Troubleshooting process overview
Troubleshooting is the process of finding and eliminating the cause of a problem. Whenever you have a problem with your IBM software, the troubleshooting process begins as soon as you ask yourself what happened?
Contacting IBM Software Support for Rational products
If you have questions about installing, using, or maintaining this product, contact IBM Software Support.
Contacting IBM Software Support
IBM Software Support provides assistance in resolving product defects.
Determining offering name and version
To successfully find information about the Rational offering you are using, you must be able to identify the product and the specific version.
Receiving weekly support updates
Automatically receive e-mail notifications about fixes and other IBM Software Support news.
Searching knowledge bases
If you experience a problem with your IBM software, you can use the powerful IBM Support Assistant search function to search the available knowledge bases to determine whether the resolution to your problem is already documented.