ClearDDTS and Call Tracking Integration

Point-and-click submission of change requests from call tracking systems to ClearDDTS

• Customer information included in the change record

• Change request status updated in the call tracking system

Call 2222

CR 8888

Call_ID 2222

status: open

customer: Rational

address: x@rational.com

etc...

Bug_ID 8888

status: open

Submit

Submit

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