Creating or editing an endpoint for ServiceNow activity

ServiceNow endpoints provide the configuration information that the Studio and the Integration Appliance use to connect to ServiceNow platform. ServiceNow uses both Basic and OAuth 2.0 authentication mechanism so as to authorize users to perform operations.

About this task

Use this task to create or edit a ServiceNow endpoint.
Note: Before creating an ServiceNow endpoint, you need to download and install the ServiceNow connector.

For information about downloading and installing the connector, see Downloading and installing plug-in connectors

Any changes you make to the ServiceNow endpoint, including configuration properties, affects all the orchestrations that use that endpoint, as the edits are global, not local.

Procedure

  1. Drag an activity from the ServiceNow folder under the Activities tab to the Orchestration window. The Summary panel is displayed.
  2. Click Pick Endpoint from the Checklist. The Pick Endpoint panel is displayed.
  3. Click one of the following buttons:
    1. Browse - To select an existing endpoint from Project Explorer. The Project Explorer shows all the endpoints in the project available for the activity. When you select an endpoint, the endpoint properties are displayed in the Pick Endpoint panel.
    2. New - To create a new endpoint. The Create Endpoint window opens.
    3. Edit - To edit the existing endpoint. The Edit Endpoint window opens.
  4. In the Create Endpoint or Edit Endpoint pane, configure the ServiceNow endpoint as described in the following table.

    Changing the configuration properties of an endpoint affects all activities that use that endpoint in the project. The edits are global, not local.

  5. Click Test Connection to confirm that the connection details are valid and you are able to connect to the ServiceNow successfully.
  6. Click OK.

Table: Connection properties

Field Name Description
Host Name Host Name for ServiceNow API, e.g. <vender-name>.service-now.com
User Name ServiceNow User Name used for basic authentication, required only if Select For OAuth Authentication is unchecked.
Password ServiceNow Password used for basic authentication, required only if Select For OAuth Authentication is unchecked.
Select For OAuth Authentication Check Box. Decides the authentication mechanism used by the user. Should be checked if OAuth 2.0 authentication is used, else unchecked for basic authentication.
OAuth Access Token OAuth Access Token for ServiceNow API, required only if Select For OAuth Authentication is checked.
OAuth Refresh Token OAuth Refresh Token for ServiceNow API, required only if Select For OAuth Authentication is checked.
Application Client Id Application Client Id for ServiceNow account, required only if Select For OAuth Authentication is checked.
Application Client Secret Application Client Secret for ServiceNow account, required only if Select For OAuth Authentication is checked.

To generate the access token, refer to the ServiceNow documentation relating to "OAuth Authentication".

Tables Supported by the ServiceNow Connector

All standard and custom tables are supported by ServiceNow Connector.