IBM is pleased to offer you a FREE webinar of the Gartner Group's Steve Cramoysan, a Principal Analyst in Gartner's Research organization. Mr. Cramoysan will share insights to make speech self-service a "win-win proposition".
This webinar is for the Call Center Executive or IT Manager who is seeking to answer the following questions:
- How do I establish a speech strategy?
- How do I choose a speech vendor?
- What economic benefits can I expect from self-service?
- How are others doing it?
Join in and listen to what the experts have to say! This is an On Demand webcast and can be accessed at any time through this link:
IBM has been a leader in speech for over 30 years, with industry leading software such as the WebSphere Voice family of products. IBM Pervasive Computing is pioneering the ability to use speech for On Demand access to enterprise business process and applications.
Steve Cramoysan is a Principal Analyst in Gartner's Research organization. Before joining Gartner, Mr. Cramoysan was a business marketing manager at Mitel, where he managed the U.K. Call Center business. Previously, he held product marketing positions at Mercury Communications and Cognito Group, working in the fields of groupworking, videoconferencing and mobile data.