Scenario 5: limited internal user visibility to customer folder

In both of the previous scenarios, any user that is not a member of either CustUsers or CustAdmin did not have any permissions that are applicable to them. They would therefore have the default permission to access Public Queries and all of its content, including CustFolder. Those users with the Public Folder Administrator privilege would be able to modify anything in CustFolder.

It may be desirable to limit the visibility of CustFolder to selected internal groups, such as those that are more closely associated with the customer, for example, product managers or technical support. For this scenario, we can suppose that the product managers are in the group ProdMgrs, and the technical support staff are in the group TechSupp.

To limit visibility of CustFolder to the selected groups, the Security Administrator performs the following steps.

  1. Grants No-Access permission to Everyone on CustFolder.
  2. Grants a Read-Only or Read-Write permission to selected internal groups on CustFolder.

Most internal users can see the existence of CustFolder but cannot read it. Internal users that are members of the selected group can read CustFolder if granted Read-Only permission, or modify its content if granted Read-Write permission.



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