Troubleshooting Guide

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Configuring the IPMonitor v1.0 for Java application

IPMonitor v1.0 for Java is a Java application that you can use to collect trace information containing the session data flowing between a client and a host. IPMonitor runs on the Host On-Demand server and connects to the host, so that the client can establish a host session through IPMonitor.

If users are allowed to modify session properties, they can follow the steps below. If users are not allowed to modify session properties, the system administrator will need to follow the steps below for the user

  1. Start the IPMonitor application on the server. If you did not start IPMonitor with the host name, host port, and local port parameters, enter this information into the IPMonitor window.
  2. Right click on the session icon on the client desktop, accessed through the client's browser, and select Properties.
  3. Set the Destination Address to the TCP/IP address of the Host On-Demand server that will run the IPMonitor application. For example, if the Host On-Demand server's name is hodserv1, and its TCP/IP address is 10.27.70.115, you can specify either hodserv1 or 10.27.70.115 in this field.
  4. Set the Destination Port the same as the value specified for the local port in the IPMonitor application configuration. The default port is 23.
  5. Click Connect in the IPMonitor window on the server where IPMonitor was started. The Connect button changes to Disconnect and the Connection status to the client changes to Waiting.
  6. Start the Host On-Demand session on the client that you have configured to connect to the IPMonitor application. The session window appears with data from the host, just as if you were connected directly to the host. In the IPMonitor window on the server, the client and host Connection status both change to Connected.
  7. Recreate the problem on the client workstation for which you want to gather trace information.
  8. Click Stop on the server, in the IPMonitor window, to end the trace once you have reproduced the problem, then click Save to save the trace data to the file listed in the Trace File: field.
  9. Close IPMonitor on the server and close the session on the client workstation.
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