Using the ServiceNow Retrieve activity

Use the Retrieve activity to get records from standard and custom tables in ServiceNow.

Use this task to get records from the table in ServiceNow instance. The call to this activity is a synchronous call where the input data is sent to the activity for processing and the response is sent back to the orchestration.

  1. Right click the Orchestrations section and select new orchestration.
  2. Drag the newly created ServiceNow endpoint to the orchestration and select Retrieve.
  3. The Retrieve activity added to the orchestration. Double click the activity.
  4. Click the configure option in the checklist menu.
  5. Click Browse and use the Project Explorer dialog box to select the relevant ServiceNow table.
  6. Click the Map inputs in the Checklist. The XML schemas generated for that operation are displayed.
  7. Create a map between the orchestration variables and the input parameter of the activity.

Mandatory Fields:

is_all_records: to fetch all the records.

sys_id: to fetch specific record when is_all_records is false.

Customize: To customize the response query_object is used. Below are query_object fields:

Set this parameter to one of thease values,

Values must be provided at run time for any mandatory elements of the input structure. A value can be provided by specifying a default value for element or by linking the element with an input node. During run time if no value is provided for a mandatory element, the activity throws an exception. If a value is not provided at run time for an optional input parameter, no exception is thrown during run time.

  1. Select the Map Outputs in the Checklist. The XML Schema generated to hold the response of the activity is displayed as nodes under the response output parameter in the From Activity panel.
  2. Create a map between the output parameters and orchestration variables.

User has configured the ServiceNow Retrieve activity.

You can add more than one sys_id fields as input to this activity. To add more than one sys_id fields as input, right click the sys_id field in the To Activity pane of Map Inputs, and select Expand Occurrences. Only multiple objects of the same type is supported.




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Timestamp icon Last updated: Wednesday, February 17, 2016


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