Specifying the Retry and Time Out parameters for ServiceMax activities

Specifying the Retry and Time Out parameters is one of the tasks you must complete to configure a ServiceMax activity. The ServiceMax Connector uses an HTTP 1.1 persistent connection over SSL to make all connections to the ServiceMax server. The ServiceMax connector compresses all data for requests and responses using the gzip format.

About this task

The ServiceMax connector uses a single login session for all connections to a ServiceMax endpoint. If a session expires, the connector automatically establishes a new session. The ServiceMax connector does not count the initial attempt to reacquire the session as a retry attempt. The ServiceMax connector assumes the typical connector retry behavior after the initial attempt to reacquire a session fails.

For more information about the configuration tasks in the Checklist, see the help topic for the specific ServiceMax activity.

Procedure

  1. In the Checklist, select Retry. The Retry panel opens.
  2. Configure the retry options for connecting to a ServiceMax instance.

    The following table describes the retry options for connecting to a ServiceMax instance:

    Retry fields Description
    Wait __ seconds between each retry.

    Specifies the number of seconds that the Integration Appliance waits before trying to establish a connection to the ServiceMax instance.

    By default, this parameter is set to 30 seconds.

    Try to connect __ times before failing.  

    Specifies the maximum number of times that the Integration Appliance attempts to establish a connection to the ServiceMax instance before issuing an error and stopping the processing of the current orchestration job.

    By default this parameter is set to 5 attempts.

    Activity Timeout field Description
    Time out after __ seconds when the Endpoint does not respond to a request.

    Specifies the number of seconds before a time-out occurs between the activity making a request on an endpoint and the time it takes the endpoint to respond.

    By default this parameter is set to 300 seconds.




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Timestamp icon Last updated: Wednesday, 15 June 2016


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