IBM Tivoli Netcool Service Quality Manager 4.1
IBM Tivoli Netcool Service Quality Manager 4.1 Custom key quality indicator creation
IBM Tivoli Netcool® Service Quality Manager 4.1: Custom key quality indicator creation. This training module is for Netcool Service Quality Manager 4.1, custom key quality indicator creation.
Assumptions
Assumptions You have Netcool Service Quality Manager 4.1 installed and running You are a user with access to Service Quality Manager and an SQM Modeling role
Assumptions. The assumptions are that you have Netcool Service Quality Manager 4.1 installed and running and that you are a user with access to Service Quality Manager and an SQM Modeling role.
Objectives
Objectives Upon completion of this module, you should be able to: Create a key quality indicator category Create a key quality indicator
Objectives. Upon completion of this module, you should be able to create a key quality indicator category and create a key quality indicator.
Starting SQM provisioning
Starting SQM provisioning Click SQM Provisioning on the shortcut bar
Starting SQM provisioning. Starting at the welcome page, click SQM Provisioning on the shortcut bar.
Select KQI models
Select KQI models Click KQI Models
Select KQI models. Click KQI Models in the SQM Provisioning menu.
KQI models category creation
KQI models category creation Click Create Category or right-click KQI Models and select Create Category
KQI models category creation. Click Create Category or right-click KQI Models and select Create Category to create a KQI category.
KQI models category creation: category name
KQI models category creation: category name Enter a name Click Finish Use category creation to create a KQI model category
KQI models category creation: category name. The default KQI Category name is NEWCATEGORY. You must enter the name of the category, for example, WIRELESS. Click Finish. This example of a WIRELESS KQI category shows you how to create a KQI model category.
Select KQI category
Select KQI category Expand KQI Models Highlight INTEGRITY
Select KQI category. Expand KQI Models. Highlight INTEGRITY.
Create KQI model
Create KQI model Click Create KQI Model or right-click INTEGRITY and select Create KQI Model
Create KQI model. Click Create KQI Model or right-click INTEGRITY and select Create KQI Model.
Enter model name, friendly name, and description
Enter model name, friendly name, and description Enter Model Name IPVPN_Enterprise_Latency Enter Friendly Name and Description (optional)
Enter model name, friendly name, and description. Enter model name IPVPN_Enterprise_Latency. The Friendly Name and Description fields are optional. Enter IPVPN PM Enterprise Latency for the friendly name and for the description.
Define model name parameters
Define model name parameters Select Combined with other KQI Models to make this KQI model available within other KQI combined models Select Monitored in SLAs to make this KQI available for monitoring in SLAs
Define model name parameters. Select Combined with other KQI Models to make this KQI model available within other KQI combined models. Select Monitored in SLAs to make this KQI available for monitoring in SLAs.
Finish model name
Finish model name Associated with the Aggregate Service Quality Level by default is not selected. Selecting this check box associates the KQI model with the aggregate service quality level Click Next
Finish model name. Associated with the Aggregate Service Quality Level by default is not selected. Selecting this check box associates the KQI model with the aggregate service quality level. Click Next.
Details
Details
Details. The Details window is displayed.
Details: KQI unit
Details: KQI unit Select index/enum/ count for the KQI unit from the pull-down menu. The selection determines the unit of measurement for the Service Objective Violation
Details: KQI unit. Select index/enum/count for the KQI unit from the pull-down menu. The selection determines the unit of measurement for the Service Objective Violation.
Details: resource type
Details: resource type Open Select Resource Type window by clicking the ellipses (…) button Highlight Enterprise Click OK You can enter a resource type and click Find You can show a specific KQI category by selecting from the pull-down menu
Details: resource type. Open the Select Resource Type window by clicking the ellipses (…) button. Highlight Enterprise. Click OK. You can enter a resource type and click Find. You can show a specific KQI category by selecting from the pull-down menu.
Details: base rollup
Details: base rollup Open the Rollup Selector window by clicking the ellipses (…) button Highlight Enterprise Click OK
Details: base rollup. Open the Rollup Selector window by clicking the ellipses (…) button. Highlight Enterprise. Click OK.
Details: constituent timeout
Details: constituent timeout The constituent timeout value for a combined KQI model specifies the oldest value as an approximation for a constituent that has no value for the current window. Enter 48 hours
Details: constituent timeout. The constituent timeout value for a combined KQI model specifies the oldest value as an approximation for a constituent that has no value for the current window. Enter 48 hours.
Details: periodic model
Details: periodic model When creating a combined KQI model you must specify when you want the calculation and publication of the KQI value to occur Select the Is This Model Periodic check box to calculate periodic KQI
Details: periodic model. When creating a combined KQI model, you must specify when you want the calculation and publication of the KQI value to occur. Select the Is This Model Periodic check box to calculate periodic KQI.
