Preface

Welcome to ClearDDTS, Rational's Distributed Defect Tracking system. ClearDDTS tracks and manages product feedback such as defects ("bugs") and enhancement requests throughout the product's life cycle.

Intended audience

The ClearDDTS Installation and Licensing Guide is intended for system administrators and managers responsible for installing and upgrading the product and maintaining licenses. This guide describes how to manage a ClearDDTS installation and configure licensing to suit your business needs. For information about administering or customizing the system, see the ClearDDTS Administrator's Guide.

Although basic installation is simple, it is helpful to be familiar with the following:

UNIX operating system and common UNIX commands (or the POSIX shell if working in a POSIX-compliant environment)

basic system administration commands for your platform

requirements of your business environment

web servers, client browsers, and your HTTP server configuration for use with the webddts interface

Using this guide

The following topics are covered in this guide:

Chapter 1, Installing ClearDDTS for the First Time, provides steps for establishing the administrator user and installing ClearDDTS.

Chapter 2, Upgrading from a Previous Release, describes the steps for upgrading from a previous release of ClearDDTS.

Chapter 3, Managing Licenses, describes how to set up and manage licensing in ClearDDTS.

Chapter 4, Using FastCGI, describes FastCGI technology and your options for using it with ClearDDTS.

Where to go for more information

For special notes about this release of ClearDDTS, see the Release Notes file, [ddts_home]/RELEASE_NOTES. In addition to this guide, the ClearDDTS documentation set includes several other sources of information. Use the following roadmap to guide you to the documents that best suit your needs:

Questions or suggestions?

For technical support or suggestions for improving ClearDDTS or this guide, contact the nearest Rational Technical Support Center.


Rational U.S.A.	Rational Europe	Rational K.K.
18880 Homestead Road Cupertino, CA 95014 U.S.A Tel: (800) 433-5444 or (408) 863-4000 Fax: (408) 863-4590 e-mail: ratlinfo@us.ibm.com support@rational.com URL: http://www.rational.com	Siriusdreef 41 2132 WT Hoofddorp The Netherlands Tel: +31 (0)23 569 4310 After 1 September, 1999: +31 (0)20 4546200 Fax: +31 (0)23 569 4302 e-mail: info@europe.rational.com support@europe.rational.com	Kyowa Shinkawa Bldg. 2020-8 Shinkawa Chuo-ku, Tokyo 104 Japan Tel: +81 3 3551 9370 Fax: +81 3 3551 9362 e-mail: info@japan.rational.com support@japan.rational.com

If you have questions regarding the licensing of your Rational Software products, please contact the appropriate Licensing Support office.

North & Latin America Europe, Israel, Africa Japan

Phone : 800-728-1212
FAX : 781-676-2510
Email : lic_americas@rational.com Phone : +-31 23 554 10 62
FAX : +-31 23 554 10 69
Email : lic_europe@rational.com Phone : +-81 3 5642 9100
FAX : +-81 3 5642 9120
Email : lic_japan@rational.com

North Asia Pacific
(Mainland China, Hong Kong, Taiwan) North Asia Pacific
(Korea) South Asia Pacific
(Australia, New Zealand, Malaysia, Singapore, Indonesia,
Thailand, The Philippines, Vietnam, Guam and India)

Phone : +-852 2143 6382
FAX : +-852 2143 6018
Email : lic_apac@rational.com Phone : +-82 2 556 9420
FAX : +-82 2 556 9426
Email : lic_apac@rational.com Phone : +-612 9419 0100
FAX : +-612 9419 0160
Email : lic_apac@rational.com

North & Latin America	Europe, Israel, Africa	Japan
Phone : 800-728-1212 FAX : 781-676-2510 Email : lic_americas@rational.com	Phone : +-31 23 554 10 62 FAX : +-31 23 554 10 69 Email : lic_europe@rational.com	Phone : +-81 3 5642 9100 FAX : +-81 3 5642 9120 Email : lic_japan@rational.com

North Asia Pacific (Mainland China, Hong Kong, Taiwan)	North Asia Pacific (Korea)	South Asia Pacific (Australia, New Zealand, Malaysia, Singapore, Indonesia, Thailand, The Philippines, Vietnam, Guam and India)
Phone : +-852 2143 6382 FAX : +-852 2143 6018 Email : lic_apac@rational.com	Phone : +-82 2 556 9420 FAX : +-82 2 556 9426 Email : lic_apac@rational.com	Phone : +-612 9419 0100 FAX : +-612 9419 0160 Email : lic_apac@rational.com

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