IBM - IBM Support Assistant - IBM Support Assistant

IBM Education Assistant

IBM Support Assistant

Description

IBM Support Assistant is a free stand-alone application that you can install on any workstation, then enhance by installing plug-in modules for the IBM products you use. The IBM Support Assistant saves you time searching product, support and educational resources. If you need to open a problem report, IBM Support Assistant helps you gather support information, then create and track your electronic problem report.

Return to main page for ISA

Educational content for

other IBM products

	All demonstrations for ISA

Overview of IBM Support Assistant V4.0

10 min

Overview and new features

19 min

Tutorials - Getting started

3 min

Tutorials - Finding information

5 min

Tutorials - Analyzing a problem

5 min

Tutorials - Collecting and sending data

7 min

Tutorials - Remote troubleshooting

7 min

	Icon key

		Includes audio (items without audio might have audio added in the future)
		A technical overview that provides background on a topic (Adobe Flash Player)
		A guided demonstration that shows how to complete a specific task (Adobe Flash Player)
		Step by step instructions to follow for completing a task
		PDF format (Adobe Acrobat Reader)
		ZIP format (use WinZip or a similar program)
		Additional reading material

	Last updated: Mon, 29 Jun 2009 13:50:20 CDT
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