IBM Education Assistant
IBM TivoliŽ NetcoolŽ Service Quality Manager
 
 
IEA
 
Description
 
IBM Tivoli Netcool Service Quality Manager combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality. It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer's perspective.
 
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Educational content for

other IBM products
Information Management
Lotus
Rational
Tivoli
WebSphere
Systems and servers


 Tivoli Netcool Service Quality Manager
 
 
Link V4.1
 
Link Provisioning the Service Quality Manager
 
Link Provisioning the Customer Experience Manager




  Additional resources
 
 linkTivoli Netcool Service Quality Manager product information
 linkTivoli Netcool Service Quality Manager information center
 linkTivoli Media Gallery


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Time  Last updated: Tue, 21 Sep 2010 10:06:30 CDT
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2010 4.1 Alarm Monitor CEM GUI creation Customer Experience function Gallery information Key quality indicator KQI KQI Analyzer management Manager Netcool overview product Provisioning Quality Service service level agreement Service level agreement SLA SLA Monitor SLO SQM Client User Function SQM Web User Function template Template Tivoli Tivoli Netcool Service Quality Manager User management V4.1 Web Monitor