IBM Tivoli Netcool Service Quality Manager V4.1Service Quality Manager administrative function IBM Tivoli Netcool Service Quality Manager V4.1 Service Quality Manager administrative function IBM Tivoli® Netcool® Service Quality Manager V4.1: Service Quality Manager administrative function. This training module is for the Tivoli Netcool Service Quality Manager version 4.1 administrative function. Assumptions Assumptions You have Tivoli Netcool Service Quality Manager 4.1 installed and running You are a user with access to: Service Quality Manager with SLA Template Management SLA Provisioning Party Management Service Quality Manager User Management Service Quality Management Audit SQM Modeling Service Modeling roles Assumptions. The assumptions are that you have Tivoli Netcool Service Quality Manager 4.1 installed and running. You must also be a user with access to Service Quality Manager with SLA Template Management, SLA Provisioning, Party Management, Service Quality Manager User Management, Service Quality Management Audit, SQM Modeling, and Service Modeling roles. Objectives Objectives After you complete this module, you should be able to navigate Service Quality Manager administrative functions, including: Service Quality Manager user management Party management SLA template management SLA creation Services resources SQM modeling Service modeling SQM audit Objectives. After you complete this module, you should be able to navigate Service Quality Manager administrative functions, including Service Quality Manager user management, party management, SLA template management, SLA creation, services resources, SQM modeling, service modeling, and SQM audit. Service Quality Manager, user management Service Quality Manager, user management Service Quality Manager user management. Refer to the Service Quality Manager, user management IBM Education Assistant module for further information about user management. Service Quality Manager Client Service Quality Manager Client Service Quality Manager client. Double-click the Service Quality Manager Client icon in the Application Discoverer window. Login Login Login. Enter your user ID and password to log in. Click Login. SLA provisioning SLA provisioning SLA provisioning. SLA provisioning includes Parties, SLA Templates and SLAs. Click Parties. Create new parties category Create new parties category Create new parties category. Click New. Click Category. Use New Category as the name for the new category. Click OK. Category contents Category contents Category contents. Expand External, Internal, New Category, and Third Party to see companies, departments and people associated with the categories. Highlight New Category to add new parties to New Category. Party types Party types Party types. Click New. There are three different party types. The party types include Company, Department, and Person. Click Company. Creating a company party: General Details Creating a company party: General Details Creating a company party: General details. Enter customer name Company AAA. Enter optional description west coast customer. Select the organizational relationship External. Click Next. Creating a company party: Contact Details Creating a company party: Contact Details Creating a company party: Contact Details. You can add contacts. Click Add. Enter contact name John Smith. You must enter at least an email address, telephone number, or mobile number. Enter email address jsmith@aaa.com. Enter telephone number 972-123-4567. Enter mobile number 214-987-6543. Additional Info is optional. Enter the additional info 1st shift manager. You must select at least one responsibility. Select Contract. Click OK. Click Next. Creating a company party: Location/Telephone Creating a company party: Location/Telephone Creating a company party: Location/Telephone. You can enter optional address, telephone number, and fax information. Click Finish. Creating a department party Creating a department party Creating a department party. Click New. Click Department. Creating a department party: Department Details Creating a department party: Department Details Creating a department party: Department Details. Enter department name AAA Help Desk. Enter optional company name Customer AAA. Enter optional description Customer AAA help desk. Select the organizational relationship External. Click Next. Creating a department party: Finish department party Creating a department party: Finish department party Creating a department party: Finish department party. You can add contacts. Click Next. You can add location or telephone information. Click Finish. Creating a person party Creating a person party Creating a person party. Click New. Click Person. Creating a person party: General Details Creating a person party: General Details Creating a person party: General Details. Enter name John Smith. Enter optional role 1st shift manager. Select the organizational relationship External. Click Next. Creating a person party: Finish person party Creating a person party: Finish person party Creating a person party: Finish person party. You can add contacts. Click Next. You can add personal information. Click Finish. Party details and contacts Party details and contacts Party details and contacts. You can view party details and contacts by selecting a party and clicking the Details or Contacts tab. Modify a party Modify a party Modify a party. You can modify a company, department, or person by selecting the party and clicking Modify. You can edit information associated with the party. Moving a party Moving a party Moving a party. You can move a party to a different category. Select party Customer AAA. Select Third Party. Click OK. Customer AAA is moved to Third Party. Deleting a party Deleting a party Deleting a party. You can delete a party. Select Customer AAA. Click Delete, Click Yes. SLA templates SLA