Getting help

This section tells you how to get information on IBM and its products and how to reach sales and technical support personnel.

You can access the IBM Corporation web site at: http://www.ibm.com.

The site contains information about the IBM Corporation, its background, and products. The site also provides contact information for sales and technical support.

Before contacting IBM Support, verify that you have met the following criteria:
  • Your company has an active maintenance contract.
  • You are authorized to submit problems.
  • You have the appliance serial number.
  • You have the customer number that was used to purchase the appliance.
You can submit a software problem report to IBM in one of two ways:
  1. Use the service request (SR) problem submission web page. You will need to sign in with your IBM user ID and password.
  2. Contact IBM via telephone. Refer to this directory of worldwide contacts in the IBM Software Support Handbook for the appropriate software support phone number.



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Timestamp icon Last updated: Thursday, 2 June 2016


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