You can refer to sources that might be helpful in troubleshooting an installation problem for a WebSphere® ESB product on the i5/OS® operating system.
WebSphere ESB offers several methods you can use to troubleshoot problems. Which method you use depends on the nature of the problem. Generally, you use a combination of these methods to determine the cause of a problem and then decide on an appropriate method for its resolution.
These resources provide general troubleshooting assistance:
WebSphere Application Server for OS/400® newsgroup. This System i Technical Support Web-based forum is dedicated to WebSphere Application Server for i5/OS and OS/400.
Wrong version of i5/OS installed on your server.
WebSphere ESB runs on i5/OS V5R4 and V6R1. The product cannot be installed on prior releases of i5/OS.
IBM® Development Kit for Java™ V1.5 is not installed.
Local and remote command-line installations require JDK 1.5. Install product 5722-JV1, option 7 to obtain JDK 1.5. After installing option 7, you should reinstall the cumulative PTF package and Java group PTF to pick up any JDK 1.5 specific fixes.
Host servers are not started, or failed to start correctly.
The installation process requires that the i5/OS host servers be running. To start the host servers, run this command from the CL command line.
STRHOSTSVR SERVER(*ALL)
If errors other than "Host server daemon jobs unable to communicate using IPX." occur when starting the host servers, follow the instructions in the error message to fix the problem. After the problem is fixed, start the host servers and attempt to install WebSphere ESB Server again.
Installation fails due to "Object not found" or "Not authorized" errors.
The user profile of the user installing the product must have *ALLOBJ and *SECADM special authorities.
Port conflicts
Port conflicts may exist if you have multiple stand-alone installations of WebSphere Application Server or multiple installations of stack products that bundle WebSphere Application Server like WebSphere Enterprise Service Bus or WebSphere Process Server on the same physical i5/OS machine.