templates SLA templates. Refer to the Service Quality Manager SLA template creation IBM Education Assistant module for further information about SLA template creation. SLA creation SLA creation SLA provisioning. Refer to the Service Quality Manager SLA creation IBM Education Assistant module for further information about SLA creation. Services resources Services resources Services resources. Click Services Resources. Expand Resource Types to see the technology categories. The technology categories are shown. Expand Customer. Resource Types Resource Types Resource types. The Resource Types are shown. Click Subscriber to see the subscriber resources. Right-click Subscriber and click Properties… Resource properties Resource properties Resource properties. The resource properties are shown. Click OK. Creating a resource Creating a resource Creating a resource. Right-click Subscriber. Click Create Resource... Creating a resource: Name and description Creating a resource: Name and description Creating a resource: Name and description. Enter the resource name Subscriber 1. Enter the resource description Example subscriber. Click Next. Creating a resource: Alias Creating a resource: Alias Creating a resource: Alias. Click New. Enter the resource alias 1st Subscriber. Select the data source type any from the menu. Click OK. You can click Delete to delete the alias. Click Finish. Modifying a resource Modifying a resource Modifying a resource. Right click Subscriber 1. Click Modify. You can change the resource description. Click Next. You can add a new alias or delete an alias. Click Finish. Deleting a resource Deleting a resource Deleting a resource. Right-click Subscriber 1. Click Delete. Click Yes to delete the resource. Creating a resource group Creating a resource group Creating a resource. Right-click Subscriber. Click Create Resource Group... Creating a resource group: Name and description Creating a resource group: Name and description Creating a resource group: Name and description. Enter the resource name Subscriber Group 1. Enter the resource description Example Subscriber Group. Click Next. Creating a resource group: Resources Creating a resource group: Resources Creating a resource group: Resources. You can select possible resources to be contained resources, or make all possible resources into contained resources using the appropriate icons. You can select individual or all contained resources to be moved back to possible resources. Click Finish. Modifying a resource group Modifying a resource group Modifying a resource group. Right-click Subscriber Group 1. You can change the resource group description. Click Next. You can change the possible and contained resources. Click Finish. Deleting a resource group Deleting a resource group Deleting a resource group. Right-click Subscriber Group 1. Click Delete. Click Yes to delete the resource. Find facility Find facility Find facility. Right-click Subscriber. Click Find… You can enter user label, description, time zone, and geographic information to search. Enter default in the Description field. Click Find Now. You can click New Search to start a new search. Double-click the found resource to see the resource properties. The resource properties are shown in the groups, geographic information, references, name, aliases, tags, and creator tabs. Click OK. SQM modeling: KQI creation SQM modeling: KQI creation SQM modeling: KQI creation. Refer to the Service Quality Manager KQI creation IBM Education Assistant module for further information about KQI creation. Service Models Service Models Service Models. Click Service Models. Expand Service Model Categories to see the service model categories. Select the COTS_IPVPN_PM category to see the service models for the service model category in the right pane. Expand the COTS_IPVPN_PM category to see the service models for the service model category. Select the COTS_IPVPN_PM service model to see the service model, details, and attributes in the tabs. Expand the COTS_IPVPN_PM service model to see the service model elements. Select Enterprise to see the details, attributes, and KQI model filter in the tabs. Creating a service model category Creating a service model category Creating a service model category. Click the COTS_IPVPN_PM service model category. Click New. Click Category. You can enter a name for your new category. Click OK. Deleting, pasting, renaming, and moving a service model category Deleting, pasting, renaming, and moving a service model category Deleting, pasting, renaming, and moving a service model category. You can delete, paste, rename, and move service model categories. You can paste copied service models to the current service model category. Click Delete. You can delete the service model category. Click No. Click Paste. You can paste a copy of a service model. Click OK. Click Rename. You can change the name of the service model category. Click Cancel. Click Move. You can move the service model category. Click Cancel. You can also right-click the service model category to perform the delete, paste, rename, and move tasks. Creating a service model Creating a service model Creating a service model. Click Service Model from the New list or right-click New Category. Click New; then click Service Model. Service model general information Service model general information Service model general information. Enter the name New_COTS. Enter the description Example service model. Click the ellipses (…) to select an icon. You can select from the icon categories using the Category list. Click Select to select the mobile telephone icon. Click Next. Deleting, copying, pasting, modifying, locking, and unlocking a service model Deleting, copying, pasting, modifying, locking, and unlocking a service model Deleting, copying, pasting, modifying, locking, and unlocking a service model. You can