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IBM software support tools
On ibm.com

IBM Rational RFE CommunityIBM Education Assistant | IBM Support AssistantIBM Software Support Toolbar | IBM My Support | IBM Rational Software Support RSS feedsIBM Assist On Site | Electronic Service Request


IBM Rational Software support has many tools to help you with your software questions:


Tools to share enhancement ideas with IBM Development! 

IBM Rational RFE Community 
At the Rational® Software RFE Community Site, you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs). More details on this CD.

Tools for learning!

IBM Education Assistant
IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements. More details on this CD.

Tools to help find information & troubleshoot!
IBM Support Assistant v4.0
The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. It provides quick access to support-related information along with serviceability tools for problem determination. More details on this CD.

IBM Software Support Toolbar
The IBM Software Support Toolbar is a stand-alone application that allows you to easily search IBM.com for all types of software support content plus organizes the major areas of not only Software support, but the individual brand support sites into a concise application. More details on this CD.

IBM My Support &  IBM Support Notifications 
IBM My Support is a free web portal that allows you to create a personalized view of support - pick only the products that you are interested in! Most notably, you can subscribe to receive weekly e-mail notifications on important technical topics written by IBM engineers.
Coming in June 2008, the new "Support Notifications" subscription service will replace the notification function on ibm.com’s MySupport site. This new service is designed to keep subscribers informed of new or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts) and downloads and drivers. The new tool offers several benefits over the current My Support tool. More details on this CD.

IBM Software Support RSS Feeds
RSS is a quick, easy, and lightweight format for monitoring new content added to Web sites. An RSS feed uses XML-formatted files to deliver content that you then access with an RSS Reader. Our RSS feeds provide the title of a new piece of content, such as a technote, a description of the new content, and a link to the content. Feeds are updated daily. More details on this CD.
Tools to work better with IBM sofware support engineers!   
                           
IBM Support Assistant v4.0 
Besides providing tools and quick way for you to access product information, IBM Support Assistant (ISA) also provides you with a way to quickly gather information for your support team.  This reduces the amount of back and forth time required when you need to get your questions answered! More details on this CD.

IBM Assist On Site
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. The tool can speed up problem determination, collection of data, and ultimately, your PMR solution. More details on this CD.

Electronic Service Request (ESR) problem submission tool
ESR has been enhanced to streamline the Site Technical Contact's (STC) administration of IBM Business Partners (BPs). This makes it easier for STCs to authorize BPS to manage PMRs in ESR, and assist them in resolving their software issue. In addition, a new user type has been added. More details on this CD


This list too confusing?  See our IBM software support tools table for a clearer view of which support tool is best for your particular need!



New or Significantly Updated! = Totally new or significantly updated over the past 12 months.

IBM Software support tools information on CD

IBM software support tools matrix 
IBM Rational RFE Community
IBM Education Assistant
IBM Support Assistant
IBM Software Support Toolbar
IBM My Support
IBM Software Support RSS Feeds
IBM Assist On Site
Electronic Service Request (ESR)

CD Publication Date: June 2008
© Copyright IBM Corporation 
2008