Configuring the Rational ClearQuest server computers for MAPI

This topic explains how to configure the Rational® ClearQuest® Server computers as part of the MAPI mail transport configuration.

If your Rational ClearQuest Web configuration has multiple Rational ClearQuest server computers, you must perform these instructions on each server computer.

The configuration consists of two steps:

  1. Preparing your Rational ClearQuest server computer
  2. Installing and configuring the Rational ClearQuest server software

Preparing the Rational ClearQuest server computer

To prepare at Rational ClearQuest host:

  1. Verify that the machine on which you plan to install the Rational ClearQuest Server software is in the same domain as your Microsoft Exchange Server. In this example, the domain is MyDomain.
  2. Enable access as follows on the Rational ClearQuest Server machine to the domain user mail account that Rational ClearQuest Web uses to send e-mail notifications (in this example, MyDomain\MyDomainUser1):
    1. Log on as a Service.
    2. Enable full access to these registry keys:
      • HKEY_CURRENT_USER\Software\Rational Software\ClearQuest
      • HKEY_USERS\.Default\Software\Rational Software\ClearQuest
  3. Install Microsoft Collaboration Data Objects on the Rational ClearQuest Server machine. You can install this software when you install Microsoft Outlook or Microsoft Office. You must explicitly select Microsoft Collaboration Data Objects during the installation because this software is not installed by default. For information, see the IBM Rational ClearQuest and ClearQuest MultiSite Installation and Upgrade Guide.

    Microsoft has released many versions of Collaboration Data Objects. You must install a version of Collaboration Data Objects that does not contain the CDO E-Mail Security Update. If you install a version that contains this update, MAPI e-mail notification does not function with Rational ClearQuest Web.

    The latest version of Collaboration Data Objects that does not contain the CDO E-Mail Security Update is in Microsoft Office and Microsoft Outlook 2000 SR1. It installs a file named CDO.DLL, version 5.0.2448.0 or 5.5.2448.0. The first version of Collaboration Data Objects that contains the CDO E-Mail Security Update is in Microsoft Office and Microsoft Outlook 2000 SP2. It will install a file named CDO.DLL, version 5.0.2652.65 or 5.5.2652.65.

Configuring the Rational ClearQuest server software

To configure the Rational ClearQuest server software:

  1. From the Windows Control Panel, open the Services window.
  2. Start the Rational ClearQuest Registry Server service and modify its properties:
    1. In the Properties window, under Log On As, select This Account.
    2. In the Account name field, enter the domain e-mail user account that Rational ClearQuest Web uses to send e-mail notifications (in this example, MyDomain\MyDomainUser1).
    3. In the Password field, enter the password for this domain e-mail account.
  3. Restart the Rational ClearQuest Registry Server service.


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