Service Quality Manager client user function IBM Tivoli Netcool Service Quality Manager V4.1 Service Quality Manager client user function IBM Tivoli® Netcool® Service Quality Manager V4.1: Service Quality Manager client user function. This training module is for the Tivoli Netcool Service Quality Manager version 4.1 client user function. Assumptions Assumptions You have Tivoli Netcool Service Quality Manager 4.1 installed and running You are a user with access to Service Quality Manager with Business Objects Report Management, KQI Analyzing, SLA Monitoring, and Alarm Monitoring roles Assumptions. The assumptions are that you have Tivoli Netcool Service Quality Manager 4.1 installed and running. You must also be a user with access to Service Quality Manager with Business Objects Report Management, KQI Analyzing, SLA Monitoring, and Alarm Monitoring roles. Objectives Objectives Upon completion of this module, you should be able to navigate Service Quality Manager client user functions, including SLA Monitor, KQI Analyzer, and Alarm Monitor. Objectives. Upon completion of this module, you should be able to navigate Service Quality Manager client user functions, including SLA Monitor, KQI Analyzer, and Alarm Monitor. Service Quality Manager client Service Quality Manager client Service Quality Manager client. Double-click the Service Quality Manager Client icon in the Application Discoverer window. Login Login Login. Enter your user ID and password to log in. Click Login. Monitoring Monitoring Monitoring. Monitoring includes SLA Monitor, KQI Analyzer, and Alarm Monitor. Click SLA Monitor. Expand third party SLAs Expand third party SLAs Expand third party SLAs. You can close the SLA Monitor window by clicking the X in the upper right corner of the window. Internal, external, and third party SLAs are shown. Expand Third party SLAs. Expand Customer xyz. SLA monitor columns SLA monitor columns SLA monitor columns. You can click the pin icon to keep the selected window at the front, preventing other windows from opening in the foreground. The SLA monitor columns are SLA, Aggregate, Individual, and Violation. You can drag the columns to change the location from the default. You can sort the dates by clicking the title of the required column. The sort criteria and direction of the sort is shown by an up or down triangle. Auto resize, hide, and show columns Auto resize, hide, and show columns Auto resize, hide, and show columns. You can turn on auto resize to automatically adjust row length. You can hide any column by clicking Hide and selecting a column to hide. You can show any hidden column by clicking Show and selecting a hidden column. You can save the Hide and Show preferences for future SLA Monitor sessions. Monitor preferences Monitor preferences Monitor preferences. You can adjust the monitor preference by clicking Actions > Monitor Preferences. You can adjust the Table, SLA, and Diagnose designs. Contract groups: Add group Contract groups: Add group Contract groups: Add group. You can organize contracts according to user-defined groups. Click Actions > Group > New. Enter the group name Gold. Click OK to add a new group. Contract groups: Update group Contract groups: Update group Contract groups: Update group. You can update a contract group. Click Actions > Group > Update. You can change the group name and SLA types as needed. Contract groups: Move and copy contracts Contract groups: Move and copy contracts Contract groups: Move and copy contracts. You can move and copy contracts. Right-click COTS_IPVPN_metrics and select Copy to > Gold to copy the contract to the gold group. You can move the contract by right-clicking COTS_IPVPN_metrics and selecting Move to > Gold. Contract groups: Delete group Contract groups: Delete group Contract groups: Delete group. You can delete a contract group. Click Actions > Group > Delete. Click Yes to delete the current group. Resources tab Resources tab Resources tab. The resources tab shows all resource types and all resources being monitored. Expand Resources to view resource types. Expand the Enterprise resource type to view resources. Expand the ibm resource to view contracts. Expand the COTS_IPVPN_metrics to view KQIs. You can view a KQI model and historical data by right-clicking a KQI, which will be covered in the detail view section. Resources tab: Bar chart Resources tab: Bar chart Resources tab: Bar chart. Click the bar chart icon to see a graphical representation of contracts that are affected by numbers of violations and warnings. Clause detail view Clause detail view Clause detail view. There are two clause detail views: Aggregate and Individual. Right-click COTS_IPVPN_metrics, select Details > Individual clauses to view individual clauses. Viewing available reports and report configuration can be done by clicking Report or Report config. Right-click VPN Jitter and select KQI model to see the KQI model detail view. KQI model detail view KQI model detail view KQI model detail view. The KQI model detail view is shown. Click Close to close the KQI model detail view. Resource detail view Resource detail view Resource detail view. Right-click VPN Jitter and select Resource to show the resource detail view. Click Close to close the resource detail view. Violation rules detail view Violation rules detail view Violation rules detail view. Right-click VPN Jitter and select Violation rules to show the resource detail view. Click Close to close the violation rules detail view. Drill down detail view Drill down detail view Drill down detail view. Right-click COTS_IPVPN_metrics and select Details > Aggregate clauses. Expand INTEGRITY. Right-click IPVPN_PM_Enterprise_Total and select Drill down. Drill down into combined KQIs Drill down into combined KQIs Drill down into combined KQIs. Expand Enterprise Jitter. You can view the KQI Model, Resources, and Historical detail views. Click the Collapse/Expand Configuration button. You can see the options to show or hide violation states. Click Close. Diagnose detail view Diagnose detail view Diagnose detail view. Right-click IPVPN_PM_Enterprise_Total and select Diagnose. You can view the KQI Model, Resources, and Historical detail views. You can view low-level KQIs from the numbered tabs. Click the Collapse/Expand