Getting fixes

A product fix might be available to resolve your problem. You can determine what fixes are available by launching a query from the Web search topic:
  1. Expand Searching knowledge bases in the lefthand frame and select Web search.
  2. From the Select document type drop-down list, select Problem reports (APARs) and flashes.
  3. Complete any other fields as desired, then click the Submit icon. This launches a search of the "live" support knowledge base on ibm.com.
  4. From the list of APARs returned by your search, click the name of a fix to read its description.  You can download the fix from ShopZseries
Tip: To receive weekly e-mail notifications about fixes and other news about IBM products, follow these steps:
  1. From the support site, click My support in the upper-right corner of the page.
  2. If you have already registered for "My support", skip to the next step. If you have not registered, click register in the upper-right corner of the support page to establish your user ID and password.
  3. Sign in to "My support."
  4. On the "My support" page, click Edit profiles in the left navigation pane, and scroll to Select Mail Preferences. Select a product family, and then check the appropriate boxes for the type of information you want.
  5. Click Submit.
  6. To receive e-mail notification for other products, repeat steps 4 and 5.

For information about types of fixes, see the Software Support Handbook (techsupport.services.ibm.com/guides/handbook.html). For search help, visit the IBM Software Support Web site (www.ibm.com/software/support) and click Search tips.

Next topic: Contacting IBM Software Support

Related tasks
Searching knowledge bases

(C) Copyright IBM Corporation 2002, 2004. All Rights Reserved.