Using the ServiceNow Create Activity

Use the Create activity to create records for standard and custom tables in ServiceNow.

About this task

Use this task to add records to the table in ServiceNow instance. The call to this activity is a synchronous call where the input data is sent to the activity for processing and the response is sent back to the orchestration.

Procedure

  1. Right click the Orchestrations section and select new orchestration.
  2. Drag the newly created ServiceNow endpoint to the orchestration and select Create activity. The Create activity will be added to the orchestration. Double click the activity.
  3. In the Checklist, click Configure.
  4. Click Browse and use the Project Explorer dialog box to select the relevant ServiceNow table.
  5. Select the Map Inputs in the Checklist. The XML Schemas generated for that operation are displayed.
  6. Create a map between the orchestration variables and the input parameter of the activity.
    Note: Values must be provided at run time for any mandatory elements of the input structure. A value can be provided by specifying a default value for element or by linking the element with an input node.
  7. Select the Map Outputs in the Checklist. The XML Schema generated to hold the response of the activity is displayed as nodes under the response output parameter in the From Activity panel.
  8. Create a map between the output parameters and orchestration variables.

Results

You have configured the ServiceNow Create Objects activity.
Note:

You can add more than one object as input to this activity. To add more than one object as input, right click the object in the To Activity pane of Map Inputs, and select Expand Occurrences. Only multiple objects of the same type is supported.




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Timestamp icon Last updated: Monday, 6 March 2017


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