delete, copy, paste, modify, lock, and unlock service models. Click Delete. You can delete the service model. Click No. Click Copy to copy the service model. You can paste a copy of a service model or service model element by clicking Paste. Click Modify to modify the service model. You can change the description or image of the service model. Click Next. You can create, modify or delete attributes. Click Finish. You can lock and unlock the visual editor by clicking Unlock Visual Editor or Lock Visual Editor. You can also right-click the service model to perform the delete, copy, paste, modify, lock, and unlock tasks. Service element categories Service element categories Service element categories. Service elements can be shown for a service model. Expand the COTS_IPVPN_PM service model to see service elements. Service elements are listed by category. Expand Service Element Categories. Expand COTS_IPVPN_PM to view service elements. Creating a service element Creating a service element Creating a service element. Select the COTS_IPVPN_PM service model. Click Local Service Element from the New list or right-click COTS_IPVPN_PM; click New; then click Local Service Element. Service element general information Service element general information Service element general information. Enter the name Example service element. Enter the description example. Click the ellipses (…) to select an icon. You can select from the icon categories using the Category list. Click Select to select the mobile telephone icon. Click the ellipses (…) to select a background color. Click Cancel. Click Next. Service element additional information: Create and modify Service element additional information: Create and modify Service element additional information: Create and modify. Click New to create a new attribute. Enter the name Customer. Enter the value 1. Click OK. You can modify attributes. Click the Customer attribute. Click Modify. Change the value to 2. Click OK. Service element additional information: Delete Service element additional information: Delete Service element additional information: Delete. Click Delete to delete the attribute. Click Next. Service element KQI model selection Service element KQI model selection Service element KQI model selection. Click Modify to modify the KQI selection. You can filter by category by selecting a category from the Category list. You can filter the KQI names shown by entering filter text. You can select a KQI model by selecting a model and clicking the right-arrow icon. Select IPVPN_PM_Enterprise_Jitter and click the right-arrow icon. You can remove KQI models by selecting a KQI model and clicking the left arrow. Click the KQI Filters tab to see KQI filters. Service element KQI model selection: KQI filters Service element KQI model selection: KQI filters Service element KQI model selection: KQI filters. The KQI filters tab is shown. Enter the filter Enterprise. All KQI models filtered are show in the filter preview. Click Add to add the filter. Expand Enterprise to see all KQI models that meet the defined filter. You can delete the filter by clicking Delete. Click OK. Service element KQI model selection: Finish service element creation Service element KQI model selection: Finish service element creation Service element KQI model selection: Finish service element creation. Click Finish to finish KQI model selection. The new service element is shown. Deleting, copying, and modifying a service element Deleting, copying, and modifying a service element Deleting, copying, and modifying a service element. You can delete, copy, and modify service elements. Click Delete. You can delete the service element. Click No. Click Copy to copy the service element. You can paste a copy of a service model element to a service model. Click Modify to modify the service element. You can change the description, image, or background color of the service element. Click Next. You can create, modify, or delete attributes. Click Next. You can modify KQI names and filters. Click Finish. You can also right-click the service model to perform the delete, copy, and modify. Audit manager Audit manager Audit manager. Click Audit in the Auditing pane. Select All to see all audit records. You can sort audit records by clicking the property to sort. Help Help Help. You can view help by clicking the Help menu. Click Online Help to view online help. Online help is shown. Summary Summary You should now be able to navigate Service Quality Manager administrative functions, including: Service Quality Manager user management Party management SLA template management SLA creation Services resources SQM modeling Service modeling SQM audit Summary. You should now be able to navigate Service Quality Manager administrative functions, including Service Quality Manager user management, party management, SLA template management, SLA creation, services resources, SQM modeling, service modeling, and SQM audit. Training roadmap for IBM Tivoli Netcool Service Quality Manager Training roadmap for IBM Tivoli Netcool Service Quality Manager http://www.ibm.com/software/tivoli/education/edu_prd.html Training roadmap for IBM Tivoli Netcool Service Quality Manager. You can see the training roadmap for IBM Tivoli Netcool Service Quality Manager by going to the URL shown on the slide. Feedback Feedback Your feedback is valuable You can help improve the quality of IBM Education Assistant content to better meet your needs by providing feedback. Did you find this module useful? Did it help you solve a problem or answer a question? Do you have suggestions for improvements? Click to send email feedback: mailto:iea@us.ibm.com?subject=Feedback_about_sqm_admin_function.ppt This module is also available in PDF format at: ../sqm_admin_function.pdf You can help improve the quality of IBM Education Assistant content by providing feedback. Trademarks