Configuration button. You can select the number of top-ranked root cause analysis paths to show. You can select ranking criteria. Click Close. Historical detail view Historical detail view Historical detail view. Right-click COTS_IPVPN_metrics and select Details > Individual clauses. Right-click VPN_Latency (core) and select Historical > 1 Hour. Historical data is shown. Historical detail view continued Historical detail view continued Historical detail view continued. Click the start time Apr 15, 16:45 to see the data point on the historical graph. You can right-click the graph to save the graph and print the graph. You can also zoom in, zoom out, and auto range on the horizontal, vertical, or both axes. You can view a KQI Model or Report from the Analysis option. You can expand the historical graph or show the data points by selecting or clearing the check box. Click Close. Clause historical detail view Clause historical detail view Clause historical detail view. Right-click VPN_Latency (core) and select Clause Historical and 1 Hour. Clause historical data is shown. Click the start time Apr 15, 6:45 to see the data point on the historical graph. You can right-click the graph to save the graph and print the graph. You can also zoom in, zoom out, and auto range on the horizontal, vertical, or both axes. You can view a KQI Model or Report from the Analysis option. You can expand the historical graph or show the data points by selecting or clearing the check box. Select Display all KQI models to show all KQI models. Service detail view Service detail view Service detail view. Right-click COTS_IPVPN_metrics and select Details > Service. You can select clauses, zoom in, zoom out, fit to canvas, refresh zoom, and view a print preview using the icons on the right of the service detail window. You can view service element details by hovering your cursor over a service element. You can right-click the service detail view to show Hide Status, Hide Clause, Layout, Select All, Show Grid, Zoom In, Zoom Out, Fit to Canvas and Reset Zoom options. You can view clauses by double-clicking the service element. Click Close. Alarm monitor detail view Alarm monitor detail view Alarm monitor detail view. Right-click COTS_IPVPN_metrics and select Details > Alarms. The alarm monitor detail view is shown. You can select an alarm. Right-click an alarm to acknowledge the alarm. After the alarm is acknowledged, you can terminate the alarm. You can also view the alarm properties. Stats view Stats view Stats view. Right-click COTS_IPVPN_metrics and select Stats. The stats view details are shown. Click the Resources tab to see resources. The stats view resources are shown. Click Close. Other SLA monitor functions Other SLA monitor functions Other SLA monitor functions. You can right-click COTS_IPVPN_metrics and select Delete to delete an SLA. You can discover SLAs, view reports, view the event log, find SLAs, and view the services. The Open a Report window is shown. The Event Log, Find, and Services windows are also shown. KQI Analyzer KQI Analyzer KQI Analyzer. Click KQI Analyzer to view KQI Analyzer. The KQI Analyzer window is shown. Expand INTEGRITY. KQI Model KQI Model KQI Model. Right-click IPVPN_PM_Enterprise_Jitter and select KQI Model to see the KQI model. The KQI model is shown. Click Close. KQI analyzer historical view KQI analyzer historical view KQI analyzer historical view. Right-click IPVPN_PM_Enterprise_Jitter and select Historical > 1 hour. The historical view is shown. Click the start time Apr 05, 16:25 to see the data point on the historical graph. You can right-click the graph to save the graph and print the graph. You can also zoom in, zoom out, and auto range on the horizontal, vertical, or both axes. You can view a KQI Model or Report from the Analysis option. You can expand the historical graph or show the data points by selecting or clearing the check box. Click Close. KQI analyzer query KQI analyzer query KQI analyzer query. Click Query. Click the ellipses (…) button beside the Model Name field. You can search all KQIs or specific KQI categories. You can enter a search criteria to find a specific KQI. Click IPVPN_PM_Enterprise_Total. Click OK. KQI analyzer query continued KQI analyzer query continued KQI analyzer query continued. Click the ellipses (…) button beside the Resources field in the Query window. You can select the level. You can show All, Resources Only, or Resource Groups Only. Click the right arrow icon in the Resource Selector window. Click OK in the Resource Selector window. Click Discover in the Query window. Click Close in the Query window. Alarm monitor Alarm monitor Alarm Monitor. Click Alarm Monitor to view the alarm monitor. The alarm monitor window is shown. Right-click an alarm with a status of Unspecified and select Acknowledge to change the status to Acknowledged. Terminate alarm Terminate alarm Terminate alarm. Right-click the acknowledged alarm and select Terminate to terminate the alarm. The alarm is removed from the alarm monitor. Alarm properties Alarm properties Alarm properties. Right-click an alarm and select Properties or click the Properties button to show the alarm properties. The alarm properties are shown. Help Help Help. You can view help by selecting from the Help drop-down menu. Click Online Help to view online help. Online help is shown. Summary Summary You should now be able to navigate Service Quality Manager client user functions including SLA Monitor, KQI Analyzer, and Alarm Monitor Summary. You should now be able to navigate Service Quality Manager client user functions including SLA Monitor, KQI Analyzer, and Alarm Monitor. Training roadmap for IBM Tivoli Netcool Service Quality Manager Training roadmap for IBM Tivoli Netcool Service Quality Manager http://www.ibm.com/software/tivoli/education/edu_prd.html Training roadmap for IBM Tivoli Netcool Service Quality Manager. You can see the training roadmap for IBM Tivoli Netcool Service Quality Manager by going to the URL listed on the slide. Feedback Feedback Your feedback is valuable You can help improve the quality of IBM Education Assistant content to better meet your needs by providing feedback. Did you find this module useful? 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