What is IBM Support Assistant (ISA)? The IBM Support Assistant is part of a IBM Software Group
cross-brand (Information Management®, Lotus®, Rational®, Tivoli®,
WebSphere®) initiative, to improve customer self-help experience. It is
a free local software serviceability workbench that helps you resolve
questions and problems with IBM software products. It provides quick
access to support-related information along with serviceability tools
for problem determination.
New
release - Announcing the IBM Support Assistant V4.0.2!!
How can ISA help?
Get Started! Cross brand solution in one place. You can find a copy of ISA on ibm.com.
ISA uses the Eclipse technology to allow all IBM Software brands to add
in necessary contents for their specific products. Once you've
installed ISA, it will then guide you through configuration step for
your network settings, update preferences, and help you add
the IBM product that you are working with via the Product add-on.
Looking for information? Get it all in one place. How often do you find yourself not being able to find that essential piece of information about an IBM product?
- Search
across all IBM documentation - With
IBM Support Assistant, you will be able to get to the information
you need quickly. ISA provides a quick access through its concurrent
Search tool that spans across the bulk of IBM documentation
and returns the results categorized by source for easy review.
- Key
product Information - ISA provides a product information
feature that has key product information links that are essential
to self-help. Simply, select a product add-on that you had configured,
and this information will display.
- Media Viewer
(new since V4.0.1) - Discover free education and training
materials available on the IBM Education Assistant and other
sources. The IBM Support Assistant can act as a central education
and skills enhancement resource to help you learn more about
your IBM products.
Unable to solve your problem? Want it answered faster? Looking
for ways to solve your problem faster? Self-help or otherwise, ISA can
help with the time to problem resolution and managing your PMRs!
- Free
Diagnostic Tools! Included in ISA is a new Tool workbench that provides
you with the problem determination tools that IBM Support uses to
resolve issues. Ongoing, different product teams will make more and
more tools available for ISA's tools framework in order to enable you
to perform problem determination on your desktop. Click Here for a list of available tools. Install the tools quickly via Update --> Find New --> Tools Add-on.
- Collect
data that support needs! The Collect Data feature includes data
collectors that provides the unique ability to collect specific
information relating to a particular problem that you are having.
Simply attach this file with your PMR report and submit! For ISA
V4, you can gather data from your local or remote machines!
- Manage
your service requests. You can easily contact our support teams
via the Manage Service feature provided by ISA. This page
provides a simple guide to take you through steps you can do to help
our support team Then, leverage the Service Request page to get
to access a list of service request you’ve requested, as well as
opening a new one.
Need
help on IBM Support Assistant?
IBM Support Assistant - support site has been launched.
You can find information and latest update information here: http://www.ibm.com/software/awdtools/isa/support/
What's
new for version 4.0?
IBM Support
Assistant V4.0 has been released with a host of new features and
enhancements, making this version the most comprehensive and flexible
yet. Our one-stop-shop solution to research, analyze and resolve
software issues is now better than ever before, and you can still
download it at no charge!
- Getting started is easier than ever!
The new welcome experience guides users through the initial
customization, migration wizards allow easy portability from the
previous version and tutorials help you get the most out of the new
application
- Have data on remote system you need to gather?
Leverage the Agent/Agent Manager to gather information from remote
systems. Explore file systems, run automated data collectors and
troubleshooting tools, and view the system inventory on remote systems
- Organize your trouble shooting data in one location!
Leverage Case Management tools provided within ISA to store, document
and share the information with other problem analysts or with IBM
Support .
- Looking to customize ISA for your own internal use?
ISA now provides a mechanism that allows you to add your own search
locations, control updates by hosting your own update site, get the
latest product news and updates
All
these new features augment the support features from previous
versions such as multi-source
search, symptom-specific
data collectors, and online
problem submission from the ease of a desktop application.
As always, there are several problem determination tools to help
you diagnose, analyze and resolve your issues.
IBM Support
Assistant V4.0 provides support for over 250 of the most popular
IBM products, and helps you research and diagnose various problems.
Download
the IBM Support Assistant or attend
a live demo to equip yourself with the resources and tools
to resolve your problems quickly and easily!
For information
on system requirements, supported platforms and help with the
install, refer to the Installation
Guide.
New in 4.0.1:
Media viewer and bug fixes. More information here: http://www.ibm.com/support/docview.wss?uid=swg21314151
New in 4.0.2:
Multiple language enabled.
Platforms
Supported
ISA Workbench:
Microsoft® Windows® XP Pro SP1 / SP2 , Vista , Vista Business &
Enterprise, Red Hat® Linux® 4.0, 5. SuSE Linux® Enterprise 10.0 FP 1
(w/ XGL)
ISA Agent/Agent Manager:
Microsoft® Windows® XP Pro SP1 (Agent only), Windows® Server
2003, Red Hat® Linux® 4.0 / 5.0 , SuSE Linux® Enterprise 9.0 or
V10. Solaris® V10.0 (no inventory reporting) , AIX® 5L V5.3 , V6.1
For the latest versions and additional information on the IBM Support Assistant tool, visit the official IBM Support Assistant website on IBM.com.
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IBM
Support Assistant documentation on
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