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IBM Rational Featured documents
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Top 10 FAQ Links by ProductRational Featured documents | IBM Software Information Centers


What are IBM Rational Featured documents?

Featured documents are a method for identifying and delivering the most frequently used and highly valued content to our customers. The documents that are featured pertain to a particular product, and the list will be referenced from the product's support page.

The goal of the featured documents content type is to:

  • Leverage existing tools and technology to help customers focus on the most popular and useful information.
  • Develop a seamless process for identifying and highlighting content that solves common, current, or pervasive problems for customers or support staff.

How do I find IBM Rational Featured documents?

The best way is from a product support page. If your product has a "Featured documents" page - not all Rational software products have "Featured documents" - then it's link would be listed under the "Related" area in the "Additional support links" section of that product's support overview page.

For example, Rational ClearQuest's "Featured documents" page may be found on it's product support overview page - http://www.ibm.com/software/awdtools/clearquest/support/index.html. It is the first link under "Related":

Screen capture of the CQ Featured Doc Link

IBM Rational eSupport New Content Types information on CD

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CD Publication Date: June 2008
© Copyright IBM Corporation 
2008