RightNow SOAP API Activities
RightNow SOAP API endpoints contain the connection information that Studio and the Integration Appliance use to connect to a RightNow CRM instance. Before creating a RightNow SOAP API endpoint, you need to download and install the RightNow SOAP API connector.
For information about downloading and installing the connector, see Downloading and installing plug-in connectors
- Overview of the RightNow SOAP API connector
The RightNow SOAP API connector enables a two-way communication between App Connect and the RightNow server. This connector uses the RightNow SOAP APIs. - Creating and editing a RightNow SOAP API endpoint
RightNow SOAP API endpoints contain the connection information that Studio and the Integration Appliance use to connect to the RightNow CRM instance. You can create multiple endpoints that refer to separate instances. - Using the RightNow SOAP API Create Objects activity
Use the RightNow SOAP API Create Objects activity to create objects such as Account, Answer, Contact, Incident, Meta Answer, Opportunity, Organization, Purchased Product, Sales Product, Task and so on, in the RightNow server. - Using the RightNow SOAP API Get Objects activity
Use the RightNow SOAP API Get Objects activity to retrieve objects such as Account, Answer, Contact, Incident, Meta Answer, Opportunity, Organization, Purchased Product, Sales Product, Task, and so on from the RightNow server. In order to retrieve sub objects, we need to populate default values for the sub objects. - Using the RightNow SOAP API Update Objects activity
Use the RightNow SOAP API Update Objects activity to update objects such as Account, Answer, Contact, Incident, Meta Answer, Opportunity, Organization, Purchased Product, Sales Product, Task, and so on in the RightNow server. - Using the RightNow SOAP API Destroy Objects activity
Use the RightNow SOAP API Destroy Objects activity to delete objects such as Account, Answer, Contact, Incident, Meta Answer, Opportunity, Organization, Purchased Product, Sales Product, Task and so on, from the RightNow server. If you delete the primary object, all the corresponding sub objects related to the primary object will also be deleted. - Using the RightNow SOAP API Query Objects activity
Use the RightNow SOAP API Query Objects activity to query objects such as Account, Address, AnalyticsReport, Answer, Contact, Country, Email, Organization and so on, from the RightNow server. The query string that you specify for this operation must adhere to the RightNow Object Query Language (ROQL) standard. In order to retrieve sub objects, we need to populate default values for the sub objects. - Specifying retry parameters for RightNow SOAP API activities
Specifying the retry parameters is one of the tasks you must complete to configure a RightNow activity.