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 Name                                                       Last modified      Size  Description
 Parent Directory                                                                -   
 InsuranceCustomerSatDilemApr_21_08.pdf                     2008-08-04 12:33   14K  
 IBM_Podcast_-_Insurance_Customer_Sat_Dilemna_Apr_21_08.doc 2008-05-15 14:32   24K  
 IBM_Podcast-Multichannel_Paradox_Apr_21_08.doc             2008-05-16 06:33   32K  
 IBM_Podcast_-_Insurance_Customer.pdf                       2008-09-04 08:33   86K  
 multichannel_Paradox.pdf                                   2008-08-05 12:33   86K  
 soagov.pdf                                                 2006-10-03 13:32  121K  
 RAS14002-USEN-00_em_solution_sheet_z.pdf                   2008-03-13 13:32  209K  
 IBM_Podcast_-_Insurance_Customer_Sat_Dilemna_Apr_21_08.wmv 2008-05-15 14:32  327K  
 IBM_Podcast-Multichannel_Paradox_Apr_21_08.wmv             2008-05-16 06:33  341K  
 itlm_solutions.pdf                                         2005-09-21 14:36  396K  
 Optimize_SW_Quality_with_IBM_final.pdf                     2007-05-29 05:32  764K