Troubleshooting should often begin with checking if your software
product is working as it should within your overall system. Use this
checklist to make sure your product is configured properly.
Do you have the latest maintenance levels or fixes installed for this
software? See how to
get the
latest fixes
Is your operating system supported?
By this product?
By any database or web servers you are using?
Consult the readme of this product for this information. The readme can be accessed by
using the installation launchpad (launchpad.exe). You can also find it on the root of the first CD or under disk1/readme.html in the electronic images.
What other software is in use this product?
Do you have the latest database drivers?
Do you have other special plug-ins aside from the base platform?
Are these versions supported by this product?
Are these versions supported by Eclipse?
Review the current limitations and the readme. See tip above on how to access the readme.
Have you consulted the latest documents from IBM Support site for this product?
Use the IBM Support Assistant located in your Help menu to search for this information
Try what you are doing with the platoform's default configuration
Find and interpret the log
files to look for clues. Go to an article about this online
Check your workspace and projects are behaving
correctly
Always try to save your old workspace before starting a new
workspace
Do you have stale validation errors or build errors? To resolve stale validation errors or build errors, there is a simple process that can be followed.
Right-click on the affected projects and select Refresh. Refreshing the contents of the project ensures that the file system and the workspace are in sync.
With the projects still selected, from the menu bar choose Project
> Clean... Using the radio buttons,
indicate that you only want to clean the selected projects. If you
have AutoBuild enabled, then Eclipse will automatically build the
selected projects for you. If AutoBuild is not enabled, you will have
an option to perform a build immediately after the clean.
If the errors are still present, you can select the affected
projects, right-click and select Close Project. If you are using the
Project Explorer, the closed project will be moved to the "Other
Projects" grouping. From here, you can re-select the project,
right click, and select Open Project. Once the project has been
re-opened, clean and rebuild. As a last resort,
you can restart the workbench, then clean and rebuild the project.
If your product is configured properly, go to the component
checklists that is related to the perspective you are working in as a
next step in your troubleshooting process.