WebSphere Enterprise Service Bus for z/OS, Version 6.2.0 Operating Systems: z/OS


IBM Support Assistant

The IBM® Support Assistant is a tool that helps you use various IBM Support resources.

Note: The IBM Support Assistant is supported on Microsoft® Windows® and Linux® systems.
The IBM Support Assistant offers four components to help you with software questions:

Using the IBM Support Assistant with WebSphere® ESB, requires installing IBM Support Assistant and then installing plug-ins for WebSphere ESB. The plug-ins for WebSphere ESB include an automated way to gather information about a problem and send it to IBM, and tools that help you set trace levels.

For more information and to install the latest version of IBM Support Assistant, see the IBM Support Assistant Web page.

IBM Support Assistant also is included on the WebSphere Application Server Network Deployment Supplements V6.1 disk that is included with WebSphere ESB and can be installed from the WebSphere ESB launchpad.

After the IBM Support Assistant is installed, you can start it with the Start menu option on Windows operating systems or with the startisa.sh shell script on all other platforms. On Windows operating systems, the IBM Support Assistant opens in its own window. On all other platforms, it opens in a Web browser.

When you have IBM Support Assistant open, you can view available plug-ins for WebSphere ESB by clicking Updater, clicking New Plug-ins and then expanding WebSphere. When you select the check box for the WebSphere ESB plug-in, and click Install, the download page opens.

To learn more about how to use the IBM Support Assistant, click Help in the IBM Support Assistant window.


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Timestamp icon Last updated: 21 June 2010


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