Troubleshooting Guide

Researching your problem

Several resources in z/OS Communications Server and on the Internet can help you solve z/OS Communications Server Product problems. The most important research steps are listed first:

Message z/OS V1R5.0 Communications Server SNA Messages or
z/OS V1R5.0 Communications Server IP Messages Vol 1 (EZA) or
z/OS V1R5.0 Communications Server IP Messages Vol 2
(EZB,EZD) or
z/OS V1R5.0 Communications Server IP Messages Vol 3 (EZY) or
z/OS V1R5.0 Communications Server IP Messages Vol 4 (EZZ,SNM)
Sense code or return code
z/OS V1R5.0 Communications Server IP and SNA Codes and
z/OS V1R5.0 Communications Server IP Diagnosis Guide or
z/OS V1R5.0 CS: SNA Diagnosis Vol 1, Techniques and Procedures
Abend or FFST dumps
z/OS V1R5.0 Communications Server IP and SNA Codes and
z/OS V1R5.0 Communications Server IP Diagnosis Guide or
z/OS V1R5.0 CS: SNA Diagnosis Vol 1, Techniques and Procedures and
z/OS V1R5.0 CS: SNA Diagnosis Vol 2, FFST Dumps and the VIT

If the above information does not help you resolve the problem, submit a support request to IBM Software Support, as described in Contacting Support.


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