Collecting diagnostic information

You can use logs to help to find and resolve problems. Logs are stored on the appliance and can be viewed from the user interface, or they can be downloaded to your local file system.

Procedure

To collect diagnostic information, complete the following steps:

  1. View the virtual instances:
    1. Click Instances > Virtual system.
    2. Select the instance in the list of instances in the Virtual System Instances window.
  2. For the WSRR virtual machine:
    1. In the Virtual machines section, expand the WSRR virtual machine and inspect for any errors in the Script Packages section. If any of the script packages have errors, click the log links for remote_std_out.log and remote_std_err.log next to the script package names.
    2. Log in to the WSRR instance and check the server errors.
    3. Refer to the WSRR troubleshooting guides: http://pic.dhe.ibm.com/infocenter/sr/v8r0/topic/com.ibm.sr.doc/cwsr_troubleshootingandsupport.html
  3. For DataPower®:
    1. Retrieve the default.log file for the domain that is created by the pattern.
    2. Retrieve the default.log file for the default domain.
  4. For monitoring problems, collect these logs from the Base OS and WSRR nodes (excluding WSRR Custom Nodes):
    • /0config/0config.log
    • /opt/IBM/maestro/ITCAMSOADP/lx8266/d4/KD4/logs/* (x86)
    • /opt/IBM/maestro/ITCAMSOADP/aix523/d4/KD4/logs/* (Power)

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Timestamp icon Last updated: Thursday, 3 July 2014
http://publib.boulder.ibm.com/infocenter/prodconn/v1r0m0/topic/com.ibm.scenarios.soawdpwsrr25.doc/topics/tsoa2_diagnostic_info.htm