Searching knowledge bases

If you experience a problem with your IBM software, you can use the powerful IBM Support Assistant search function to search the available knowledge bases to determine whether the resolution to your problem is already documented.

You must download and install the IBM Support Assistant from Internet. You can reach the IBM Support Assistant site by selecting IBM Support Assistant (ISA) from the Help menu.
  1. Start the IBM Support Assistant, and click the Updater iconupdate icon.
  2. Click the New Products and Tools tab, and expand the Rational folder.
  3. Select the Rational products that you want to search for information on.
  4. Click Install.
  5. Select the features you want to install and follow the instructions for the license agreement.
  6. Restart the IBM Support Assistant.
  7. After restarting, click the Search icon search icon.
  8. In theSearch phrase field, type a search term.
  9. Select the locations to search, and click Search.

If you need more information about how to use the IBM Support Assistant, click the Help tab at the top of the window.

Related concepts
Troubleshooting process overview