Specifying retry parameters for RightNow SOAP API activities
Specifying the retry parameters is one of the tasks you must complete to configure a RightNow activity.
About this task
The RightNow SOAP API connects to the RightNow server to execute the activities. If a connection is lost or timed out, the connector automatically establishes a new connection based on the parameters described in Table 1. The connector does not count the initial attempt to reacquiring the session as a retry attempt. The connector assumes the typical connector retry behavior after the initial attempt to reacquire a session fails.
For more information about the configuration tasks in the Checklist, see the help topic for the specific RightNow SOAP API activity.
To specify the retry parameters, complete the following steps: