Researching your problem
Several resources in z/OS Communications
Server and on the Internet can help you solve z/OS
Communications Server Product problems. The most important
research steps are listed first:
- Review the available documentation via the
library page. Based on the type of symptom you
receive, try looking at one of the following manuals:
- Use the "Web
search" for product support information (such as APARs and
technical
notes). Part 2 of this article provides a
convenient starting point for product-related IBM support site
resources. Here are some tips on effectively using the various search
engine fields:
- Product Versions: It is also recommended that you select
All versions from the Versions list.
- Multiple Keywords: When searching IBM support sites, you
can use Boolean expressions and parentheses with your keywords, such as
aaa AND (bbb OR ccc). When searching the Internet (non-IBM sites), you
must use whatever boolean syntax that site requires (it is usually very
similar).
- Why search the IBM support sites from IBM Support pages or this
article, rather than a wider Internet search? Most IBM support
documents such as technical notes and support downloads are not static
Web pages. Instead, their contents are stored in a database and the Web
page for each document is actually dynamically generated when
requested; therefore, most Web search engines cannot access or cannot
index these documents. Since the IBM support documents are specifically
created with particular product information, if you only search the
generic Web, then you will likely miss most of the really significant
IBM product support documents. Hence, you should search for technical
documents via the links below or the IBM support sites.
- Reference IBM Web pages for additional product support
information in Part 2. IBM Product Support
pages have links to the latest Infocenter, newsgroups, newsletters, and
other information. Part 2 is a convenient starting point for additional
product-related IBM Web resources. You many want to review these
resources also.
If the above information does not help you resolve
the problem, submit a support request to IBM Software Support, as
described in Contacting
Support.
