Creating or editing an endpoint for ServiceNow activity
ServiceNow endpoints provide the configuration information that the Studio and the Integration Appliance use to connect to ServiceNow platform. ServiceNow uses both Basic and OAuth 2.0 authentication mechanism so as to authorize users to perform operations.
About this task
Note: Before creating an ServiceNow endpoint, you need to download and install the ServiceNow connector.
Any changes you make to the ServiceNow endpoint, including
configuration properties, affects all the orchestrations that use
that endpoint, as the edits are global, not local.For information about downloading and installing the connector, see Downloading and installing plug-in connectors
Procedure
Table: Connection properties
Field Name | Description |
Host Name | Host Name for ServiceNow API, e.g. <vender-name>.service-now.com |
User Name | ServiceNow User Name used for basic authentication, required only if Select For OAuth Authentication is unchecked. |
Password | ServiceNow Password used for basic authentication, required only if Select For OAuth Authentication is unchecked. |
Select For OAuth Authentication | Check Box. Decides the authentication mechanism used by the user. Should be checked if OAuth 2.0 authentication is used, else unchecked for basic authentication. |
OAuth Access Token | OAuth Access Token for ServiceNow API, required only if Select For OAuth Authentication is checked. |
OAuth Refresh Token | OAuth Refresh Token for ServiceNow API, required only if Select For OAuth Authentication is checked. |
Application Client Id | Application Client Id for ServiceNow account, required only if Select For OAuth Authentication is checked. |
Application Client Secret | Application Client Secret for ServiceNow account, required only if Select For OAuth Authentication is checked. |
To generate the access token, refer to the ServiceNow documentation relating to "OAuth Authentication".
Tables Supported by the ServiceNow Connector
All standard and custom tables are supported by ServiceNow Connector.