Before you call IBM support

If you have determined that you need IBM assistance to solve a problem, complete this IBM support checklist. The following is a list of the information that the IBM Support Center may need to help diagnose your problem. You can print a copy of this list, and then fill in the blanks, before contacting IBM for support.

Description of the problem and the environment

  1. Problem Summary:
  2. ________________________________________________________________________________

    ________________________________________________________________________________

    ________________________________________________________________________________

    ________________________________________________________________________________ 

  3. z/OS Communications Server product, version, release, and maintenance level: _______________________________________.


  4. Does the problem occur regularly ______ or only some of the time? _________

  5.  
  6. Steps to recreate:
  7. _________________________________________________

    _________________________________________________

    _________________________________________________

    _________________________________________________

    _________________________________________________

    ________________________________________________
     

  8. Describe the Network Environment:
  9. ________________________________________________

    ________________________________________________

    ________________________________________________

    ________________________________________________

    ________________________________________________

    ________________________________________________

Please have these files ready to share with your support representative: