Creating and editing a RightNow SOAP API endpoint

RightNow SOAP API endpoints contain the connection information that Studio and the Integration Appliance use to connect to the RightNow CRM instance. You can create multiple endpoints that refer to separate instances.

About this task

Use this task to create or edit a RightNow SOAP API endpoint. The call to this activity is a synchronous call where the input data is sent to the activity for processing and the response is sent back to the orchestration.
Note:
Any changes you make to the RightNow SOAP API endpoint, including configuration properties, affects all the orchestrations that use that endpoint, as the edits are global, not local.

To create and edit a RightNow SOAP API endpoint, complete the following steps:

Procedure

  1. Drag an activity from the RightNow SOAP API folder under the Activities tab, to the Orchestration window. The Summary panel is displayed.
  2. Click Pick Endpoint from the Checklist. The Pick Endpoint panel is displayed.
  3. Click one of the following buttons:
    1. Browse - To select an existing endpoint from Project Explorer. The Project Explorer shows all the endpoints in the project available for the activity. When you select an endpoint, the endpoint properties are displayed in the Pick Endpoint panel.
    2. New - To create a new endpoint. The Create Endpoint window opens.
    3. Edit - To edit the existing endpoint. The Edit Endpoint window opens.
  4. In the Create Endpoint window, complete the fields defined in the following table:
    Table 1. Connection details
    Field Name Description
    Connection Details
    URL Specifies the URL of the RightNow instance.
    User Name Specifies the user name to connect to the RightNow instance.
    Password Specifies the password associated with the user name to connect to the RightNow instance.
    Proxy Connection Details
    Proxy Host Specifies the host name of the proxy server.
    Proxy Port Specifies the port number needed to connect to the proxy server.
    Proxy User Name Specifies the user name needed to connect to the proxy server.
    Proxy Password Specifies the password needed to connect to the proxy server.
  5. When finished, click Test Connection to confirm that you can connect to the RightNow system.
  6. Click OK.

Results

You have created or edited a RightNow SOAP API endpoint.



Feedback | Notices


Timestamp icon Last updated: Tuesday, 27 September 2016


http://pic.dhe.ibm.com/infocenter/wci/v7r0m0/topic/com.ibm.wci.doc/RightNowSOAPAPI_creating_an_endpoint_activity.html