You can troubleshoot common problems in the deployed instance.
Failure to connect to LDAP
To diagnose LDAP
Failures in the sample, try the following solutions:
- In DataPower® Control
Panel Troubleshooting, ensure that the trace is in debug mode.
- Go to StoreAddLTPA, open the Probe details and enable the probe.
- Run a client test.
- View the logs in the probe. Look for LDAP Bind failure messages.
- Check the LDAP Host Name.
- Check the LDAP DN; for example, cn=root,dc=ibm.com.
- Check the LDAP password; for example, passw0rd.
- Check that the LDAP port is 389 and non-secure.
- Check that the entry passwords for ConsumerX, ConsumerA, ConsumerB
are all passw0rd. Make sure that the LDIF file import has transcribed
the correct passwords.
Failed connections to the LDAP Server or the DataPower StoreWSP port
You
might have an issue with the Domain settings if the DataPower logs show a connection error
to either LDAP or the StoreWSP gateway and if you are using the host
alias name; for example,
xyz instead of the
fully qualified host
xyz.company.com name for
one of the following parameters in the script package:
- The DataPower Host
Name
- The LDAP Host Name
Try the following solution:
- In the DataPower Admin
Console, switch to the default domain.
- Search for Configure DNS Settings.
- Click the Search Domains tab.
- Make sure that your domain; for example, company.com,
is in the list. If it is not in the list, click Add and
add it to the list.