IBM Tivoli Netcool Service Quality Manager 4.1Customer experience manager user management IBM Tivoli Netcool Service Quality Manager 4.1 Customer experience manager user management IBM® Tivoli® Netcool® Service Quality Manager 4.1: Customer experience manager user management. This training module is for Tivoli Netcool Service Quality Manager 4.1 customer experience manager user management. Assumptions Assumptions You have Tivoli Netcool Service Quality Manager 4.1 installed and running You have Tivoli Netcool Customer Experience Manager 4.1.2 installed and running You are a user with administrative access to Tivoli Netcool Service Quality Manager Assumptions. The assumptions are that you have Tivoli Netcool Service Quality Manager 4.1 and Tivoli Netcool Customer Experience Manager 4.1.2 installed and running and that you are a user with administrative access to Tivoli Netcool Service Quality Manager. Objectives Objectives Upon completion of this module, you should be able to: Create users Manage users Objectives. Upon completion of this module, you should be able to create users, and manage users. Users and passwords Users and passwords Click the Users and Passwords icon in the Application Discoverer window Users and Passwords. Click the Users and Passwords icon in the Application Discoverer window. Login Login Enter a user name and password with an admin role Select admin Click the login button Login. Enter a user name and password with an admin role. Select admin. Click the login button. Welcome page Welcome page You can create a new user, manage existing users, or log out from the welcome page Click the create new user link Welcome page. You can create a new user, manage existing users, or log out from the welcome page. Click the create new user link. Create new user page Create new user page You can enter name, user ID, e-mail, roles, password, and description information on the create new user page Create new user page. You can enter name, user ID, e-mail, roles, password, and description information on the create new user page. Name, user ID, e-mail, password, and description Name, user ID, e-mail, password, and description Enter the name John Smith Enter user ID jsmith Enter the e-mail address jsmith@ibm.com Enter and confirm a password Enter the description Example user Name, user ID, e-mail, password, and description. Enter the name John Smith. Enter user ID jsmith. Enter the e-mail address jsmith@ibm.com. Enter and confirm a password. Enter the description Example user. Tivoli Netcool customer experience manager user roles Tivoli Netcool customer experience manager user roles You can select user roles The user roles associated with Tivoli Netcool customer experience manager are shown selected Tivoli Netcool Customer Experience Manager user roles. You can select user roles. The user roles associated with Tivoli Netcool Customer Experience Manager are shown selected. CEM analysis CEM analysis The CEM Analysis user role can access CEM cellular analysis from customer experience management CEM Analysis. The CEM Analysis user role can access CEM Cellular Analysis from Customer Experience Management. CEM SLO monitor CEM SLO monitor The CEM SLO Monitor user role can access the service level objective monitor from customer experience management CEM SLO Monitor. The CEM SLO Monitor user role can access Service Level Objective Monitor from Customer Experience Management. CEM SLO management CEM SLO management The CEM SLO Management user role can access service level objective management from customer experience management CEM SLO Management. The CEM SLO Management user role can access Service Level Objective Management from Customer Experience Management. Service Quality Manager user management role Service Quality Manager user management role The Service Quality Manager user management user role is selected The Service Quality Manager user management user role can create, delete, and update names and passwords of users Service Quality Manager User Management role. The Service Quality Manager User Management user role is selected. The Service Quality Manager User Management user role can create, delete, and update names and passwords of users. Create user Create user Select Tivoli Netcool customer experience manager user roles without administrative privileges Click the create user button Create user. Select Tivoli Netcool Customer Experience Manager user roles without admin privileges. Click the create user button. Successfully created user Successfully created user A confirmation message is displayed when the user is successfully created Successfully created user. A confirmation message is displayed when the user is successfully created. Manage users Manage users Click the manage users link Manage users. Click the manage users link. User summary User summary The User summary page displays users, user IDs, and user roles User summary. The User summary page displays users, user IDs, and user roles. User summary: Role filter User summary: Role filter You can display users with a particular user role User summary: Role Filter. You can display users with a particular user role. User summary: Modify user User summary: Modify user You can modify a user by clicking the modify user icon Click the modify user icon User summary: modify user. You can modify a user by clicking the modify user icon. Click the modify user icon. Modify user Modify user You can edit name, e-mail, roles, password, and description information You can lock the user You can set the number of login retries for the user You can delete the user Click the update button Modify user. You can edit name, e-mail, roles, password, and description information. You can lock the user. You can set the number of login retries for the user. You can delete the user. Click the update button. Successfully updated user Successfully updated user A confirmation message is displayed when the user is successfully updated Successfully updated user. A confirmation message is displayed when the user is successfully updated. Logout Logout Click the logout link to terminate the session Logout. Click the logout link to terminate the session. Login Login Click the login link to log in with the newly created user Login. Click the login link to log in with the newly created user. Summary Summary You should now be able to: Create users Manage users Summary. You should now be able to create users, and manage users. Training roadmap for IBM Tivoli Netcool Service Quality Manager Training roadmap for IBM Tivoli Netcool Service Quality Manager www.ibm.com/software/tivoli/education/edu_prd.html Training roadmap for IBM Tivoli Netcool Service Quality Manager. You can see the training roadmap for IBM Tivoli Netcool Service Quality Manager by going to the URL listed on the slide. Feedback Feedback Your feedback is valuable You can help improve the quality of IBM Education Assistant content to better meet your needs by providing feedback. Did you find this module useful? Did it help you solve a problem or answer a question? Do you have suggestions for improvements? Click to send e-mail feedback: mailto:iea@us.ibm.com?subject=Feedback_about_cem_user_management.ppt This module is also available in PDF format at: ../cem_user_management.pdf You can help improve the quality of IBM Education Assistant content by providing feedback. Trademarks