The Key Performance Indicators (KPIs) view displays all KPI information so that business users can easily monitor them and take action if necessary.
KPIs are quantifiable measurements of the improvement or deterioration in the performance of an activity critical to the success of a business. These measurements break down key areas of your business so you can see how they contribute to business results. KPIs differ depending on the business. For example, in telesales, the timely answering of customer calls is a key business activity. The percentage of calls answered within the first minute may be one of its KPIs.
When selecting KPIs to monitor, you should choose them to reflect the goals of your business, be critical to its success, and allow for corrective action by early detection of problems. The Key Performance Indicators (KPIs) view displays KPIs that represent aggregate business measures. You must have a business measures model that contains the KPIs that you want to monitor, with defined upper and lower limits.
Before KPIs can be in the Key Performance Indicators (KPIs) view, the dashboard administrator must configure the view by customizing its appearance and the portrayal of the data content by the KPIs.
The Key Performance Indicators (KPIs) view can display both numeric and non-numeric KPIs: numeric KPIs return numbers or percentages, while non-numeric KPIs return true or false, or date-and-time values, for example.
The configuration saved by the Administrator role can be personalized later by other roles, provided that they have access to the view edit mode, for example, the Privileged User role.