Using the ServiceNow Delete Activity

Use the Delete activity to remove records from standard and custom tables in ServiceNow.

About this task

Use this task to remove records from the table in ServiceNow instance. The call to this activity is a synchronous call where the input data is sent to the activity for processing and the response is sent back to the orchestration.

Procedure

  1. Right click the Orchestrations section and select new orchestration.
  2. Drag the newly created ServiceNow endpoint to the orchestration and select Delete activity. The Delete activity will be added to the orchestration. Double click the activity.
  3. In the Checklist, click Configure.
  4. Click Browse and use the Project Explorer dialog box to select the relevant ServiceNow table.
  5. Select the Map Inputs in the Checklist. The XML Schemas generated for that operation are displayed.
  6. Create a map between the orchestration variables and the input parameter of the activity.
    Mandatory fields:
    • sys_id: to delete records.
    Note: Values must be provided at run time for any mandatory elements of the input structure. A value can be provided by specifying a default value for element or by linking the element with an input node. During run time if no value is provided for a mandatory element, the activity throws an exception. If a value is not provided at run time for an optional input parameter, no exception is thrown during run time.
  7. Select the Map Outputs in the Checklist. The XML Schema generated to hold the response of the activity is displayed as nodes under the response output parameter in the From Activity panel.
  8. Create a map between the output parameters and orchestration variables.

Results

You have configured the ServiceNow Delete activity.
Note:

You can add more than one object as input to this activity. To add more than one object as input, right click the object in the To Activity pane of Map Inputs, and select Expand Occurrences. Only multiple objects of the same type is supported.




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Timestamp icon Last updated: Monday, 6 March 2017


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