WebSphere Enterprise Service Bus for z/OS, Version 6.2.0 Operating Systems: z/OS


Problem-determination methodology documentation

Establish a well-articulated and clear problem determination methodology for the solution that you will deploy to your production environment.

This means maintaining a document of your problem determination methods and practicing the documented methods on a consistent basis.

It is recommended that you document your solution-specific problem determination methodology in an operations manual. This operations manual should contain the following types of information pertaining to solution-specific problem determination:

Treat your solution-specific problem determination documentation as a living document and maintain and update it as often as new observational practices are learned from functional and system test.

Note: You should Become familiar with and use IBM Support Assistant and other tools that can be leveraged for problem determination and problem reporting. Collection of the aforementioned information should be a prerequisite for opening any new PMR as the inclusion of this data will significantly reduce the PMR cycle times.

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Timestamp icon Last updated: 21 June 2010


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