WebSphere Enterprise Service Bus, Version 6.2.0 Operating Systems: AIX, HP-UX, i5/OS, Linux, Solaris, Windows


Troubleshooting checklist for WebSphere ESB

Asking questions about hardware and software requirements, product fixes, specific problems, error messages, and diagnostic data can help you troubleshoot WebSphere® ESB.

The following questions can help you to identify the source of a problem that is occurring with WebSphere ESB:

  1. Is the configuration supported?

    Refer to the requirements for WebSphere ESB to ensure that your system meets all hardware, operating system, and software requirements: http://www-1.ibm.com/support/docview.wss?uid=swg27006912.

  2. Have you applied the latest fixes?

  3. What is the problem?

  4. Have any error messages been issued? Look up the description and action for the messages in Reference > Messages.

  5. For additional help in finding error and warning messages, interpreting messages, and configuring log files, see Diagnosing problems with message logs in the Websphere Application Server information center.

  6. Difficult problems can require the use of tracing, which exposes the low-level flow of control and interactions between components. For help in understanding and using traces, see Working with trace in the Websphere Application Server information center.

  7. If the checklist does not guide you to a resolution, you can collect additional diagnostic data. This data is necessary for IBM Support to effectively troubleshoot and assist you in resolving the problem. For more information, see Contacting IBM Software Support.


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Timestamp icon Last updated: 21 June 2010


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