If your Rational ClearQuest Web configuration has multiple Rational ClearQuest server computers, you must perform these instructions on each server computer.
The configuration consists of two steps:
To prepare at Rational ClearQuest host:
Microsoft has released many versions of Collaboration Data Objects. You must install a version of Collaboration Data Objects that does not contain the CDO E-Mail Security Update. If you install a version that contains this update, MAPI e-mail notification does not function with Rational ClearQuest Web.
The latest version of Collaboration Data Objects that does not contain the CDO E-Mail Security Update is in Microsoft Office and Microsoft Outlook 2000 SR1. It installs a file named CDO.DLL, version 5.0.2448.0 or 5.5.2448.0. The first version of Collaboration Data Objects that contains the CDO E-Mail Security Update is in Microsoft Office and Microsoft Outlook 2000 SP2. It will install a file named CDO.DLL, version 5.0.2652.65 or 5.5.2652.65.
To configure the Rational ClearQuest server software: