Managing your work scenario

This scenario describes how you can use a business space to manage the work that is assigned to you in a timely manner.

This scenario uses widgets that contain content from WebSphere Process Server. To run the scenario, WebSphere Process Server must be installed.

The scenario uses the pages and widgets of a space created from the Managing Tasks and Workflow template. Some of the steps and information might not apply for your situation. Adapt the scenario to fit your needs.

The scenario is an example of how to use Business Space to manage your work using the My Tasks, Available Tasks, and Task Information widgets. In this example, you are responsible for sending out quotations for orders. Each quotation request is a separate task. One of the customer satisfaction requirements is that a customer must receive a quotation within 24 hours of asking for one.

Imagine that your responsibilities include checking the queue of quotation requests and handling the requests in a timely manner. To perform these responsibilities, you use Business Space to complete the following steps.

  1. You log onto Business Space and open the space that you use for checking quotation requests. Your My Tasks widget shows the requests that are waiting for you. You want to see which of these requests are urgent so that you can work on these first.
  2. You sort your list of tasks by priority.
  3. After reviewing the list, you edit the most urgent task in your list. The Task Information widget displays the details of the task.

    You have the information that is needed to complete the task available to you. You enter the required information and submit the task.

    The My Tasks widget updates to remove the completed task from your task list. You continue to work on the remaining tasks in your task list.
  4. After you complete the tasks in your task list, you review the tasks in the Available Tasks widget. These tasks do not have anybody working on them yet. You accept and edit some of the tasks in the list. The Task Information widget displays the details of all of the selected tasks and the My Tasks widget updates to include these tasks.
  5. You review the details of the tasks and notice that some of these tasks are outside of your area of expertise, so you return them to the available tasks. The My Tasks and widget updates to remove the transferred tasks.