Details: periodic model window type
Details: periodic model window type Select a window type from the menu Fixed flushes data at the end of every window period Sliding is like a circular buffer. Oldest values are removed when the values are older than the window period, and new values are continually added
Details: periodic model window type. Select a window type from the menu. Fixed flushes data at the end of every window period. Sliding is like a circular buffer. Oldest values are removed when the values are older than the window period, and new values are continually added. Month-to-date, Week-to-date, and Day-to-date are self explanatory.
Details: periodic model periodicity
Details: periodic model periodicity Set a periodicity unit of 15 minutes
Details: periodic model periodicity. Set a periodicity unit of 15 minutes.
Details: periodic model windows
Details: periodic model windows Set the number of periods required per window as 1
Details: periodic model windows. Set the number of periods required per window as 1.
Details: violation condition
Details: violation condition Select Value < objective from the Violation Condition menu
Details: violation condition. Select Value < objective from the Violation Condition menu.
Details: service objective violation and warning level
Details: service objective violation and warning level Enter 1.0 as the Service Objective Violation The unit of the Service Objective Violation depends on the KQI Unit field Enter 10% as the Warning Level The warning level is a percentage of the value you entered in the Service Objective Violation field
Details: service objective violation and warning level. Enter 1.0 as the Service Objective Violation. The unit of the Service Objective Violation depends on the KQI Unit field. Enter 10% as the Warning Level. The warning level is a percentage of the value you entered in the Service Objective Violation field.
Finish details
Finish details Click Next
Finish details. Click Next to finish the details section.
Combination
Combination
Combination. The Combination window is displayed.
Combination: Calculation type combinable and rollup only
Combination: Calculation type combinable and rollup only Four calculation types Combinable Dynamically Weighted Mean Weighted Normalized Aggregation Rollup Only Combinable and Rollup Only have similar windows
Combination: calculation type combinable and rollup only. The four different calculation types are Combinable, Dynamically Weighted Mean, Weighted Normalized Aggregation and Rollup Only. Combinable and Rollup Only have similar windows.
Combination: calculation type dynamically weighted mean and weighted normalized aggregation
Combination: calculation type dynamically weighted mean and weighted normalized aggregation Dynamically Weighted Mean and Weighted Normalized Aggregation have similar windows
Combination: calculation type dynamically weighted mean and weighted normalized aggregation. Dynamically Weighted Mean and Weighted Normalized Aggregation have similar windows.
Combination: new combinable calculation type
Combination: new combinable calculation type In this example you use the Combinable type Click New to create a new combinable KQI Model
Combination: new combinable calculation type. In this example you use the Combinable type. Click New to create a new combinable KQI model.
Combination details
Combination details Enter Latency as the Variable Name Open Select a KQI Model window by clicking the ellipses (…) button Highlight IPVPN_PM_Enterprise_Latency Click OK You can show a specific KQI category by selecting from the pull-down menu You can find a KQI model by typing a search term and clicking Find
Combination details. Enter Latency as the Variable Name. Open the Select a KQI Model window by clicking the ellipses (…) button. Highlight IPVPN_PM_Enterprise_Latency. Click OK. You can show a specific KQI category by selecting from the pull-down menu. You can find a KQI model by typing a search term and clicking Find.
Combination details: weight and temporal aggregation
Combination details: weight and temporal aggregation Enter Weight 1 Weight depends on several variables and the importance of each variable All weights must total 1 Select Sum from the Temporal Aggregation menu Temporal aggregation is only available if you selected the Is This Model Periodic check box
Combination details: weight and temporal aggregation. Enter Weight 1. Weight depends on several variables and the importance of each variable. All weights must total 1. Select Sum from the Temporal Aggregation menu. Temporal aggregation is only available if you selected the Is This Model Periodic check box.
Combination: finish details
Combination: finish details Click OK Note that Resource Aggregation is available if aggregation is to be performed across multiple KQIs in the same KQI model
Combination: finish details. Click OK. Note that Resource Aggregation is available if aggregation is to be performed across multiple KQIs in the same KQI model.
Combination: even weight, edit, and delete
Combination: even weight, edit, and delete Highlight Latency You can evenly weight multiple KQIs by clicking Even Weight You can edit the KQI by clicking Edit You can delete the KQI by clicking Delete
Combination: even weight, edit, and delete. Highlight Latency. You can evenly weight multiple KQIs by clicking Even Weight. You can edit the KQI by clicking Edit. You can delete the KQI by clicking Delete.
Combination: formula
Combination: formula Click Edit to start Formula Editor Formula options are not available if you selected Rollup Only in the Calculation Type menu
Combination: formula. Click Edit to start Formula Editor. Formula options are not available if you selected Rollup Only in the Calculation Type menu.
Combination: formula editor save, cancel, cut, copy and paste
Combination: formula editor save, cancel, cut, copy and paste You can save, cancel, cut, copy, or paste by clicking the icons or using the File and Edit menus
Combination: formula editor save, cancel, cut, copy and paste. You can save, cancel, cut, copy, or paste by clicking the icons or using the File and Edit menus.
