IBM Tivoli Netcool Service Quality Manager 4.1 IBM Tivoli Netcool Service Quality Manager 4.1 Service Quality Manager user management IBM Tivoli NetcoolŽ Service Quality Manager 4.1: Service quality manager user management. This training module is for Tivoli Netcool Service Quality Manager 4.1 Service Quality Manager user management. Assumptions Assumptions You have Tivoli NetcoolŽ Service Quality Manager 4.1 installed and running You are a user with administrative access to Service Quality Manager Assumptions. The assumptions are that you have Tivoli Netcool Service Quality Manager 4.1 installed and running and that you are a user with administrative access to Service Quality Manager. Objectives Objectives Upon completion of this module, you should be able to: Create users Describe user roles Manage users Objectives. Upon completion of this module, you should be able to create users, describe user roles, and manage users. Users and passwords Users and passwords Click the Users and Passwords icon in the Application Discoverer window Users and Passwords. Click the Users and Passwords icon in the Application Discoverer window. Login Login Enter a user name and password with an administrative role Select admin Click login Login. Enter a user name and password with an administrative role. Select admin. Click login. Welcome page Welcome page You can create a new user, manage existing users, or log out from the welcome page Click create new user Welcome page. You can create a new user, manage existing users, or log out from the welcome page. Click create new user. Create new user page Create new user page You can enter name, user ID, e-mail, roles, password, and description information Create new user page. You can enter name, user ID, e-mail, roles, password, and description information on the create new user page. Name, user ID, e-mail, password, and description Name, user ID, e-mail, password, and description Enter name John Smith Enter user ID jsmith Enter e-mail jsmith@ibm.com Enter and confirm a password Enter description Example user Name, user ID, e-mail, password, and description. Enter name John Smith. Enter user ID jsmith. Enter e-mail jsmith@ibm.com. Enter and confirm a password. Enter description Example user. SQM user roles SQM user roles The user roles associated with SQM are shown selected The Access to Service Quality Management user role must be assigned to every user to allow access to SQM SQM user roles. The user roles associated with SQM are shown selected. The Access to Service Quality Management user role must be assigned to every user to allow access to SQM. Roles for monitoring Roles for monitoring User roles for monitoring are shown selected The Business Objects Report Management user role can open Business Objects reports Roles for monitoring. User roles for monitoring are shown selected. The Business Objects Report Management user role can open Business Objects reports. Roles for monitoring: SLA Monitor Roles for monitoring: SLA Monitor The SLA Monitoring user role can access SLA Monitor from the Monitoring tab Roles for monitoring: SLA Monitor. The SLA Monitoring user role can access SLA Monitor from the Monitoring tab. Roles for monitoring: KQI Analyzing Roles for monitoring: KQI Analyzing The KQI Analyzing user role can access KQI Analyzer from the Monitoring tab Roles for monitoring: KQI Analyzing. The KQI Analyzing user role can access KQI Analyzer from the Monitoring tab. Roles for monitoring: Alarm Monitoring Roles for monitoring: Alarm Monitoring The Alarm Monitoring user role can access Alarm Monitoring from the Monitoring tab Roles for monitoring: Alarm Monitoring. The Alarm Monitoring user role can access Alarm Monitoring from the Monitoring tab. Roles for monitoring: SLA Web Monitor Roles for monitoring: SLA Web Monitor The SLA Web Monitor user role can access the Service Quality Manager Web Portal from the Application Discoverer Roles for monitoring: SLA Web Monitor. The SLA Web Monitor user role can access the Service Quality Manager Web Portal from the Application Discoverer. Roles for provisioning Roles for provisioning User roles for provisioning are shown selected Roles for provisioning. User roles for provisioning are shown selected. Roles for provisioning: Party Management Roles for provisioning: Party Management The Party Management user role can access Party Management from the SLA Provisioning tab Roles for provisioning: Party Management. The Party Management user role can access Party Management from the SLA Provisioning tab. Roles for provisioning: SLA Template Management Roles for provisioning: SLA Template Management The SLA Template Management user role can access SLA Template Management from the SLA Provisioning tab Roles for provisioning: SLA Template Management. The SLA Template Management user role can access