IBM Rational eSupport
- What has been updated?
Over the
past year, much of IBM Software Support's web design and content
have been updated to better serve our customers.
Below is
just a sampling of the IBM web team's efforts over the past
12 months.
Updated navigation
& design
We have
updated the following pages to allow easier navigation and clearer
display of self-help resources:
Tour
of our design changes on IBM.com
Updated Rational
support high-level pages
Plus
the IBM & Rational eSupport teams have updated additional
pages to help you achieve your self-help support tasks: |
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Rational
Site guide |
- this is Rational support's "one place for support".
Here we link to and explain all the various support content
offerings and services we provide our customers. |
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Support
by product |
- this
page contains a complete alphabetical listing of all supported
IBM software products. |
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Rational
Licensing |
- here you will find details on the IBM Rational license key fulfillment
service. IBM registration required |
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Rational
downloads and upgrades |
- on
this page, customers are able to select their product from
a table of all available downloads, upgrades and fixes. Note:
current full-product downloads & upgrades may be found
on Passport
Advantage Online. IBM registration required |
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Rational
documentation |
-
this page contains links to current versions of Rational product
documentation housed in the IBM
Publication Center, plus links to legacy documentation such as Online manuals, install guides
& additional documentation for previous Rational software product releases.
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Rational Premium Support |
- this
page contains an overview of the Premium Support Services.
Premium Support provides your company with a custom, personalized
approach to technical support through a dedicated Senior Technical
Support Engineer who will serve as your single point of contact
into technical support for all IBM Rational software products. More
details on this CD |
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Rational
Beta programs |
- this area provides full details on what the IBM Rational
Beta programs are and how to participate in this very important
testing process. |
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Rational
Contact support |
- this
page contains complete web, phone and fax contact information
for all Rational support offices. |
Updated software support content
IBM
Rational Featured documents
Featured
documents are a method for identifying and delivering the
most frequently used and highly valued content to our customers.
The documents that are featured pertain to a particular product,
and the list will be referenced from the product's support
page. More
details on this CD.
IBM
Rational Table of Contents (TOC) documents
Table
of Contents (TOC) periodicals have been developed to supplement
the Knowledge Base searching facility by providing an alternate
method of finding information related to a specific component
of a product.
TOC periodicals
provide a consolidated and organized list of technotes for
a specific subject area of an IBM Software product. More
details on this CD.
IBM
Rational Information Centers
With the
information center, users can view, browse, and search online
product documentation & information. The information center
is built upon open source software developed by the Eclipse
Project (www.eclipse.org).
It can display content that has been packaged as an Eclipse
documentation plug-in. More
details on this CD.
Updated software support tools
IBM
Software Support Toolbar
The IBM
Software Support Toolbar is a stand-alone application that
allows you to easily search IBM.com for all types of software
support content plus organizes the major areas of not only
Software support, but the individual brand support sites into
a concise application. More
details on this CD.
IBM
Support Assistant
The IBM Support Assistant (ISA) is a free local software serviceability
workbench that helps you resolve questions and problems with IBM software
products. It provides quick access to support-related information along
with serviceability tools for problem determination. More
details on this CD.
IBM
Assist
On Site
With
our live remote-assistance tool, a member of our support team
can view your desktop and share control of your mouse and
keyboard to get you on your way to a solution. The tool can
speed up problem determination, collection of data, and ultimately,
your PMR solution. More
details on this CD.
IBM Software
Support RSS
Feeds
RSS is
a quick, easy, and lightweight format for monitoring new content
added to Web sites. An RSS feed uses XML-formatted files to
deliver content that you then access with an RSS Reader. Our
RSS feeds provide the title of a new piece of content, such
as a technote, a description of the new content, and a link
to the content. Feeds are updated daily. More
details on this CD.
Electronic
Service Request (ESR) problem submission tool
ESR has been enhanced to streamline the Site Technical Contact's (STC)
administration of IBM Business Partners (BPs). This makes it easier for
STCs to authorize BPS to manage PMRs in ESR, and assist them in resolving
their software issue. In addition, a new user type has been added. More
details on this CD
Get started now!
To start using
these new and improved IBM Rational Customer Support services,
please visit:
ibm.com/rational/support/
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IBM
Rational eSupport brochure on CD
Note:
Adobe®
Reader® is required to view these presentations.
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