How to install using this zip file: 1) The zip files contain imbedded directories, so ensure that you unzip using a tool that can unzip the directory structure as well. 2) You can install this PTF from diskette, or hard drive: a) From diskette -- unzip the file onto a diskette. The diskette MUST have a disk label and IT MUST BE AMQ2010021. Failure to set the label to AMQ2010021 will cause the service level update to fail. b) From hard drive -- create a temporary directory on your hard drive, and unzip file U200103.ZIP into the temporary directory. This directory can be deleted after a successful installation of the service update. 3) In either case, follow the directions in the MEMO.PTF file and the MQSeries for Windows User's Guide (GC33-1822) to install the service update. ENSURE that you have STOPPED ALL MQSERIES tasks before doing the install.