IBM Software Support provides assistance with product defects.
If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the contacts page of the IBM Software Support Handbook on the Web (techsupport.services.ibm.com/guides/contacts.html) and click the name of your geographic region for phone numbers of people who provide support for your location.
Follow the steps in this topic to contact IBM Software Support:
Severity 1 | Critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution. |
Severity 2 | Significant business impact: The program is usable but is severely limited. |
Severity 3 | Some business impact: The program is usable with less significant features (not critical to operations) unavailable. |
Severity 4 | Minimal business impact: The problem causes little impact on operations, or a reasonable circumvention to the problem has been implemented. |
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