Alerts view

The Alerts view displays alerts that notify business users of defined situations occurring at run time.

WebSphere® Business Monitor notifies you of business situations by alerts on the Alert view, e-mail, or telephone.

When a particular business situation defined in the Business Measures editor occurs at runtime, an alert is sent to one or more specified users. For example, a manager of an order processing unit has set a ceiling for the average response time for order processing. If the suggested time is exceeded, the manager is notified and can take immediate action. Such situations are defined in the Business Measures editor. When these situations occur at runtime, they trigger alert notifications that are sent to the defined recipients for their attention and action.

You must define a business measures model containing one or more defined situations to trigger alerts. You also have to define one or more alert templates and bind them to these situations in the Adaptive Action Manager.

The alerts displayed in the Alerts view are sent based on the configuration defined in the Adaptive Action Manager: the addressed recipients, subject, and body text. Variables on the alert template are replaced by runtime values on the body of the sent alert. The runtime values are captured from the situation event pertaining to the relevant instance. Each alert gives you details about the time when the situation occurred, the title of the alert, the business-situation name, the alert body text, and the situation event that has caused the current alert.

You can highlight the diagram of a process instance where the business situation occurred. To display this diagram, you have to establish a wiring connection from the Alerts view that targets the Process Diagrams view. When you create this wiring connection, the process instance path that is associated with the alert source in the Alerts is automatically highlighted in the Process Diagrams view. When you view the details of an alert that is associated with a process instance, the Process Diagrams view is updated, displaying the diagram of this particular process instance. If the alert is associated with an activity instance, the Process Diagrams view displays the diagram of the process instance containing this activity instance.

A similar wiring connection can be established from the Alerts view targeting the Active Instances view. With this connection, when you want to display the alert source by clicking an alert source in the Alerts view, the associated instance, during which the business situation took place, is displayed with its details in the Active Instances view.

You must configure the Alerts view, before you can view the alerts in it. You must have administration privileges. Configuration tasks include:

The configuration saved by Administrator role can be personalized later by other roles, provided that they have access to the view edit mode, for example, the Privileged User role.

When you open the Alerts view, you can see your alerts and browse them, sort the entire alerts list based on sortable columns, read the alert details and the Situation Event data attached with it, and mark one or more alerts as read or unread, or remove them. The removal of the alerts only hides them from being shown on the Alerts view table; however, the alerts can still be seen on the ACTIONMGR_ALERTS table in the Runtime database.


Copyright IBM Corporation 2005, 2006. All Rights Reserved.