The IBM Support Assistant is a free local software serviceability
workbench that helps you resolve questions and problems with IBM software
products.
The Support Assistant allows you to do the following:
- Search for an answer to your question or problem in many different
locations at the same time
- Get speedy access to critical product information
- Run free troubleshooting and diagnostic tools on your troublesome
application
- Shorten the amount of time it takes to resolve your problem with
automated data gathering and submission
ISA includes specific support for a large number of IBM products
and versions of IBM products including:
- WebSphere Process Server
- WebSphere Enterprise Service Bus
- WebSphere Integration Developer
- WebSphere Application Server
- WebSphere Business Monitor
- WebSphere Business Modeler
- WebSphere Service Registry and Repository
The product specific support includes diagnostic aids and tools
to automatically gather log, trace, and configuration data and send
it to IBM as part of a PMR, this also works over a cell. Many of
the WAS tools are also applicable to WebSphere Process Server and
WebSphere ESB. Some of these tools that are available with ISA include:
- IBM Monitoring and Diagnostic Tools for Java Dump Analyzer
- IBM Pattern Modeling and Analysis Tool for Java Garbage Collector
- Log Analyzer
- Memory Dump Diagnostic for Java (MDD4J)
- Symptom Editor
- ThreadAnalyzer
ISA updates are made throughout the year and are not tied to product
release schedules. ISA also includes IBM Guided Activity Assistant
(IGAA), a step by step guide to information and tools to resolve problems.