You can use the IBM® Support Assistant
Data Collector in
console mode to collect diagnostic documents for submission to IBM.
Before you start:
Before
contacting IBM Software Support,
ensure that your company has an active IBM software
subscription and support contract, and that you are authorized to
submit problems to IBM. See Contacting IBM Software Support for more details.
To run the IBM Support Assistant
Data Collector and
collect diagnostic documents, complete the following steps:
- Ensure that the WebSphere® Message
Broker run
time variables are set correctly for your environment by using the mqsiprofile command. See Environment variables after installation for more information.
- At a command prompt, enter the mqsidc command.
Note: You can ensure that the script is executable by
entering the following command to change the file permissions: chmod
755 mqsidc
The IBM Support Assistant
Data Collector starts in console mode.
- Start the data collection. Available options are presented
as numbered lists.
- Type a file name for saving the collected data, or press
Enter to generate a unique file name.
- At the input field prompts, type the number of the required
option and press Enter.
- Choose a data transfer method.
- Type the number of the required option for transferring
the diagnostic documents to IBM and
press Enter. The available options are:
- Send the documents to IBM Software
Support using secure transfer (HTTPS). You require a problem management
record (PMR) number obtained through IBM Software
Support.
- FTP the documents to IBM Software
Support (unencrypted). You require a PMR number obtained through IBM Software Support. This option
is less secure than option i.
- FTP the documents to another location (unencrypted). You are required
to provide a target FTP location and appropriate authentication to
access the documents.
- End the collection without sending.
If you choose any of the first three options above, you are
required to enter additional information to complete the upload.
- Type the number of the required option to confirm the
data collection.
When the IBM Support Assistant
Data Collector completes,
a .zip file is created at the location specified during the collection.
You can extract the compressed files and examine the collected data
by using a suitable tool.
Note: The IBM Support Assistant
Data Collector is not supported for z/OS®.
Note: The mqsidc command might not run successfully if your home drive is a mapped network drive, or if the user is running mqsidc on UNIX or Linux systems does not have write permission on '/tmp'. The IBM Support Assistant
Data Collector is provided on a 'as-is' basis and support is not guaranteed. An alternative way to collect the docs under these conditions is to run the command manually instead of with mqsidc.