Understanding and setting polling preferences for the ServiceMax connector

About this task

The ServiceMax connector contains two activities that poll the ServiceMax server for changes:
  • Poll Deleted Objects activity
  • Poll Updated Objects activity
These activities have the following startup behavior:
  • For an orchestration that has never been deployed, the baseline time stamp is established when the activity is activated for the first time. The activity uses the baseline time stamp as the start time to poll for changes after the poll interval elapses. After the poll completes, the activity stores the last poll time.
  • For a previously deployed orchestration, the activity uses the last poll time and the current time to poll for changes after the poll interval elapses.
  • ServiceMax requires at least 60 seconds between each poll. If less than 60 seconds have transpired, then the activity ignores the current polling interval until the next polling interval elapses.

Procedure

  1. In the Checklist, select Polling.

    The Polling Preferences panel opens.

  2. Set the polling preferences for the following parameters:
    Polling Preference Description
    Poll for changes every <i>

    Where <i> is the polling interval. The interval can be specified in minutes, hours, or days

    Specifies the polling interval for which the Integration Appliance polls the ServiceMax Server for objects that have been created or updated since the last poll.

    By default, the Integration Appliance polls the ServiceMax Server every 5 minutes.

    Batch up to <n> objects per orchestration

    Where <n> is the number of objects in a batch.

    Specifies the maximum number of object records per orchestration job, during a polling interval. By default, the Integration Appliance processes one record per orchestration job. Use this preference to tune the performance of the Integration Appliance.



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Timestamp icon Last updated: Tuesday, 27 September 2016


https://www.ibm.com/support/knowledgecenter/en/SS3LC4_7.5.3/com.ibm.wci.doc/SerMax_Understanding_and_Setting_Polling_Preferences.html