SLA Template Management from the SLA Provisioning tab. Roles for provisioning: SLA Provisioning Roles for provisioning: SLA Provisioning The SLA Provisioning user role can access SLA Provisioning from the SLA Provisioning tab Roles for provisioning: SLA Provisioning. The SLA Provisioning user role can access SLA Provisioning from the SLA Provisioning tab. Roles for provisioning: SQM Modeling Roles for provisioning: SQM Modeling The SQM Modeling user role can access Service Resources and KQI Model Editor from the SQM Provisioning tab Roles for provisioning: SQM Modeling. The SQM Modeling user role can access Service Resources and KQI Model Editor from the SQM Provisioning tab. Roles for provisioning: Service Modeling Roles for provisioning: Service Modeling The Service Modeling user role can access Service Models from the SQM Provisioning tab Roles for provisioning: Service Modeling. The Service Modeling user role can access Service Models from the SQM Provisioning tab. Auditing role Auditing role The Service Quality Management Audit user role is selected The Service Quality Management Audit user role can access Audit Manager from the Auditing tab Auditing role. The Service Quality Management Audit user role is selected. The Service Quality Management Audit user role can access Audit Manager from the Auditing tab. Service Quality Manager User Management role Service Quality Manager User Management role The Service Quality Manager User Management user role is selected The Service Quality Manager User Management user role can create, delete, and update names and passwords of users Service Quality Manager User Management role. The Service Quality Manager User Management user role is selected. The Service Quality Manager User Management user role can create, delete, and update names and password of users. Create user Create user Select all Service Quality Manager user roles Click create user Create user. Select all Service Quality Manager user roles. Click create user. Successfully created user Successfully created user A confirmation message is displayed when the user ID is successfully created Successfully created user. A confirmation message is displayed when the user ID is successfully created. Manage users Manage users Click manage users Manage users. Click manage users. User summary User summary The user summary page shows users, user IDs, and user roles User summary. The user summary page shows users, user IDs, and user roles. User summary: Role filter User summary: Role filter You can show users with a particular user role User summary: Role Filter. You can show users with a particular user role. User summary: Modify user User summary: Modify user You can modify a user by clicking the Modify User icon Click the Modify User icon User summary: Modify User. You can modify a user by clicking the Modify User icon. Click the Modify User icon. Modify user Modify user You can edit name, e-mail, roles, password, and description information You can lock the user You can set the number of login retries for the user You can delete the user Click update Modify user. You can edit name, e-mail, roles, password, and description information. You can lock the user. You can set the number of login retries for the user. You can delete the user. Click update. Successfully updated user Successfully updated user A confirmation message is displayed when the user ID is successfully updated Successfully updated user. A confirmation message is displayed when the user ID is successfully updated. Logout Logout Click logout to terminate the session Logout. Click logout to terminate the session. Login Login Click login to log in with the newly created user Login. Click login to log in with the newly created user. Summary Summary You should now be able to: Create users Describe user roles Manage users Summary. You should now be able to create users, describe user roles, and manage users. Training roadmap for IBM Tivoli Netcool Service Quality Manager Training roadmap for IBM Tivoli Netcool Service Quality Manager www.ibm.com/software/tivoli/education/edu_prd.html Training roadmap for IBM Tivoli Netcool Service Quality Manager. You can see the training roadmap for IBM Tivoli Netcool Service Quality Manager by going to the URL listed on the slide. Feedback Feedback Your feedback is valuable You can help improve the quality of IBM Education Assistant content to better meet your needs by providing feedback. Did you find this module useful? Did it help you solve a problem or answer a question? Do you have suggestions for improvements? Click to send e-mail feedback: mailto:iea@us.ibm.com?subject=Feedback_about_user_management.ppt This module is also available in PDF format at: ../user_management.pdf You can help improve the quality of IBM Education Assistant content by providing feedback. Trademarks