representative: If you cannot access IBM Rational Software Support online or by phone, contact your IBM Representative. If necessary, your IBM Representative can open a service request for you. You can find complete contact information for each country at http://www.ibm.com/planetwide/.
Notices
This
information was developed for products and services offered in the U.S.A. IBM
may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that
IBM product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right
may be used instead. However, it is the user's responsibility to evaluate and
verify the operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not grant you
any license to these patents. You can send written license inquiries to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
For license inquiries regarding double-byte character set (DBCS) information,
contact the IBM Intellectual Property Department in your country or send
written inquiries to:
IBM World Trade Asia Corporation
Licensing
2-31 Roppongi 3-chome, Minato-ku
Tokyo 106-0032, Japan
The following paragraph does not apply to the United Kingdom or any other
country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS”
WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions. Therefore, this
statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this
IBM product and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you. Licensees of this
program who wish to have information about it for the purpose of enabling: (i)
the exchange of information between independently created programs and other
programs (including this one) and (ii) the mutual use of the information which
has been exchanged, should contact:
Intellectual Property Dept. for Rational Software
IBM Corporation
1 Rogers Street
Cambridge, Massachusetts 02142
U.S.A.
Such information may be available, subject to appropriate terms and conditions,
including in some cases, payment of a fee.
The licensed program described in this document and all licensed material
available for it are provided by IBM under terms of the IBM Customer Agreement,
IBM International Program License Agreement or any equivalent agreement between
us.
Any performance data contained herein was determined in a controlled
environment. Therefore, the results obtained in other operating environments
may vary significantly. Some measurements may have been made on
development-level systems and there is no guarantee that these measurements
will be the same on generally available systems. Furthermore, some measurements
may have been estimated through extrapolation. Actual results may vary. Users
of this document should verify the applicable data for their specific
environment.
Information concerning non-IBM products was obtained from the suppliers of
those products, their published announcements or other publicly available
sources. IBM has not tested those products and cannot confirm the accuracy of
performance, compatibility or any other claims related to non-IBM products.
Questions on the capabilities of non-IBM products should be addressed to the
suppliers of those products.
This information contains examples of data and reports used in daily business
operations. To illustrate them as completely as possible, the examples include
the names of individuals, companies, brands, and products. All of these names
are fictitious and any similarity to the names and addresses used by an actual
business enterprise is entirely coincidental.
If you are viewing this information softcopy, the photographs and color
illustrations may not appear.
Trademarks
IBM, the IBM logo, ibm.com, Telelogic, Telelogic Synergy, Telelogic Focal
Point, Telelogic DOORS, and Telelogic Change are trademarks or registered
trademarks of International Business Machines Corporation in the United States, other countries, or both. These and other IBM trademarked terms are marked
on their first occurrence in this information with the appropriate symbol (® or
™), indicating US registered or common law trademarks owned by IBM at the time
this information was published. Such trademarks may also be registered or
common law trademarks in other countries. A current list of IBM trademarks is
available on the Web at www.ibm.com/legal/copytrade.html.
See copyright notices on the Web at http://www.ibm.com/legal/copytrade.html.
Microsoft, Windows, and/or other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft Corporation.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Other company, product or service names may be trademarks or service marks of others.