Troubleshooting problems in the deployed instance

You can troubleshoot common problems in the deployed instance.

Failure to connect to LDAP

To diagnose LDAP Failures in the sample, try the following solutions:

Failed connections to the LDAP Server or the DataPower StoreWSP port

You might have an issue with the Domain settings if the DataPower logs show a connection error to either LDAP or the StoreWSP gateway and if you are using the host alias name; for example, xyz instead of the fully qualified host xyz.company.com name for one of the following parameters in the script package: Try the following solution:
  1. In the DataPower Admin Console, switch to the default domain.
  2. Search for Configure DNS Settings.
  3. Click the Search Domains tab.
  4. Make sure that your domain; for example, company.com, is in the list. If it is not in the list, click Add and add it to the list.

Concept Concept

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Timestamp icon Last updated: Thursday, 3 July 2014
http://publib.boulder.ibm.com/infocenter/prodconn/v1r0m0/topic/com.ibm.scenarios.soawdpwsrr.doc/topics/csoa2_troubleshoot_instance.htm