Use the RightNow SOAP API Update Objects activity to update
objects such as Account, Answer, Contact, Incident, Meta Answer, Opportunity,
Organization, Purchased Product, Sales Product, Task, and so on in
the RightNow server.
About this task
Use this task to update objects in the RightNow server. The
call to this activity is a synchronous call where the input data is
sent to the activity for processing and the response is sent back
to the orchestration.
To configure the RightNow SOAP API Update
Objects activity, complete the following steps:
Procedure
- In an active orchestration, open the Activities tab and expand the RightNow SOAP API folder
contents.
- Drag the Update Objects activity
icon onto the orchestration. The RightNow SOAP API
Update Objects activity Checklist is displayed.
- In the Checklist, click Summary.
- Review the contents of the Activity Name field, and make the required changes.
- In the Checklist, click Pick Endpoint.
- Click Browse and use the Project Explorer dialog box to select the relevant RightNow
SOAP API endpoint.
- Optional: You can create the endpoint by clicking New and specifying the required connection details. Click OK to save and use the endpoint for this configuration.
- To make required changes to the selected endpoint configuration,
click Edit to access the options in a separate
window. Any changes you make globally affects all uses of the endpoint
in active orchestrations.
- In the Checklist, click Configure.
- Click Browse to select the object
type. The Browse RightNow SOAP API window is
displayed.
- In Browse RightNow SOAP API, you
can either filter the object type by specifying the object type in
the Search for an object type field, or select
the object type from the object type list. Click OK. The object field preferences are displayed.
- In Object Field Preferences, select
the fields that you would like to map by selecting the corresponding
field name check boxes.
- In the Checklist, click Retry. Review the default settings and make the required
changes. For more information, see Specifying retry parameters for RightNow SOAP API activities.
- Select the Map Inputs in the Checklist. The XML Schemas generated from the selected
object of the Update Objects activity are displayed
as nodes under the request input parameter in the To Activity panel.
- Create a map between the orchestration variables and the
input parameter of the activity.
Note: Values must be
provided at run time for any mandatory elements of the input structure.
A value can be provided by specifying a default value for element
or by linking the element with an input node. During run time if no
value is provided for a mandatory element, the activity throws an
exception, which is reported by the Web Management Console. If a value
is not provided at run time for an optional input parameter, no exception
is thrown during run time.
- Select the Map Outputs in the Checklist. The XML Schema generated to hold the response
of the activity is displayed as nodes under the response output parameter
in the From Activity panel.
- Create a map between the output parameters and orchestration
variables.
Results
You have configured the RightNow SOAP API Update Objects activity.