Service Quality Manager Web user function IBM Tivoli Netcool Service Quality Manager V4.1 Service Quality Manager Web user function IBM TivoliŽ NetcoolŽ Service Quality Manager 4.1: Service quality manager Web user function. This training module is for the Tivoli Netcool Service Quality Manager 4.1 service quality manager Web user function. Assumptions Assumptions You have Tivoli Netcool Service Quality Manager 4.1 installed and running You are a user with access to Service Quality Manager and SLA Web Monitoring Assumptions. The assumptions are that you have Tivoli Netcool Service Quality Manager 4.1 installed and running. You must also be a user with access to Service Quality Manager and SLA Web Monitoring. Objectives Objectives Upon completion of this module, you should be able to navigate Service Quality Manager Web user functions Objectives. Upon completion of this module, you should be able to navigate Service Quality Manager Web user functions. Service quality manager Web portal Service quality manager Web portal Click the Service Quality Manager Web Portal icon in the Application Discoverer window Service quality manager Web portal. Click the Service Quality Manager Web Portal icon in the Application Discoverer window. Login Login Enter your user ID and password to log in Login. Enter your user ID and password to log in. Service quality manager Service quality manager Expand Service Quality Manager Service quality manager. Expand Service Quality Manager. SLA Web monitor SLA Web monitor Click SLA Web Monitor SLA Web monitor. Click SLA Web Monitor. Hide navigation menu Hide navigation menu Click the Hide Navigation button Hide navigation menu. Click the Hide Navigation button. SLA monitor tabs SLA monitor tabs SLA Monitor contains five tabs: SLA Monitor, Parties, SLAs, Discover SLAs, and Help Click the Discover SLAs tab to discover SLAs SLA monitor tabs. SLA Monitor contains the five tabs: SLA Monitor, Parties, SLAs, Discover SLAs, and Help. Click the Discover SLAs tab to discover SLAs. Discover SLAs tab Discover SLAs tab Expand Parties Expand Third Party Expand Customer xyz Click COTS_IPVPN_metrics Discover SLAs tab. Expand Parties. Expand Third Party. Expand Customer xyz. Click COTS_IPVPN_metrics. Add and remove SLAs and save current configuration Add and remove SLAs and save current configuration Click Add to add an SLA You can click Remove to remove the selected SLA Click Save to save the current configuration Add and remove SLAs and save current configuration. Click Add to add an SLA. You can click Remove to remove the selected SLA. Click Save to save the current configuration. SLA monitor tab SLA monitor tab Click the SLA Monitor tab Expand Third Party SLAs SLA monitor tab. Click the SLA Monitor tab. Expand Third Party SLAs. SLA monitor tab: view SLA SLA monitor tab: view SLA Expand Customer xyz Double-click COTS_IPVPN_metrics to view the SLA service data tabs SLA monitor tab: view SLA. Expand Customer xyz. Double-click COTS_IPVPN_metrics to view the SLA service data tabs. SLA monitor tab: general service data tab SLA monitor tab: general service data tab The General service data tab shows current and historical general data Click the Clauses tab SLA monitor tab: general service data tab. The General service data tab shows current and historical general data. Click the Clauses tab. SLA monitor tab: clauses service data tab SLA monitor tab: clauses service data tab The Clauses service data tab shows clause data Click IPVPN_PM_VPNLink_Jitter SLA monitor tab: clauses service data tab. The Clauses service data tab shows clause data. Click IPVPN_PM_VPNLink_Jitter. SLA monitor tab: clauses service data tab: resources and KQI model SLA monitor tab: clauses service data tab: resources and KQI model The clause resources are shown Click the KQI Model tab to see the KQI Model details Click the Rules tab SLA monitor tab: clauses service data tab: resources and KQI model. The clause resources are shown. Click the KQI Model tab to see the KQI Model details. Click the Rules tab. SLA monitor tab: clauses service data tab: rules SLA monitor tab: clauses service data tab: rules The clause rules are shown Click the Actions tab SLA monitor tab: clauses service data tab: rules. The clause rules are shown. Click the Actions tab. SLA monitor tab: actions service data tab SLA monitor tab: actions service data tab The clause actions are shown Click the Schedules tab SLA monitor tab: actions service data tab. The clause actions are shown. Click the Schedules tab. SLA monitor tab: schedules service data tab SLA monitor tab: schedules service data tab The clause schedules are shown Click the Variables tab SLA monitor tab: schedules service data tab. The clause schedules are shown. Click the Variables tab. SLA monitor tab: variables service data tab SLA monitor tab: variables service data tab The clause variables are shown Click the Assessment Intervals tab SLA monitor tab: variables service data tab. The clause variables are shown. Click the Assessment Intervals tab. SLA monitor tab: assessment intervals service data tab SLA monitor tab: assessment intervals service data tab The clause assessment intervals are shown Click the Reports tab SLA monitor tab: assessment intervals service data tab. The clause assessment intervals are shown. Click the Reports tab. SLA monitor tab: reports service data tab SLA monitor tab: reports service data tab The clause reports are shown You can click Refresh Reports to refresh the view Click View Report to see the report SLA monitor tab: reports service data tab. The clause reports are shown. You can click Refresh Reports to refresh the view. Click View Report to see the report. SLA management report SLA management report The report is shown as a PDF SLA management report. The report is shown as a PDF. SLA monitor tab: individual clause SLA monitor tab: individual clause Click the drill up icon Double-click the Individual clause for COTS_IPVPN_metrics SLA monitor tab: individual clause. Click the drill up icon. Double-click the Individual clause for COTS_IPVPN_metrics. SLA monitor tab: individual clauses SLA monitor tab: individual clauses Expand Individual Clauses Click IPVPN_PM_Enterprise_Jitter to see KQI Model details Expand IPVPN_PM_Enterprise_Jitter