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IBM software support tools matrix
On the Web

IBM Rational RFE CommunityIBM Education Assistant | IBM Support AssistantIBM Software Support ToolbarIBM My Notifications | IBM Rational Software Support RSS feedsIBM Assist On Site | Electronic Service Request


We have support tools that can really help!  Click on the links below to learn more about each one!
What would you like to do?IBM Education Assistant My Notifications
Support Email Alerts
IBM Support RSS FeedsIBM Support AssistantIBM Software Support ToolbarElectronic Service RequestIBM Assist On-SiteRational RFE Community
Learn        
Learn some basics about IBM software products. Check mark       
Find more information & Troubleshoot        
Getting notified when there is an update with the information I need.  Check mark Check markCheck mark    
Search for software support information I need in IBM.com.   Check markCheck mark   
Quickly access product related information.   Check markCheck mark   
Access to problem determination tools.   Check mark    
Working with IBM Support        
Open a problem report to the support team.   Check mark Check mark   
Gather information quickly for the support engineer I am working with.   Check mark    
Live-remote assistant needed from the support engineer on a problem I have.      Check mark 
Request new features       
Collaborate with Rational development team on a feature I want.         Check mark

For the complete details on all our support tools, visit our IBM software support tools details page on this CD.

CD Publication Date: January 2009
© Copyright IBM Corporation 
2009