IBM Tivoli TrainingNetcool Service Quality Manager 4.1 IBM Tivoli Training Netcool Service Quality Manager 4.1 Service level agreement template creation IBM Tivoli Training NetcoolŽ Service Quality Manager 4.1, Service level agreement template creation. Assumptions Assumptions You have Netcool Service Quality Manager 4.1 installed and running You are a user with access to Service Quality Manager and SLA Template Management roles The assumptions made are that you have Netcool Service Quality Manger 4.1 installed and running and that you are a user with access to Service Quality Manager and an SLA Template Management Role. Objectives Objectives Upon completion of this module, you should be able to: Create a service level agreement template Upon completion of this module, you should be able to create a Service Level Agreement template. Starting SLA provisioning Starting SLA provisioning Click SLA Provisioning on the shortcut bar Starting at the welcome page, click SLA Provisioning on the shortcut bar. Select SLA templates Select SLA templates Click SLA Templates Click SLA Templates in SLA Provisioning. Create SLA template Create SLA template Highlight a folder and click Create Template or right-click a folder and select Create Template In the SLA Templates window, highlight a folder and click Create Template, or right-click the folder you want to contain your SLA template and select Create Template. General: Name and description General: Name and description Enter a name and, if you want, a description (A description is optional) You must enter the name of the template, for example, Wireless Services. Entering a description is optional. General: Service name General: Service name Enter a service name or click Browse to select a service name Note: You can type the name of the service model. If the service model is not provisioned, the service model will not be displayed in the Clause Editor Click Browse to select a service name from a new window. Note that you can type the name of the service model, but if the service model is not provisioned, the service model will not be displayed in the Clause Editor, and you must add clauses manually. General: Service model General: Service model Expand folders, select Service Model, and click OK You can expand Service Model categories. Expand COTS_IPVPN_PM. Select the COTS_IPVPN_PM service model and click OK. Finish general Finish general Click Next Click Next to finish the General section of SLA template creation. Schedule: Add Schedule: Add Click Add to add a peak schedule Note: You can add off peak or standard schedules by clicking the Off Peak and Standard tabs Click Add to add a peak schedule to your SLA template. Note that you can add off peak or standard schedules by clicking the Off Peak and Standard tabs. Schedule: Holiday and weekdays Schedule: Holiday and weekdays You can include or exclude public holidays You can include Working Days, the Week-end, the Full Week, or specific weekdays You can include or exclude public holidays to your SLA template by selecting Include Holidays or Exclude Holidays in the Public Holidays section. You can include Working Days, Weekend, Full Week or specific weekdays to your SLA template. Select Working Days, Weekend or Full Week by clicking the Working Days, Weekend or Full Week buttons. Select specific days by selecting Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday in the Weekdays section. Schedule: Add specific days Schedule: Add specific days You can include or exclude specific days from the schedule Click the calendar icon to select dates from a calendar, select day to include or exclude, and click OK You can add specific days to include and exclude from the schedule of your SLA template by clicking the calendar icons, selecting a day to include or exclude, and clicking OK. Schedule: Delete specific days Schedule: Delete specific days You can delete specific days to include and exclude from the schedule Highlight the day to delete and click the Delete icon You can delete specific days to include and exclude from the schedule of your SLA template by highlighting the day to delete and clicking the delete icon. Schedule: Day time coverage Schedule: Day time coverage You can select the day time coverage by highlighting a block of time on the slider bar, or picking a Start and End time from the pull-down menus Click the Add Time icon to choose the selected time, which turns blue Click the Delete Time icon to change your selection Click OK You can select the day time coverage by highlighting a block of time on the slider bar or picking the Start and End time from the pull-down menus. You can click the Add Time icon to choose the selected time, which turns blue. You can click the Delete Time icon to change your selection. Click OK. Finish schedule Finish schedule Click Next Make sure that there is a time period reported. In this example the time period is 8:00 A.M. to 5:00 P.M. If there is no time period shown, click the Add button and click the Add Time icon, which is shaped like a clock. Click Next to finish the schedule section of SLA template creation. Clauses Clauses Click Finish to accept clauses Note: You can edit the clauses by clicking Edit Click Finish to finish the clause section of SLA template creation and create your SLA. Note that you can edit the clauses by clicking Edit. If the model initially chosen is not provisioned, there will be no clauses, and you will have to add the clauses manually. View SLA template View SLA template You can see your newly created SLA template in the Explorer window You can see your newly created SLA template in the Explorer window. Summary Summary You should now be able to: Create a service level agreement template You should now be able to create a service level agreement template. Training roadmap for IBM Tivoli Netcool Service Quality Manager Training roadmap for IBM Tivoli Netcool Service Quality Manager http://www.ibm.com/software/tivoli/education/edu_prd.html You can see the training roadmap for Netcool Service Quality Manager by going to http://www.ibm.com/software/tivoli/education/edu_prd.html. Trademarks