SLA monitor tab: individual clauses. Expand Individual Clauses. Click IPVPN_PM_Enterprise_Jitter to see KQI Model details. Expand IPVPN_PM_Enterprise_Jitter. SLA monitor tab: resource SLA monitor tab: resource Click ibm to see resource details Click the historical view icon to see the historical view SLA monitor tab: resource. Click ibm to see resource details. Click the historical view icon to see the historical view. SLA monitor tab: resource historical view SLA monitor tab: resource historical view You can change the time interval from the pull-down menu You can switch from graph representation to table representation Click the table representation icon to switch to table representation SLA monitor tab: resource historical view. You can change the time interval from the pull-down menu. You can switch from graph representation to table representation. Click the table representation icon to switch to table representation. SLA monitor tab: reports and return to previous view SLA monitor tab: reports and return to previous view You can click the reports icon to see reports when available Click the left arrow icon to return to the previous view SLA monitor tab: reports and return to previous view. You can click the reports icon to see reports when available. Click the left arrow icon to return to the previous view. SLA monitor tab: historical view and return to SLA view SLA monitor tab: historical view and return to SLA view You can click the historical view icon to return to the historical view Click the drill up icon to return to the SLA view SLA monitor tab: historical view and return to SLA view. You can click the historical view icon to return to the historical view. Click the drill up icon to return to the SLA view. SLA monitor tab: find SLA now SLA monitor tab: find SLA now Click Find to find an SLA Enter COTS as the search term You can select Match case and Exact match to match case and search for an exact match Click Find now SLA monitor tab: find SLA now. Click Find to find an SLA. Enter COTS as the search term. You can select Match case and Exact match to match case and search for an exact match. Click Find now. SLA monitor tab: search types SLA monitor tab: search types Double-click COTS_IPVPN_metrics to find the result You can start a new search by clicking New search Click Advanced search SLA monitor tab: search types. Double-click COTS_IPVPN_metrics to find the result. You can start a new search by clicking New search. Click Advanced search. SLA monitor tab: advanced search options SLA monitor tab: advanced search options You can filter by party and service by selecting the parties and services Click Close SLA monitor tab: advanced search options. You can filter by party and service by selecting the parties and services. Click Close. SLA monitor tab: SLA monitor options SLA monitor tab: SLA monitor options You can find the next SLA from your search by clicking Find next You can click Remove to remove the highlighted SLA You can click Refresh to refresh the view Click WebI Portal to view the WebI portal SLA monitor tab: SLA monitor options. You can find the next SLA from your search by clicking Find next. You can click Remove to remove the highlighted SLA. You can click Refresh to refresh the view. Click WebI Portal to view the WebI portal. SLA monitor tab: WebI portal SLA monitor tab: WebI portal The WebI portal is shown SLA monitor tab: WebI Portal. The WebI portal is shown. SLA monitor tab: go to parties tab SLA monitor tab: go to parties tab Click Parties to see the information on the Parties tab SLA monitor tab: go to parties tab. Click Parties to see the information on the Parties tab. Parties tab Parties tab Expand Parties Expand Third Party Click Customer xyz Parties tab. Expand Parties. Expand Third Party. Click Customer xyz. Parties tab: details, contacts, and associated SLAs Parties tab: details, contacts, and associated SLAs The Details tab shows General, History, Location Details, and Telephone Details Click the Contacts tab to see contact information Click the Associated SLAs tab to see associated SLAs Click the SLAs tab Parties tab: details, contacts and associated SLAs. The Details tab shows General, History, Location Details, and Telephone Details. Click the Contacts tab to see contact information. Click the Associated SLAs tab to see associated SLAs. Click the SLAs tab. SLAs tab SLAs tab Expand Parties Expand Third Party Click Customer xyz SLAs tab. Expand Parties. Expand Third Party. Click Customer xyz. SLAs tab: expand party SLAs tab: expand party You can view party details, contacts, and associated SLAs from the SLAs tab Expand Customer xyz Click COTS_IPVPN_metrics SLAs tab: expand party. You can view party details, contacts, and associated SLAs from the SLAs tab. Expand Customer xyz. Click COTS_IPVPN_metrics. SLAs tab: service data tabs SLAs tab: service data tabs The same service data tabs from the SLA monitor tab are shown Click Help SLAs tab: service data tab. The same service data tabs from the SLA monitor tab are shown. Click Help. SLAs tab: help tab SLAs tab: help tab The Help tab is shown SLAs tab: help tab. The Help tab is shown. Summary Summary You should now be able to navigate Service Quality Manager Web user functions Summary. You should now be able to navigate Service Quality Manager Web user functions. Training roadmap for IBM Tivoli Netcool Service Quality Manager Training roadmap for IBM Tivoli Netcool Service Quality Manager http://www.ibm.com/software/tivoli/education/edu_prd.html Training roadmap for IBM Tivoli Netcool Service Quality Manager. You can see the training roadmap for IBM Tivoli Netcool Service Quality Manager by going to the URL listed on the slide. Feedback Feedback Your feedback is valuable You can help improve the quality of IBM Education Assistant content to better meet your needs by providing feedback. Did you find this module useful? Did it help you solve a problem or answer a question? Do you have suggestions for improvements? Click to send e-mail feedback: mailto:iea@us.ibm.com?subject=Feedback_about_sqm_web_user_function.ppt This module is also available in PDF format at: ../sqm_web_user_function.pdf You can help improve the quality of IBM Education Assistant content by providing feedback. Trademarks