Preparing error data for IBM service

If you have a problem with the CICS Explorer™, you might be asked to send the error logs and other information to the IBM® service representative. The CICS Explorer collects all necessary error information in a single compressed file ready for sending.

About this task

The error logs are stored in a folder on your computer called a Eclipse workspace. This task describes how you collect the necessary error data in one file ready for sending to the IBM service representative when requested.

Procedure

  1. Click Explorer > Trace > Collect Service Data from the workbench menu bar.
  2. In the Save Service data as file dialog, select the location where you want to save the compressed file, and click Save.

What to do next

The service data is saved as a compressed file. The filename is in the format CICSExplorerServiceData-20090318-080311.zip where the numbers indicate the date and time of the collected data. Remember to record the actions that you were performing at the time the failure occurred. This will assist the IBM service representative if the problem requires further analysis. See the related links for further information.