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Welcome to the IBM Rational Customer Support eGuide
The intent of this CD is to provide you, our customer, with a single location for IBM Rational Customer Support resources. Please use the links below to visit vital Rational support areas on ibm.com or view the numerous demonstrations and presentations stored on this CD.
 

On the Web:

Installing & licensing
Finding answers
Rational support home
Search for technotes & APARs
Rational site guide New or Significantly Updated!
Support by product New or Significantly Updated!
Rational developerWorks
Support tools
IBM Support Assistant New or Significantly Updated!

IBM Software Support Toolbar New or Significantly Updated!

IBM Education Assistant New or Significantly Updated!
IBM Assist On Site New or Significantly Updated!
RSS feeds New or Significantly Updated!
My Support e-mail updates
Downloads
Rational downloads and upgrades New or Significantly Updated!
Rational trials and betas New or Significantly Updated!
Documentation
Rational product documentation New or Significantly Updated!
Rational library
Learning
IBM Software training and certification
Search for learning documents
Rational training on developerWorks
Communication
Rational forums & community
Contact support New or Significantly Updated!
Electronic Service Request (ESR) New or Significantly Updated!
Provide feedback to Rational eSupport team

New or Significantly Updated! = Totally new or significantly updated since RSDC 2005.

On this CD:

Rational Support demos & presentations

NEW ITEMS

New Software Support tools

New Rational eSupport content
UPDATES
IBM Support Assistant v3.0

Rational eSupport navigation & design

Licensing
-
Passport Advantage
Electronic Service Request (ESR)
My Support
OVERVIEWS
Rational eSupport
Premium Services
Design Partner & Beta Programs
Rational Customer Support
Rational software



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CD Publication Date: June 2006
© Copyright IBM Corporation 2006