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IBM Support Assistant (ISA)

On IBM.com: IBM Support Assistant v3.0 | Actual IBM Support Assistant Download Files | IBM Support Assistant Training Modules


What is IBM Support Assistant ?

NEW! IBM Support Assistant v3.0 is a free, stand-alone, downloadable tool! Download Today!

The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. It provides quick access to support-related information along with serviceability tools for problem determination.

How can it help?

With IBM Support Assistant, you will be able to get to the information you need quickly. ISA provides this quick access through its concurrent Search tool that spans across the bulk of IBM documentation and returns the results categorized by source for easy review.

In addition to the Search, ISA provides a product information feature that has key product information links that are essential to self-help. These include:

  • Product support pages
  • Product education roadmaps and the IBM Education Assistant
  • Product home pages
  • Product recommended updates
  • Product troubleshooting guides
  • Product newsgroups and forums

What's new for version 3.0?

The IBM Support Assistant v3.0 is a significant release and contains several significant improvements. Here are some:

  • More product plug-ins with all five IBM Software brands represented.
  • Improved symptom based data collection.
  • More product information skills and roadmap links.
  • New pluggable tools framework.
  • New update manager to easily update and install ISA plug-ins and tools.
  • Re-designed user interface for more intuitive user experience.

Platforms Supported?

AIX V5L, HP-UX 11.x, Red Hat Linux, Solaris (Sun Microsystems), Windows 2000, Windows Server 2003, Windows XP

How may I install the IBM Support Assistant?

    1. Certain IBM Rational products' installation media contain the IBM Support Assistant install files.
    2. Or it may be downloaded from the IBM Support Assistant site, which contains links to the actual download files and links to IBM Support Assistant documentation and training.

Summary

The IBM Support Assistant is part of a IBM Software Group cross-brand (Information Management, Lotus, Rational, Tivoli, WebSphere) initiative to improve customer self-help and to make it easier to find information about IBM products. Additionally, this initiative will prevent problems from occurring and, if a problem occurs, lower the time-to-resolution of that problem.

Additional information on the IBM Support Assistant tool is available on IBM.com.

IBM Support Assistant demos & installs on CD

This file requires Adobe Reader. IBM Support Assistant Demonstration

 

Note: Adobe® Reader® is required to view these presentations.

CD Publication Date: June 2006
© Copyright IBM Corporation 2006