If you have a technical problem and you can't find the solution in online Help:
Note the sequence of events that led to the problem and any program messages displayed.
Email or call Technical Support.
If you email, include license information that appears in the log file.
If you call, have your license information ready. If possible, have the product running on your computer and the log file open.
For information about filing a bug report for Purify, click
North America: support@rational.com
Europe, Middle East, and Africa: support@europe.rational.com
Asia Pacific: support@apac.rational.com
For telephone and fax numbers, click http://www.rational.com/support/contact/index.jsp
For answers to common questions about Purify, click http://www.rational.com/support/technotes/devtools.jsp
For general information about Purify, including product data sheets, click http://www.rational.com/products/purify_unix/index.jsp
For general technical support information, click http://www.rational.com/support/index.jsp
For information about Rational Software and other Rational Software products, click http://www.rational.com