Troubleshooting problems with pattern installation

Common failures can occur when installing the pattern.

Procedure

Check the following problems when troubleshooting the pattern installation:

  1. Problem: Unable to communicate with the appliance. This happens when the appliance location is not valid. Solution: Check that the appliance name that is specified as part of the -h parameter of the loader is valid.
  2. Problem: Invalid username or password. This occurs when the username or password that was supplied to the loader is unable to access the appliance. Solution: Check the username and password provided with the -u and -p parameters respectively.
  3. Problem: The loader fails while trying to load and image. Solution: There are multiple reasons for this:
    1. Check that the username and password provided have permission to load the image.
    2. Check that the image is already present in the appliance and that the user has access to it. In both of these cases, contact the administrator of the appliance and request additional privileges on the appliance or request access to the existing images.
  4. Problem: The loader fails to connect to the IBM® Workload Deployer or IBM PureApplication System due to BSO authentication error. Solution: Authenticate with the IBM Workload Deployer or PureApplication System.
  5. Problem: The loader imports the existing WebSphere® Message Broker, WSRR, or DB2® builds and then the import fails. Solution: Make sure that the username specified in the loader command -u option has access permission to the already existing imported images on IBM Workload Deployer or IBM PureApplication System.

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Timestamp icon Last updated: Thursday, 3 July 2014
http://publib.boulder.ibm.com/infocenter/prodconn/v1r0m0/topic/com.ibm.scenarios.soawmbwsrr.doc/topics/tsoa_troubleshooting_install.htm