WebSphere Enterprise Service Bus for z/OS, Version 6.2.0 Operating Systems: z/OS


Resources for diagnosing and fixing problems

There are several Web-based resources for researching and resolving problems related to WebSphere® ESB. The following sections provide more information about some of the main resources for diagnosing and fixing problems.

If you cannot find an answer to your question in the information center, search the Internet by accessing the IBM® Support Assistant and selecting the Web Search tab. The other sources of information include:

Product support page

The official IBM site for providing tools and sharing knowledge about problems with WebSphere ESB is the support page at http://www.ibm.com/software/integration/wsesb/support/.

The support page includes the following resources and capabilities:
  • A search field for searching the entire IBM support site for documentation and fixes related to a specific exception, error message, or other problem. Use this search function before contacting IBM Support directly. For example:
    http://www.ibm.com/support/search.wss?q=websphere+enterprise+service+bus
  • Hints and Tips, Technotes, and Solutions links take you to specific problems and resolutions documented by WebSphere ESB technical support personnel.
  • A link All fixes, fix packs, refresh packs, and tools provides free WebSphere ESB maintenance upgrades and problem determination tools.
    • Fixes are software patches which address specific WebSphere ESB defects. Selecting a specific defect from the list in the All fixes, fix packs, refresh packs, and tools page takes you to a description of what problem the fix addresses.
    • Fix packs are bundles of multiple fixes, tested together and released as a maintenance upgrade to WebSphere ESB. Refresh packs are fix packs that also contain new function. If you select a fix pack from this page, you are taken to a page describing the target platform, WebSphere ESB prerequisite level, and other related information. Selecting the list defects link on that page displays a list of the fixes which the fix pack includes. If you intend to install a fix which is part of a fix pack, it is usually better to upgrade to the complete fix pack rather than to just install the individual fix.
    • Tools are free programs that help you analyze the configuration, behavior and performance of your WebSphere ESB installation.
Note: Some resources on the WebSphere ESB support page are marked with a key icon. To access these resources, you must supply a user ID and password, or to register if do not already have an ID. When registering, you are asked for your contract number, which is supplied as part of a WebSphere ESB purchase.

WebSphere Developer Domain

The Developer Domains are IBM-supported sites for enabling developers to learn about IBM software products and how to use them. They contain resources such as articles, tutorials, and links to newsgroups and user groups. You can reach the WebSphere Developer Domain on the IBM developerWorks Web site. Additional information about WebSphere ESB can be found on the IBM developerWorks Business Integration Zone.

IBM Support page

The IBM Support page at http://www.ibm.com/support/us/ provides documents that can save you time gathering information needed to resolve this problem.


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Timestamp icon Last updated: 21 June 2010


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