Learn how to reinstall the software. An uninstallation program that does not complete successfully can leave files that can prevent you from reinstalling into the original directory. This topic outlines the procedures you need to follow in order to reinstall.
You can reinstall without a clean machine. However, such an installation creates a coexistence scenario that can prevent you from installing into the original directory.
Cleaning the machine means deleting everything from the previous installation, including log files that are left behind by the uninstallation wizard or silent uninstallation procedure. Before you start the procedure, back up log files, if necessary. See Installation and profile creation log files for the location of log files.
To prepare for reinstallation after a failed uninstallation, follow the appropriate instructions in the subtopics below. Cleaning the system eliminates all evidence of all deleted installation. After you have cleaned your system, go to Installing the software for information on how to install the product again.