Creating or editing an endpoint for ServiceNow activity
Endpoints provide the configuration information that the Studio and the Integration Appliance use to connect to ServiceNow platform. ServiceNow uses both Basic and OAuth 2.0 authentication mechanism so as to authorize users to perform operations.
Selecting or editing ServiceNow endpoint
To select or edit a ServiceNow endpoint:
1. In the Create Endpoint or Edit Endpoint pane, configure the ServiceNow endpoint as described in the following table.
Changing the configuration properties of an endpoint affects all activities that use that endpoint in the project. The edits are global, not local.
2. Click Test Connection to confirm that the connection details are valid and you are able to connect to the ServiceNow successfully.
3. Click OK.
Table: Connection properties
Field Name | Description |
Host Name | Host Name for ServiceNow API, e.g. <vender-name>.service-now.com |
User Name | ServiceNow User Name used for basic authentication, required only if Select For OAuth Authentication is unchecked. |
Password | ServiceNow Password used for basic authentication, required only if Select For OAuth Authentication is unchecked. |
Select For OAuth Authentication | Check Box. Decides the authentication mechanism used by the user. Should be checked if OAuth 2.0 authentication is used, else unchecked for basic authentication. |
OAuth Access Token | OAuth Access Token for ServiceNow API, required only if Select For OAuth Authentication is checked. |
OAuth Refresh Token | OAuth Refresh Token for ServiceNow API, required only if Select For OAuth Authentication is checked. |
Application Client Id | Application Client Id for ServiceNow account, required only if Select For OAuth Authentication is checked. |
Application Client Secret | Application Client Secret for ServiceNow account, required only if Select For OAuth Authentication is checked. |
To generate the access token, refer to the ServiceNow documentation relating to "OAuth Authentication".
Tables Supported by the ServiceNow Connector
All standard and custom tables are supported by ServiceNow Connector.