IBM Education Assistant
IBM TivoliŽ NetcoolŽ Service Quality Manager
 
 
IEA
 
Description
 
IBM Tivoli Netcool Service Quality Manager combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality. It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer's perspective.
 
Link Return to main page for Netcool Service Quality Manager
 
 
Educational content for

other IBM products
Information Management
Lotus
Rational
Tivoli
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Systems and servers




 All presentations for Netcool Service Quality Manager
 
 
 Provisioning the Service Quality Manager - SLA template creation
4 min Flash presentation with sound Flash presentation with sound  Presentation PDF649K  
 Provisioning the Service Quality Manager - SLA creation
10 min Flash presentation with sound Flash presentation with sound  Presentation PDF1.3M  
 Provisioning the Service Quality Manager - Custom KQI creation
10 min Flash presentation with sound Flash presentation with sound  Presentation PDF1.3M  
 Provisioning the Service Quality Manager - Service Quality Manager user management
5 min Flash presentation with sound Flash presentation with sound  Presentation PDF1.1M  
 Provisioning the Service Quality Manager - Service Quality Manager Web user function
7 min Flash presentation with sound Flash presentation with sound  Presentation PDF1.8M  
 Provisioning the Service Quality Manager - Service Quality Manager client user function
13 min Flash presentation with sound Flash presentation with sound  Presentation PDF1.9M  
 Provisioning the Customer Experience Manager - Customer Experience Manager User management
4 min Flash presentation with sound Flash presentation with sound  Presentation PDF821K  
 Provisioning the Customer Experience Manager - SLO creation
7 min Flash presentation with sound Flash presentation with sound  Presentation PDF1.5M  
 Provisioning the Customer Experience Manager - User function overview
9 min Flash presentation with sound Flash presentation with sound  Presentation PDF1.9M  


  Icon key
 
Audio Includes audio (items without audio might have audio added in the future)
PresentationA technical overview that provides background on a topic (Adobe Flash Player)
DemoA guided demonstration that shows how to complete a specific task (Adobe Flash Player)
Tutorial Step by step instructions to follow for completing a task
PDFPDF format (Adobe Acrobat Reader)
ZIPZIP format (use WinZip or a similar program)
Other Additional reading material






Time  Last updated: Tue, 21 Sep 2010 10:06:35 CDT
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2010 4.1 Alarm Monitor CEM GUI creation Customer Experience function Gallery information Key quality indicator KQI KQI Analyzer management Manager Netcool overview product Provisioning Quality Service service level agreement Service level agreement SLA SLA Monitor SLO SQM Client User Function SQM Web User Function template Template Tivoli Tivoli Netcool Service Quality Manager User management V4.1 Web Monitor