Content Manager OnDemand Content Manager OnDemand ODWEK troubleshooting – CGI This presentation covers ODWEK Troubleshooting for CGI. ODWEK CGI troubleshooting topics ODWEK CGI troubleshooting topics CGI troubleshooting CGI additional information This module covers troubleshooting ODWEK CGI problems and what information to gather before opening a call with IBM Software Support for CGI abend or hang issues. ODWEK CGI troubleshooting ODWEK CGI troubleshooting Most ODWEK CGI issues occur during initialization If ODWEK CGI causes errors on initialization, ensure that the: TemplateDir, CacheDir, TempDir, and TraceDir are valid directories within the arswww.ini These are the most common problems which occur with ODWEK CGI. They are noted here for your reference. Most ODWEK CGI issues occur during initialization. If the ODWEK CGI gives an error during initialization ensure the TemplateDir, CacheDir, TempDir, and TraceDir directories exist in your arswww.ini file. Check the permissions for the UNIX or Windows account running the ODWEK application are correct. The CacheDir, TempDir, and TraceDir have a read/write/execute permissions account running the ODWEK CGI. The arswww.ini and TemplateDir have read access. ODWEK CGI troubleshooting ODWEK CGI troubleshooting Permissions for the UNIX® or Windows® account running the ODWEK application are correct: CacheDir, TempDir, TraceDir have read/write/execute permissions arswww.ini and TemplateDir have read access ODWEK program files have read and execute permissions Confirm that the icudt30.dll, icuin30.dll, icuuc30.dll, and arswww.ini are copied to the same directory as arswww.cgi (V8.4 instructions) Ensure the ODWEK program files have read and execute permissions. Confirm that the icudt30.dll, icuin30.dll, icuuc30.dll, and arswww.ini are copied to the same directory as arswww.cgi (for the V8.4 instructions) ODWEK CGI troubleshooting ODWEK CGI troubleshooting Run arswww.cgi using a command line to produce more informative errors Use diagnostic tools to determine if all dependent libraries are available for the arswww.cgi Windows – Dependency Walker: http://www.dependencywalker.com/ AIX®, Solaris, Linux® – run ldd arswww.cgi from a command line Running arswww.cgi using a command line might possibly provide more informative error output. Use the appropriate diagnostic tools to validate all dependent libraries are available for arswww.cgi. For Windows® – use Dependency Walker. Use ldd arswww.cgi for AIX ®, Solaris, and Linux® systems. ODWEK CGI additional information ODWEK CGI additional information ODWEK CGI functions and parameters http://publib.boulder.ibm.com/infocenter/cmod/V8r4m0/topic/com.ibm.ondemand.mp.doc/ars1y371162.htm After upgrading ODWEK CGI to V8.4.0.0, an error is received when invoking ODWEK CGI http://www-1.ibm.com/support/docview.wss?rs=0&q1=1281852&uid=swg21281852&loc=en_US&cs=utf-8&cc=us&lang=en These links provide additional CGI information. There is a known problem that can occur after upgrading to ODWEK CGI V8.4.0.0. The link provided gives additional information and the solution regarding the error that can be encountered. Feedback Feedback Your feedback is valuable You can help improve the quality of IBM Education Assistant content to better meet your needs by providing feedback. Did you find this module useful? Did it help you solve a problem or answer a question? Do you have suggestions for improvements? Click to send e-mail feedback: mailto:iea@us.ibm.com?subject=Feedback_about_Troubleshooting_CGI.ppt This module is also available in PDF format at: ../Troubleshooting_CGI.pdf You can help improve the quality of IBM Education Assistant content by providing feedback. Trademarks