Searching knowledge bases

If you have a problem with your IBM software, you want it resolved quickly. Begin by searching the available knowledge bases to determine whether the resolution to your problem is already documented:
  1. Search the information center on your local system or network.
  2. Search the Internet.

Search the information center on your local system or network

IBM provides extensive documentation that can be installed on your local machine or on an intranet server. You can use the powerful search function of this information center to query conceptual information, instructions for completing tasks, and reference information.

Search the Internet

If you cannot find an answer to your question in the information center, search the Internet for the latest, most complete information that might help you resolve your problem. To search multiple Internet resources for your product, expand Troubleshooting and Support in the navigation frame to the left and select Web search. From this topic, you can search a variety of resources including:
  • IBM technotes
  • IBM downloads
  • IBM Redbooks
  • Forums and newsgroups
  • Google

Next topic: Getting fixes

Related tasks
Contacting IBM Software Support

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