Combination: formula editor components
Combination: formula editor components The window on the left of the Formula Editor displays standard formula components available for building formulas Groups of components are patterns, variables, functions, and predicates
Combination: formula editor components. The window on the left of the Formula Editor displays standard formula components available for building formulas. Four groups of components are patterns, variables, functions, and predicates.
Combination: formula editor test
Combination: formula editor test Double-click Variable Sum to sum all the available variables to the formula Click the Test icon to test the formula
Combination: formula editor test. Double-click Variable Sum to sum all the available variables to the formula. Click the Test icon to test the formula.
Combination: formula editor formula test
Combination: formula editor formula test Click Calculate to get the result of the formula Click Close to return to Formula Editor
Combination: formula editor formula test. Click Calculate to get the result of the formula. Click Close to return to Formula Editor.
Combination: formula editor save formula
Combination: formula editor save formula Click Save to save the formula and exit
Combination: formula editor save formula. Click Save to save the formula and exit.
Combination: combination weight
Combination: combination weight Combination Weight menu contains the options None, Constituent Value, and Constituent Weight None has no dynamic weight computed Constituent Value computes dynamic weight based on a value of a constituent of the KQI model Constituent Weight computes dynamic weight based on a weight of a constituent of the KQI model
Combination: combination weight. The Combination Weight menu contains three options: None, Constituent Value, and Constituent Weight. None has no dynamic weight computed. Constituent Value computes dynamic weight based on a value of a constituent of the KQI model. Constituent Weight computes dynamic weight based on a weight of a constituent of the KQI model.
Combination: weight source
Combination: weight source Weight Source is the KQI model selected to compute the constituent value and constituent weight Weight Source is disabled for a Combination Weight of None
Combination: weight source. Weight Source is the KQI model selected to compute the constituent value and constituent weight. Weight Source is disabled for a Combination Weight of None.
Finish combination
Finish combination Select a Combination Weight of None Click Next
Finish combination. Select a Combination Weight of None. Click Next to finish the Combination Weight section.
Combination: new dynamically weighted mean calculation type
Combination: new dynamically weighted mean calculation type Dynamically Weighted Mean and Weighted Normalized Aggregation have similar windows You can click Add to select a KQI model
Combination: new dynamically weighted mean calculation type. Dynamically Weighted Mean and Weighted Normalized Aggregation have similar windows. You can click Add to select a KQI model. Dynamically Weighted Mean is used in this example.
Combination: dynamically weighted mean select a KQI model
Combination: dynamically weighted mean select a KQI model Create KQI models with units and resource matching the KQI Highlight IPVPN_PM_Enterprise_Latency Click OK You can show a specific KQI category by selecting from the pull-down menu You can find a KQI model by typing a search term and clicking Find
Combination: dynamically weighted mean select a KQI model. In this example you create KQI models with units and resource matching the KQI. Highlight IPVPN_PM_Enterprise_Latency. Click OK. You can show a specific KQI category by selecting from the pull-down menu. You can find a KQI model by typing a search term and clicking Find.
Combination: finish dynamically weighted mean
Combination: finish dynamically weighted mean Click Next
Combination: finish dynamically weighted mean. Click Next to finish the Dynamically Weighted Mean section.
Rollup
Rollup Select Produce rollup kqi model
Rollup. Select the Produce rollup kqi model check box to produce a rollup kqi model.
Rollup: aggregation formula
Rollup: aggregation formula Select Sum from the Aggregation Formula menu
Rollup: aggregation formula. Select Sum from the Aggregation Formula menu.
Finish creating custom KQI model
Finish creating custom KQI model Click Finish
Finish creating custom KQI model. Click Finish to finish creating a custom KQI model.
View, test, and validate created custom KQI model
View, test, and validate created custom KQI model Highlight the newly created KQI Model You can click Test and Validate to test and validate the newly created KQI Model
View, test, and validate created custom KQI model. Highlight the newly created KQI Model. You can click Test and Validate to test and validate the newly created KQI model.
KQI test and validation
KQI test and validation Test and validate your results Click Close
KQI test and validation. Test and validate your results. Click Close.
Training roadmap for IBM Tivoli Netcool Service Quality Manager
Training roadmap for IBM Tivoli Netcool Service Quality Manager http://www.ibm.com/software/tivoli/education/edu_prd.html
Training roadmap for IBM Tivoli Netcool Service Quality Manager. You can see the training roadmap for IBM Tivoli Netcool Service Quality Manager by going to the URL listed on the slide.
Summary
Summary You should now be able to: Create a key quality indicator category Create a key quality indicator
Summary. You should now be able to create a key quality indicator category and create a key quality indicator.
Feedback
Feedback Your feedback is valuable You can help improve the quality of IBM Education Assistant content to better meet your needs by providing feedback. Did you find this module useful? Did it help you solve a problem or answer a question? Do you have suggestions for improvements? Click to send e-mail feedback: mailto:iea@us.ibm.com?subject=Feedback_about_kqi_creation.ppt This module is also available in PDF format at: ../kqi_creation.pdf
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