IBM Rational Customer Support eGuide 2008

eGuide home

Rational software

Rational Services & solutions

Rational Support & downloads

My IBM

Save Time! Find Answers! Quickly get to where you need to be!

On the Web:

Notice anything new?
We made it easier for you to find the information you need!

IBM Rational Support Site - updated task-based design!
Rational product support pages - also now have a task-based design!
Learn about the design changes! See the eSupport update details area on this CD!

Find Answers!
Check out the updated self-help documents and improved organization that helps you get to the information you need!

IBM Rational Top 10 FAQ Links by Product - most effective technotes!
IBM Rational Featured documents - our favorite content!
IBM Rational Information Centers - interactive documentation!
Also, see the Rational eSupport content area on this CD!

Tools to help you learn, troubleshoot and collaborate!
Ever want to learn more about a product, but not sure where to go? Need better tools to help you troubleshoot? Or simply want to let us know about an enhancement you would like to see in your favorite Rational product?

IBM Rational RFE Community - allows you to collaborate & request enhancements online!
IBM Support Assistant - Multi-tasking workbench to caters to your troubleshooting needs!
IBM Software Support Toolbar - Get direct access to IBM.com from your browser!
IBM Education Assistant - multi-media modules help you get started with products!
IBM Assist On Site - Our Live-remote desktop!
My Support e-mail updates - Latest information emailed to you!
RSS feeds - Latest information in your favorite reader!
Still don’t know which tool does what? Leverage the Software Support Tools Matrix & Software Support Tools Details areas on this CD!

= Totally new or significantly updated over the past 12 months.

Have feedback or suggestions for IBM Rational Support's web team? Please fill out our Web Support feedback form.

On this CD:


	Rational Client Support Wins the 2007 Kepner-Tregoe (KT) International Process Achievement Award for Client Service Excellence
	IBM Workplace for Customer Support (IWCS)


	Software Support tools
	Rational eSupport content
	Rational eSupport navigation & design
	Licensing - Passport Advantage


	Premium Support
	Design Partner & Beta Programs
	Rational Customer Support
	Rational software

Important feature: This eGuide's content is portable. You may copy the entire CD to your local hard drive or LAN for easier use and/or sharing within your organization.

Some files on this CD require either the Adobe® Reader® or the Adobe® Flash Player.